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It Director Jobs in Puerto Rico (NOW HIRING)

Lufthansa Technik

PR · On-site

Position's Connections Position of the direct supervisor Material Supervisor Positions of the ... Perform administration related tasks, like data entry in different IT systems (SAP, manage/m, Excel ...

Fulcro Insurance

Director of Operations

San Juan, PR · On-site

This position has a direct impact on the profitability, continuity, and sustainability of the business. It is responsible for ensuring the operational execution of the corporate strategy, acting as a ...

Ingellicom

Project Manager Professional

Guaynabo, PR · On-site

... Information Technology (IT). Identify and manage cross-project dependencies and procure to have ... Five (5) or more years direct work experience in a project management capacity. * Project ...

JC Automation Corp

PR · On-site

$35 - $45/hr

Automation, Control Systems Integration, Information Technology, System Integration and Regulatory ... Interface with Directors, SLT, Project Managers, Technical Services/QA, and vendors & contractors.

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It Director information

What are the typical challenges an IT director faces when aligning IT strategy with overall business goals?

IT Directors often encounter challenges in translating business objectives into actionable IT strategies, particularly when balancing innovation with budget constraints. They must ensure that technology investments support company growth while maintaining security and compliance. Additionally, bridging communication gaps between technical teams and executive leadership is a common hurdle, requiring strong leadership and negotiation skills. Success in this role often hinges on the ability to adapt quickly to changing business priorities and emerging technologies.

What are the key skills and qualifications needed to thrive as an IT director, and why are they important?

To thrive as an IT Director, you need extensive experience in IT management, strategic planning, and a solid understanding of network infrastructure, security, and business processes, often supported by a bachelor’s or master’s degree in IT or related fields. Familiarity with enterprise systems (such as ERP and CRM), cybersecurity frameworks, and certifications like PMP, CISSP, or ITIL are highly valued. Leadership, communication, and problem-solving skills are crucial for guiding teams and aligning IT initiatives with organizational goals. These competencies ensure effective technology operations, risk management, and the successful delivery of IT projects within a business context.

What is an IT director?

An information technology (IT) director oversees the function and maintenance of technology within an organization. Some companies use the terms Chief Information Officer (CIO) or Chief Technology Officer (CTO) interchangeably with IT director, but in large corporations, these are usually different positions. As an IT director, your duties include supervising IT department employees, developing network policies and procedures, and managing vendor contracts. You also oversee large-scale technology projects, such as upgrading system infrastructure and enhancing network security.

More about It Director jobs

What are the most commonly searched types of It jobs in Puerto Rico?

The most popular types of It jobs in Puerto Rico are:

What job categories do people searching It Director jobs in Puerto Rico look for?

The top searched job categories for It Director jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for It Director jobs?

Cities in Puerto Rico with the most It Director job openings:

It Director jobs near you
Infographic showing various It Director job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Request & Backlog Management Specialist (Puerto Rico)

Raytheon Technologies

Santa Isabel, PR • On-site

Full-time

Medical, Life, Retirement

Posted 4 days ago

Job description

Date Posted:
2026-08-13
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes-specifically Incident, Request, and Service Level Management-to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.
What You Will Do
  • Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.
  • SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).
  • ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.
  • Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.
  • Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.
  • Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have
  • A Bachelor's Degree or equivalent experience and minimum 5 years prior experience in IT, or an Advanced Degree in a related field and minimum 3 years experience.
  • Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.
  • Proficiency in ITSM platforms like ServiceNow.
  • Experience with ServiceNow Performance Analytics and Report Designer.
  • Analytical skills to drive data-driven process improvements and reporting.
  • Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.
  • Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.

Qualifications We Prefer
  • Experience in process optimization, automation, or documentation management.
  • Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.
  • Experience with ITIL Service Catalog Management.
  • Experience with Power BI.
  • Experience with IT Service Management tools (e.g., ServiceNow, Remedy).
  • Ability to convey technical information to non-technical stakeholders clearly.
  • Experience working remotely with geographically distributed teams across multiple time zones.

What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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