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It Help Desk Representative Jobs in Indiana (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client sites reach when something isn't working. You'll answer incoming IT calls, resolve the issues you can ...

crewcarwash

IT Help Desk Technician

Fishers, IN

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective ...

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It Help Desk Representative information

What is the difference between It Help Desk Representative vs Technical Support Specialist?

AspectIt Help Desk RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT
Common Search & ComparisonYesYes

The main difference between an It Help Desk Representative and a Technical Support Specialist lies in their scope of support. Help Desk Representatives typically handle initial customer inquiries, troubleshooting basic issues, and providing general support. Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge. Both roles require similar certifications and work environments, but the Technical Support Specialist usually handles more advanced issues within the same industry settings.

It Help Desk Representative jobs near you
Infographic showing various It Help Desk Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

IT Help Desk

Franklin, IN • On-site

Amrize
10K+ employees
Learn more about Amrizeexternal

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other technology tools.

  • Monitor and respond to helpdesk requests using ticketing software, collaborating with vendors and the IT department to resolve issues.

  • Assist with onboarding new employees, managing hardware and peripheral device inventory, and maintaining IT best practices.

Amrize rating

8.1

Company rating: 8.1 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

118th of 547 rated manufacturers

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk   |   Req ID: 17552   |   HR Contact: Jonathan Stone   |   Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance for computer hardware and software, mobile devices, and other technology tools affecting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

 

  • Responsible for adherence to company policies, including safety and the use of personal protective equipment.
  • Responsible for adherence to the company's Acceptable Use and Information Security Policies.
  • Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
  • Monitors IT helpdesk requests and responds quickly and effectively.
  • Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
  • Works with software and telecommunications vendors to resolve on-site provider issues.
  • Collaborate with the IT Department to resolve broader software and networking issues affecting the local area network and employees.
  • Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
  • Assists with maintaining and developing core best practices.
  • Assists with managing hardware and peripheral device inventory levels at the local site.
  • Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

  

WHAT WE'RE LOOKING FOR

Education: Associate's degree is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

 Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Competitive Pay: $18-$24/hr
  •    Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Employee Stock Purchase Plan 
  • Medical, Dental, Disability, and Life Insurance
  • Holistic Health & Well-being programs
  • Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)

 

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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