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It Help Desk Representative Jobs in Florida (NOW HIRING)

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

Join Enterfusion as an IT Help Desk Intern! Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands-on experience in a ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) ...

The SWATCH Group

IT Help Desk Support

Miami, FL · On-site

$60 - $80/hr

IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.

New

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$32 - $40/hr

Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...

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It Help Desk Representative information

What is the difference between It Help Desk Representative vs Technical Support Specialist?

AspectIt Help Desk RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT
Common Search & ComparisonYesYes

The main difference between an It Help Desk Representative and a Technical Support Specialist lies in their scope of support. Help Desk Representatives typically handle initial customer inquiries, troubleshooting basic issues, and providing general support. Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge. Both roles require similar certifications and work environments, but the Technical Support Specialist usually handles more advanced issues within the same industry settings.

It Help Desk Representative jobs near you
Infographic showing various It Help Desk Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

IT Help Desk Representative

Margate, FL • On-site

Answering Service Care
See more jobs at Answering Service Careexternal

$21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

For more than 50 years, Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and beyond, we deliver professional, reliable customer support across all industries.
As a third-generation family business, ASC is built on a people-first culture centered around long-term relationships, with both clients and employees. Many of our team members and clients have been with us for more than 20 years, with nearly 200 employees across offices in Washington, New Jersey, North Carolina, and Florida!
Why Join ASC?
  • A people-first culture that values long-term relationships and career growth
  • Industry-leading training across multiple fields
  • Stability and advancement opportunities in a company that has thrived for 50+ years

Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that build lasting relationships and consistently exceed expectations. If you are passionate about helping others, have an appreciation for modern technology, and thrive in a fast-paced, professional environment, we would love to connect with you.
About the Role: IT Help Desk Representative
We are seeking a proactive and customer-focused IT Help Desk Representative (Level 1) to join our technology team. This is an entry-level role ideal for someone beginning their IT career who enjoys troubleshooting, solving problems, thinking critically, and using modern tools, including cloud applications, automation and AI, to support our employees and clients and help keep our business running efficiently.
Location: In-office Position at ASC's Margate, FL Headquarters
Key Responsibilities
  • Provide first-line technical support for hardware, software, network, and account-related issues.
  • Assist employees via phone, email, chat, and in-person, ensuring timely and professional resolutions.
  • Support and troubleshoot servers, networking appliances, desktops/laptops, cloud and desktop applications, printers, and operating systems (Windows/macOS).
  • Support employee onboarding including device setup, account creation, and access permissions.
  • Handle direct client requests, providing excellent communication and customer service.
  • Communicate with clients to identify issues and walk through solutions.
  • Build and maintain new and existing client accounts within our cloud platform.
  • Apply strong critical thinking, problem-solving, and efficiency to diagnose issues and deliver quick resolutions.
  • Use knowledge bases, documentation, automation, and AI tools to help find answers and improve productivity.
  • Maintain accurate ticket documentation and follow established processes.
  • Assist with system updates, routine maintenance, inventory, and technology improvements.
  • Collaborate with senior IT and Customer Support team members to resolve escalated issues and develop new skills.

Qualifications
  • Strong critical thinking, troubleshooting, and analytical abilities.
  • Excellent written and verbal communication skills.
  • Familiarity with Windows, macOS, and basic networking concepts (TCP/IP, DNS, DHCP).
  • Ability to learn quickly, work efficiently, and utilize modern technology solutions and AI tools.
  • CompTIA A+ certification (or currently pursuing).
  • Coursework or experience in IT, Information Systems, Networking, or related fields.
  • Experience with ticketing systems (Hubspot, Rippling, Zendesk, etc).
  • Exposure to AWS or other cloud platforms.
  • Experience with VoIP or phone systems (RingCentral, Zoom Phone, 8x8).
  • Familiarity with Google Workspace.
  • Prior customer service or help desk experience is a plus.

Ready to embark on this rewarding journey? Apply now and become an essential part of our IT Team!
Location: In-office Position at ASC's Margate, FL Headquarters
Open shifts: Full Time
Compensation: Starting at $21.63/hr
Benefit Highlights:
  • Weekly Pay
  • Paid Training
  • Health/Dental/Vision & Term Life
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement up to $375 a month
  • Gym membership reimbursement
  • Company sponsored snacks
  • Reward and Recognition platform
  • 401k
  • And More!

Apply