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It Help Desk Representative Jobs (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

The role involves assisting with IT support, troubleshooting, and providing excellent customer ... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards.

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during standard business hours Job Summary The Help Desk Technician interacts directly with Volm Companies ...

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It Help Desk Representative information

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How much do it help desk representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Representative vs Technical Support Specialist?

AspectIt Help Desk RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT
Common Search & ComparisonYesYes

The main difference between an It Help Desk Representative and a Technical Support Specialist lies in their scope of support. Help Desk Representatives typically handle initial customer inquiries, troubleshooting basic issues, and providing general support. Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge. Both roles require similar certifications and work environments, but the Technical Support Specialist usually handles more advanced issues within the same industry settings.

What cities are hiring for It Help Desk Representative jobs?

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For It Help Desk Representative jobs, the most frequently searched job titles are:

It Help Desk Representative jobs near you
Infographic showing various It Help Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

IT Help Desk Technician

Orlando, FL • On-site

Enterfusion
IT Services • 11 - 50 employees
Learn more about Enterfusionexternal

$48K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Requirements
KEY RESPONSIBILITIES:
  • Provide technical support via phone, email, and in-person.
  • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
  • Assist in setting up new employee workstations and documenting solutions in the ticketing system.
  • Escalate complex issues to senior IT staff.
  • Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
  • Participate in IT projects to enhance operational efficiency and prioritize service tickets.
  • Configure computers, software, and networks; upgrade hardware and remove viruses.
  • Ensure proper backups to prevent data loss and troubleshoot various IT problems.
  • Administer servers, desktop computers, printers, network devices, and perform software deployments.
  • Recommend hardware devices to the sales team and perform other duties as assigned.
QUALIFICATIONS:
  • Strong technical knowledge of computer systems, mobile devices, and tech products.
  • Familiarity with Windows and macOS, and common software applications.
  • Exceptional teamwork, communication, and customer service skills.
  • Efficient troubleshooting and problem resolution abilities.
  • IT certifications (e.g., CompTIA A+) are desirable.
  • Working knowledge of Microsoft Office tools.
  • Excellent written and verbal communication.
  • High attention to detail and phone etiquette.
  • Experience supporting at least one of the following:
    • AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
    • Windows 2012 Server or newer Active Directory.
    • Troubleshooting enterprise network equipment.
    • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
    • Ubiquiti or Cisco Wi-Fi troubleshooting.
    • Microsoft O365 management and migrations.
    • Windows 10 or 11 Desktop OS support.
WORK ENVIRONMENT:
This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
TRAVEL:
The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
JOB TYPE:
Salary, Full-time, Non-exempt
HOURS:
The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
JOIN OUR TEAM!
If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Benefits
COMPENSATION:
Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
Life Insurance - Company-paid coverage for employees.
Short- & Long-Term Disability Insurance - Income protection benefits provided.
SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
Continued Learning - Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success!

Apply