Hybrid; onsite presence may vary from 1 4 days per week Experience: 1 3 years Overtime / Weekends / On-Call: None Role Overview We are looking for an IT Help Desk Analyst to provide first-line ...
Hybrid; onsite presence may vary from 1 4 days per week Experience: 1 3 years Overtime / Weekends / On-Call: None Role Overview We are looking for an IT Help Desk Analyst to provide first-line ...
IT Manager
Indianapolis, IN · On-site
$90K - $111K/yr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
New
Quick apply
IT Manager
Indianapolis, IN · On-site
$90K - $111K/yr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
New
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
As a member of a lean IT team within a growing organization, this individual will work closely with ... technology issues across multiple locations. * Monitor the help desk queue, prioritize requests ...
As a member of a lean IT team within a growing organization, this individual will work closely with ... technology issues across multiple locations. * Monitor the help desk queue, prioritize requests ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...
Jr. Help Desk Technician
Fort Wayne, IN · On-site
$50K - $60K/yr
op Skills Details IT Help Desk Technician Fort Wayne, IN (Onsite) Full-Time About the Opportunity We are seeking an IT Help Desk Technician who will serve as the first point of contact for employees ...
Jr. Help Desk Technician
Fort Wayne, IN · On-site
$50K - $60K/yr
op Skills Details IT Help Desk Technician Fort Wayne, IN (Onsite) Full-Time About the Opportunity We are seeking an IT Help Desk Technician who will serve as the first point of contact for employees ...
Jr. Help Desk Technician
Fort Wayne, IN · On-site
$50K - $60K/yr
op Skills Details IT Help Desk Technician Fort Wayne, IN (Onsite) Full-Time About the Opportunity We are seeking an IT Help Desk Technician who will serve as the first point of contact for employees ...
Quick apply
Jr. Help Desk Technician
Fort Wayne, IN · On-site
$50K - $60K/yr
op Skills Details IT Help Desk Technician Fort Wayne, IN (Onsite) Full-Time About the Opportunity We are seeking an IT Help Desk Technician who will serve as the first point of contact for employees ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Quick apply
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Information Technology Manager
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Information Technology Manager
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
IT Technician
Fort Wayne, IN · On-site
$68K - $98K/hr
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...
Quick apply
IT Technician
Fort Wayne, IN · On-site
$68K - $98K/hr
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...
IT Helpdesk Analyst
Westerville, OH · On-site
Help Desk Analyst Position Summary We are seeking a dedicated Help Desk Analyst to support and ... Identify process improvement opportunities and lead approved initiatives to enhance IT service ...
IT Helpdesk Analyst
Westerville, OH · On-site
Help Desk Analyst Position Summary We are seeking a dedicated Help Desk Analyst to support and ... Identify process improvement opportunities and lead approved initiatives to enhance IT service ...
IT Helpdesk Analyst
Westerville, OH · On-site
Help Desk Analyst Position Summary We are seeking a dedicated Help Desk Analyst to support and ... Identify process improvement opportunities and lead approved initiatives to enhance IT service ...
IT Helpdesk Analyst
Westerville, OH · On-site
Help Desk Analyst Position Summary We are seeking a dedicated Help Desk Analyst to support and ... Identify process improvement opportunities and lead approved initiatives to enhance IT service ...
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Follow company IT security policies and best practices. * Provide excellent customer service and ...
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Follow company IT security policies and best practices. * Provide excellent customer service and ...
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Follow company IT security policies and best practices. * Provide excellent customer service and ...
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Follow company IT security policies and best practices. * Provide excellent customer service and ...
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Follow company IT security policies and best practices. * Provide excellent customer service and ...
Log, track, prioritize, and resolve help desk tickets in a timely manner. * Assist with new-hire ... Follow company IT security policies and best practices. * Provide excellent customer service and ...
IT Manager
Columbia City, IN · On-site
$120K - $140K/yr
The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Physical Demands The physical demands described here are representative of those that must be met ...
IT Manager
Columbia City, IN · On-site
$120K - $140K/yr
The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Physical Demands The physical demands described here are representative of those that must be met ...
It Help Desk Representative information
What is the difference between It Help Desk Representative vs Technical Support Specialist?
| Aspect | It Help Desk Representative | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Employer & Industry Usage | IT service providers, corporate IT departments | IT companies, tech support firms, corporate IT |
| Common Search & Comparison | Yes | Yes |
The main difference between an It Help Desk Representative and a Technical Support Specialist lies in their scope of support. Help Desk Representatives typically handle initial customer inquiries, troubleshooting basic issues, and providing general support. Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge. Both roles require similar certifications and work environments, but the Technical Support Specialist usually handles more advanced issues within the same industry settings.
IT Help Desk Analyst I - Indianapolis, IN - Hybrid
Indianapolis, IN • On-site
Strategic Systems Inc
Other
Posted 26 days ago
Job description
Location: Indianapolis, IN Hybrid Employment Type: Contract Duration: 6 Months Schedule: Full-time, 8 hours/day
Shift Options: 6:00 AM 3:00 PM ET or 8:00 AM 5:00 PM ET
Onsite Requirement: Hybrid; onsite presence may vary from 1 4 days per week
Experience: 1 3 years
Overtime / Weekends / On-Call: None
Role Overview
We are looking for an IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user experience. The ideal candidate will have hands-on troubleshooting experience across PC hardware/software, Microsoft 365, networking, password/access issues, virtual machines, and endpoint devices.
Key Responsibilities
- Receive and manage IT support requests through phone and automated channels
- Troubleshoot and resolve first-level technical issues
- Support PC hardware, software, networking, and telecommunications issues
- Provide Microsoft 365 (O365) support
- Perform password maintenance and password resets
- Support Virtual Machines
- Support Dell Wyse devices
- Log, track, and manage incidents and requests using established procedures
- Make timely escalations for issues that cannot be resolved immediately
- Assist with fulfillment activities and special projects
- Maintain accurate technical documentation and ticket information
Must-Have Skills
- 1 3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience
- PC hardware and software troubleshooting
- Microsoft Office 365 / O365 support
- Password maintenance and reset troubleshooting
- Basic computer networking knowledge
- Telecommunications and/or configuration management troubleshooting
- Incident/request logging and management
- First-line technical troubleshooting
- Strong customer service skills
- Excellent verbal, written, and interpersonal communication
Preferred Skills
- Virtual Machine support
- Dell Wyse device support
- ServiceNow ITSM modules
- HDI certification
- Service Desk tools
- 2 3 years of customer service experience
Education
Associate's degree or recognized trade certification preferred. Equivalent education and relevant experience in personal computers, computer networking, telecommunications, or configuration management troubleshooting may also be considered.
Don t Apply If
- You do not have hands-on IT troubleshooting experience
- You are looking exclusively for a fully remote position
- You cannot accommodate the required hybrid schedule in Indianapolis, IN
- Your experience is primarily non-technical customer service without PC/software/network troubleshooting