ZipRecruiter

Log In

1

It Help Desk Associate Jobs in California (NOW HIRING)

SitelogIQ

IT Help Desk Specialist

Sacramento, CA · On-site

Associate's degree in Information Technology, Computer Science, or a related field is typically required. * 1 to 2 years of help desk, desktop support, technical support, or related experience.

American Health Connection

Be Seen First

IT Help Desk Support Technician

Beverly Hills, CA · On-site

$20 - $25/hr

IT HELP DESK SUPPORT TECHNICIAN (10:00am-6:30pm Mon-Fri with rotating weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...

Career Group

IT Help Desk Specialist

Menlo Park, CA · On-site

$100K - $120K/yr

IT Help Desk Specialist | Menlo Park, CA | On-Site 8-6pm PT A highly regarded investment firm is seeking a proactive and solutions-oriented Tier 2 IT Help Desk Specialist to join its growing ...

New

H Mart

IT Help Desk Specialist

Whittier, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware, software, and troubleshooting techniques. * Strong communication and customer service skills.

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation ... CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix * Bachelor ...

Endsight

IT Help Desk Engineer

Fremont, CA

$28.84 - $43.25/hr

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation ... CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix * Bachelor ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in California

It Help Desk Associate information

See California salary details

$11

$22

$32

How much do it help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it help desk associate in California is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the most commonly searched types of It Help Desk jobs in California?

The most popular types of It Help Desk jobs in California are:

What are popular job titles related to It Help Desk Associate jobs in California?

For It Help Desk Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in California look for?

The top searched job categories for It Help Desk Associate jobs in California are:

What cities in California are hiring for It Help Desk Associate jobs?

Cities in California with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 32% Part Time, 2% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $47,425 per year, or $22.8 per hour.

IT Help Desk Specialist

SitelogIQ

Sacramento, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

SitelogIQ is a rapidly growing engineering and construction company focused on making buildings better. We provide planning, design, and management solutions for organizations that want efficient and sustainable building environments that are healthier and safer for their occupants.
Our IT Help Desk Technician will be a member of our corporate IT team and work out of our Sacramento, CA office. This role will serve as a first point of contact for employees experiencing computer, software, hardware, operating system, or basic networking issues. You will diagnose common computer errors, troubleshoot technical problems, and provide timely support to restore normal operation. You will take responsibility for routine support activities, communicate progress clearly, and refer more complex or unresolved issues to higher-level IT staff. Due to the support requirements, this role is expected to be in the office on a consistent schedule with a minimum of 3 days/week.
The salary range is $28.00 - $36.00 The salary may vary within the range based on factors such as a candidate's experience, knowledge, skills, and abilities.
IT Help Desk Technician Responsibilities
  • Diagnoses computer errors and troubleshoots common software, hardware, operating system, peripheral, and basic networking issues.
  • Provides technical support and applies established troubleshooting procedures to remedy routine computer problems and restore user productivity.
  • Installs and configures approved software and operating systems on desktop and laptop computers in accordance with established standards.
  • Updates software, operating systems, drivers, and related components when necessary and confirms that updates have been completed successfully.
  • Sets up computers, monitors, printers, peripherals, and related technology for new and existing users.
  • Follows up with users after problems have been resolved to confirm that systems are functioning properly and questions have been addressed.
  • Provides basic training and guidance in computer set-up, standard applications, and new technologies.
  • Handles basic issues independently, documents troubleshooting steps and solutions, and refers more complex, recurring, or unresolved problems to higher-level staff with clear supporting details.

IT Help Desk Technician Qualifications
  • Associate's degree in Information Technology, Computer Science, or a related field is typically required.
  • 1 to 2 years of help desk, desktop support, technical support, or related experience.
  • Beginning to working knowledge of common desktop operating systems, business applications, computer hardware, peripherals, and basic networking concepts.
  • Ability to diagnose routine problems, follow established troubleshooting procedures, test solutions, and identify when escalation is required.
  • Ability to install, configure, and update software and operating systems using approved standards and instructions.
  • Basic knowledge of workstation set-up, hardware maintenance, and common computer repair practices.
  • Strong customer service and interpersonal skills, with patience and professionalism when assisting users with varying levels of technical experience.
  • Clear verbal and written communication skills, including the ability to explain technical information in understandable terms.
  • Strong attention to detail and the ability to organize, prioritize, and follow through on multiple support requests.
  • Ability to work independently on routine assignments and collaboratively with higher-level IT staff on escalated issues.
  • Willingness and ability to learn new technologies, procedures, and support tools as business needs evolve.

No Agencies, please
**This position is not eligible for visa sponsorship.**
Benefits
We offer a highly competitive salary, and comprehensive benefits, including:
  • Medical, dental, and vision insurance
  • Disability and life insurance
  • 401K
  • Flexible time off
  • Paid holidays including a day off in the month of your birthday
  • Tuition reimbursement
  • Opportunities to give back to our local communities through organized events or fundraisers

More About SitelogIQ
At SitelogIQ, we're focused on creating a great environment for our team first so that it is more energizing and rewarding to focus on creating great customer experience. That's what we call a win-win.
We partner with clients in K-12, higher ed, government, healthcare, multifamily housing, and industry to optimize energy efficiency, improve indoor air quality, address lighting, and improve customer experience. With offices across the country, it's rewarding to make a difference in the communities where our teammates live and work.
#LI-MB1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply