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It Help Desk Associate Jobs in Renton, WA (NOW HIRING)

Gold's Gym

Front Desk Associate

Woodinville, WA · On-site

$11.50 - $12/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Art of Problem Solving

Front Desk Associate

Redmond, WA · On-site

$15.75 - $20.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...

Art of Problem Solving

Front Desk Associate

Redmond, WA

$15.75 - $20.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...

Art of Problem Solving

Front Desk Associate

Redmond, WA · On-site

$15.75 - $20.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...

Art of Problem Solving

Front Desk Associate

Redmond, WA

$15.75 - $20.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Docs, Sheets, Calendar, etc.) * Motivated to learn new technologies * Maintain customer ...

YWCA Seattle King Snohomish

Front Desk Associate

Edmonds, WA · On-site

$15.25 - $19.75/hr

Help prepare and distribute daily cold-prepared meals to clients. * Incorporate the YWCA's Social ... For more information about our benefits, please visit: YWCA Careers & Benefits Information * At the ...

Gold's Gym Washington

Front Desk

Woodinville, WA

$17.13/hr

The Front Desk Associate is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility In addition to assisting ...

YWCA Seattle King Snohomish

Front Desk Associate

Edmonds, WA · On-site

$15.25 - $19.75/hr

Help prepare and distribute daily cold-prepared meals to clients. * Incorporate the YWCA's Social ... For more information about our benefits, please visit: YWCA Careers & Benefits Information * At the ...

Dick's Drive-Ins, Ltd., L.P.

IT Specialist

Seattle, WA · On-site

$80K - $100K/yr

The Opportunity We're hiring an IT Specialist to help ensure every Dick's Drive-In location ... Why This Role Is Different This is not a help desk role. There is no large support organization ...

Dick's Drive-Ins, Ltd., L.P.

IT Specialist

Seattle, WA · On-site

$80K - $100K/yr

The Opportunity We're hiring an IT Specialist to help ensure every Dick's Drive-In location ... Why This Role Is Different This is not a help desk role. There is no large support organization ...

Gold's Gym

Front Desk

Woodinville, WA · On-site

$17.13/hr

The front desk associate is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting ...

BDA

Global IT Support Manager

Woodinville, WA

Global IT Support Manager - IT Operations & Infrastructure Global Support Leadership | Zero-Touch ... Architect and implement zero-touch help desk workflows, including automated provisioning, self ...

Gold's Gym

Front Desk

Woodinville, WA · On-site

$17.13/hr

The Front Desk Associate is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility In addition to assisting ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Renton, WA

It Help Desk Associate information

See Renton, WA salary details

$12

$25

$36

How much do it help desk associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for it help desk associate in Renton, WA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What are popular job titles related to It Help Desk Associate jobs in Renton, WA? For It Help Desk Associate jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Renton, WA look for? The top searched job categories for It Help Desk Associate jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Help Desk Associate jobs? Cities near Renton, WA with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

Employee Experience and Enablement Engineer - IT Operations & Infrastructure

BDA

Woodinville, WA • On-site

$77K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.
Location: Woodinville, WA (onsite 4 days a week, work from home on Friday)
Job Summary
Employee Experience and Enablement Engineer - IT Operations & Infrastructure position at BDA will be the primary owner of all innovation initiatives within IT Operations & Infrastructure. This position will provide vision, design, project management, hands on interaction, and team leadership. We are a small, dedicated, talent-dense IT team, who is comfortable wading into a broad variety of networking platforms and vendors, as well as contributing to other department goals and objectives.
Technology Enablement Engineer ensures that BDA employees worldwide have seamless, intuitive, and resilient technology experiences. This role sits at the intersection of IT Operations and Infrastructure, and user experience, focusing on simplifying complex systems, enabling self-service, and introducing AI, automation, and digital tools to make technology effortless, efficient, and enjoyable.
Duties and Responsibilities
Promote a resilient, zero-touch Global Help Desk approach, where employees can solve issues quickly through self-service and automated support. Duties and Responsibilities
Access Enablement, Identity and Security
  • Manage and optimize Microsoft Active Directory and Microsoft Entra ID environments, ensuring secure and seamless identity management.
  • Implement and maintain Zero Trust identity practices including conditional access, MFA, device compliance, and secure authentication.
  • Support and integrate Microsoft Defender security capabilities to strengthen endpoint, identity, and cloud protection.

Digital Employee Experience
  • Improve the global employee technology experience, ensuring systems are intuitive, reliable, and consistent across locations.
  • Simplify complex IT systems into user-friendly, efficient workflows that reduce friction for employees.
  • Introduce modern workplace technologies that enhance productivity and digital collaboration.

Touchless Help Desk & Self-Service Enablement
  • Design and implement touchless and zero-touch help desk capabilities through automation, self-service tools, and AI-driven support.
  • Enable employees to resolve common issues independently using knowledge bases, automation workflows, and guided solutions.
  • Reduce support tickets by improving self-service capabilities and automated issue resolution.

IT Service & Asset Management
  • Own and evolve Atlassian Jira Service Management and Asset Management (CMDB) capabilities.
  • Ensure accurate asset visibility, lifecycle tracking, and integration with IT service workflows.
  • Use asset data and automation to improve incident response, troubleshooting, and infrastructure planning.

Automation & AI Enablement
  • Drive the adoption of AI and automation across IT operations to reduce manual work and accelerate service delivery.
  • Build automated workflows for onboarding, access management, device provisioning, and support requests.
  • Identify opportunities to improve operational efficiency through automation and intelligent tools.

Collaboration & Global Support
  • Partner with Infrastructure, Security, and business teams to simplify systems and improve usability.
  • Support global rollouts of new technologies and tools.
  • Gather employee feedback to continuously improve the digital workplace experience.

Job Skills and Traits
  • Strong expertise in Microsoft Active Directory, Microsoft Entra ID, and identity lifecycle management
  • Experience implementing Microsoft Defender security solutions
  • Knowledge of Zero Trust security architecture
  • Experience with Atlassian Jira Service Management and Jira Assets
  • Strong understanding of ITIL-based service management practices
  • Experience implementing self-service help desk and automated support models
  • Familiarity with AI-driven IT support tools and automation platforms
  • Ability to translate complex technical concepts into simple, user-friendly solutions
  • Excellent collaboration and communication skills across technical and non-technical teams

Qualifications - What This Role Delivers
  • Seamless, intuitive, and resilient technology experiences for employees worldwide.
  • Higher adoption of digital tools, AI, and automation.
  • Faster issue resolution with minimal human intervention through zero-touch solutions.
  • A consistent, modern, and positive employee experience across all regions and IT systems.
  • Secure and streamlined identity and access management across the organization
  • Modern, touchless help desk model driven by automation and self-service
  • Improved asset visibility and service management through Jira platform capabilities
  • Higher adoption of digital tools and automation

#LI-AH1
#LI-Onsite
We are pleased to share the base salary range for this position is $90,000 to $110,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA's total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.
BDA is more than a workplace - it's a family. For more than four decades we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Connect With Us! Not ready to apply? Connect with us for general consideration.
For more information:
www.bdainc.com
For information about BDA's privacy policy for job applicants click here.
Must be 18 years or older to apply.

About BDA

Sourced by ZipRecruiter

Industry

Marketing

Company size

501 - 1,000 Employees

Headquarters location

Woodinville, WA, US

Year founded

1984

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