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It Help Desk Jobs in Rome, GA (NOW HIRING)

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Service Desk Technician I

Cartersville, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Switch

Service Desk Technician I

Cartersville, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

US Navy

Information Technology Professional

White, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Summerville, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Rockmart, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Rome, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Lyerly, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Kingston, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Menlo, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Adairsville, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Shannon, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Aragon, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Lindale, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Surya Carpet

IT Support Specialist

White, GA · On-site

Join a growing IT team that keeps employees productive through reliable, friendly, and timely ... In this helpdesk-focused role, you'll be the first point of contact for IT requests ...

U.S. Navy

IT Support Specialist

Summerville, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Adairsville, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Cedar Bluff, AL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Trion, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Rome, GA

It Help Desk information

See Rome, GA salary details

$12

$23

$33

How much do it help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it help desk in Rome, GA is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Rome, GA?

The most popular types of It Help Desk jobs in Rome, GA are:

What are popular job titles related to It Help Desk jobs in Rome, GA?

For It Help Desk jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Rome, GA look for?

The top searched job categories for It Help Desk jobs in Rome, GA are:

What cities near Rome, GA are hiring for It Help Desk jobs?

Cities near Rome, GA with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,176 per year, or $23.2 per hour.

IT Client Support Specialist II

MIURA AMERICA CO., LTD.

Rockmart, GA • On-site

Other

Posted 16 days ago

Job description

Title: IT Client Support Specialist II
Reports to: IT Department Manager
Status: Full-time
Working Hours: 7:00 AM - 4:00 PM preferred; 8:00 AM - 5:00 PM optional
Working Location: Rockmart, Georgia
Purpose of Position
The IT Client Support Specialist / Help Desk Technician is responsible for providing responsive, professional, and effective technical support to Miura employees. This role supports daily help desk operations, endpoint administration, user account support, hardware and software troubleshooting, IT onboarding and offboarding activities, and general client-side IT services.
The position plays an important role in maintaining user productivity, improving support processes, and ensuring employees receive timely communication and resolution for IT-related issues.
Essential Duties and Responsibilities
Help Desk and Client Support
  • Provide frontline technical support to Miura employees onsite at the Rockmart office and remotely to other company locations.
  • Respond to, troubleshoot, document, and resolve support requests through the company's ticketing system.
  • Deliver excellent customer service by phone, email, remote support tools, Teams, and in-person support.
  • Troubleshoot Windows workstations, laptops, mobile devices, printers, desk phones, conference room equipment, peripherals, and other end-user technology.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Office applications, and related user issues.
  • Assist users with password resets, account access, MFA issues, permissions, email issues, and general productivity tool support.
  • Escalate issues to other IT staff or vendors when appropriate while maintaining ownership of communication with the user.
  • Provide timely updates to users regarding ticket status, next steps, and resolution.
  • Identify recurring support issues and recommend process improvements or training opportunities.
  • Assist in creating and maintaining user-facing documentation, training guides, and knowledge base articles.
Microsoft, Active Directory, and Endpoint Support
  • Support user accounts, groups, devices, and permissions in a Microsoft Active Directory and Azure/Microsoft Entra environment.
  • Manage onboarding and offboarding tasks, including account setup, hardware preparation, software installation, and access provisioning.
  • Support and manage endpoint management activities, including software deployment, patching coordination, device configuration, and basic troubleshooting.
  • Assist with troubleshooting network connectivity, VPN, Wi-Fi, printer, mapped drive, and authentication issues.
  • Support and manage endpoint protection, security tools, and client-side security practices as directed by IT management.
  • Maintain accurate IT inventory records for computers, peripherals, mobile devices, and related assets.
Systems, Applications, and Business Support
  • Assist with support for company business applications and technology platforms.
  • Provide user support for systems such as Microsoft 365, ticketing systems, NetSuite, endpoint management tools, Meraki network equipment, AV/conference room systems, and other supported applications.
  • Assist with basic troubleshooting of application access, browser issues, user configuration problems, and client-side system errors.
  • Coordinate with vendors or internal subject matter experts when higher-level support is required.
  • Participate in IT projects, upgrades, deployments, and technology rollouts as assigned.
  • Support IT training and onboarding efforts for new employees.
  • Perform other duties as assigned by the IT Department Manager.
Required Qualifications
  • High school diploma or equivalent.
  • 1-2 years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Strong troubleshooting skills in a Windows desktop and Microsoft business environment.
  • Working knowledge of Microsoft Active Directory and/or Microsoft Entra ID (Azure AD) concepts.
  • Experience supporting Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Strong customer service mindset with the ability to support users professionally and patiently.
  • Ability to explain technical information clearly to non-technical users.
  • Strong written and verbal communication skills.
  • Ability to document issues, resolutions, and procedures clearly.
  • Ability to prioritize tasks, manage multiple support requests, and follow through to resolution.
  • Dependable, organized, and able to work in a fast-paced business environment.
  • Ability to work onsite in Rockmart, Georgia, five days per week.
Preferred Qualifications
  • Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field preferred but not required.
  • 2+ years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Experience with Microsoft 365 administration or support.
  • Experience with Microsoft Active Directory, Microsoft Entra ID (Azure AD), group membership, permissions, and user lifecycle support.
  • Experience with endpoint management platforms, remote support tools, antivirus/endpoint protection, or patch management tools.
  • Experience using or supporting IT ticketing systems.
  • Experience with Meraki networking equipment or cloud-managed network environments.
  • Experience supporting NetSuite or other ERP/business systems.
  • Experience supporting AV systems, conference room technology, Teams meeting rooms, or similar collaboration tools.
  • Basic familiarity with Linux or Linux-based systems.
  • Experience working in a manufacturing, warehouse, or industrial business environment.
  • Familiarity with IT asset management, hardware procurement, and inventory tracking.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus.
Knowledge, Skills, and Abilities
  • Strong technical troubleshooting and diagnostic ability.
  • Excellent customer service and interpersonal communication skills.
  • Ability to remain professional and patient when assisting users with technical issues.
  • Ability to work independently while knowing when to escalate.
  • Strong attention to detail and follow-through.
  • Ability to learn new systems, applications, and business processes quickly.
  • Ability to support both office and operational/manufacturing users.
  • Ability to manage competing priorities while maintaining service quality.
  • Ability to maintain confidentiality and follow IT security best practices.
  • Willingness to participate in continuous improvement of IT support processes.

Core Competencies
  1. Customer Service Focus
  2. Technical Troubleshooting
  3. Communication Proficiency
  4. Time Management
  5. Thoroughness and Documentation
  6. Accountability and Follow-Through
  7. Adaptability
  8. Team Collaboration
  9. Continuous Improvement
  10. Professionalism

Equal Employment Opportunity Statement
Miura America is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to providing a professional workplace free from discrimination and harassment.

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