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It Help Desk Representative Jobs in Springtown, TX

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

The role involves assisting with IT support, troubleshooting, and providing excellent customer ... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Opportunity Overview The Call Center Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and ...

Yesway

Help Desk Technician

Fort Worth, TX · On-site

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Preferred Skills and Competencies: * 2+ years IT support experience in an Enterprise environment

Yesway

Help Desk Technician

Fort Worth, TX · On-site

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Preferred Skills and Competencies: * 2+ years IT support experience in an Enterprise environment

LEGEND BANK

IT Support Specialist

Decatur, TX · On-site

PRIMARY FUNCTION The IT Support Specialist provides first-level technical support for Legend Bank ... This entry-level role responds to help desk requires, troubleshoots common hardware, software ...

Legend Bank

IT Support Specialist

Decatur, TX · On-site

PRIMARY FUNCTION The IT Support Specialist provides first-level technical support for Legend Bank ... This entry-level role responds to help desk requires, troubleshoots common hardware, software ...

AEG

IT Helpdesk Technician - WRMC

Fort Worth, TX · On-site

This position will support our internal Information Technology (IT) infrastructure and the ... Logging help requests with vendors and following through to resolution * Installation, setup, and ...

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All JobsIt Help Desk Representative JobsIt Help Desk Representative Jobs in Springtown, TX

It Help Desk Representative information

See Springtown, TX salary details

$10

$16

$22

How much do it help desk representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk representative in Springtown, TX is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.64 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk Representative vs Technical Support Specialist?

AspectIt Help Desk RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT
Common Search & ComparisonYesYes

The main difference between an It Help Desk Representative and a Technical Support Specialist lies in their scope of support. Help Desk Representatives typically handle initial customer inquiries, troubleshooting basic issues, and providing general support. Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge. Both roles require similar certifications and work environments, but the Technical Support Specialist usually handles more advanced issues within the same industry settings.

What cities near Springtown, TX are hiring for It Help Desk Representative jobs?

Cities near Springtown, TX with the most It Help Desk Representative job openings:

It Help Desk Representative jobs near you
Infographic showing various It Help Desk Representative job openings in Springtown, TX as of September 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $33,582 per year, or $16.1 per hour.

IT Help Desk

Fort Worth, TX • On-site

Texas Wesleyan University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Texas Wesleyan Universityexternal

Full-time

Re-posted 7 days ago

Key responsibilities

  • Serve as the first point of contact for the IT department when contacted by phone and in person for assistance or requests.

  • Triage and log problems and requests for support using the ITSM application.

  • Assist students with installing, and troubleshooting computer and software related issues

Job description

Posting Details
Position Information
Job Title
IT Help Desk
Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
  • Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
  • Triage and log problems and requests for support using the ITSM application.
  • Receive support, enhancement, and service inquiries; answer common questions/inquiries.
  • Escalate specific/complex questions to the appropriate team member within the organization.
  • Assist students with installing, and troubleshooting computer and software related issues
  • Reset student email and domain account passwords
  • Provide excellent customer service
  • Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
  • Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
  • Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
  • Provide support to receive, store and prepare new equipment for installation
  • Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
  • Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.

Education, Certifications and/or Licenses
  • None required.

Experience
  • Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.

Knowledge, Skills & Abilities
  • Ability to maintain composure in difficult situations.
  • Ability to work well with diverse faculty, staff, and students.
  • Basic knowledge of proper customer service.
  • Excellent written, oral, and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to pay attention to accuracy even with many work interruptions.
  • Ability to be a self starter who is detail oriented.
  • Strong organizational skills with the ability to work independently.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to learn new computer software quickly.
  • Proven ability to manage multiple tasks, projects and changing priorities.
  • Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be proficient with an integrated administrative system and current computer software programs.
  • Ability to complete all physical tasks.

Posting Detail Information
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