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It Associate Jobs in Appleton, WI (NOW HIRING)

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

Associate degree, technical diploma, relevant coursework, internship, certification, or equivalent hands-on experience in Information Technology or related field. * 1-2 years of IT support experience ...

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

Associate degree, technical diploma, relevant coursework, internship, certification, or equivalent hands-on experience in Information Technology or related field. * 1-2 years of IT support experience ...

Bassett Mechanical

IT Support Specialist

Kaukauna, WI · On-site

Associate's degree in information technology or a related field required; Bachelor's degree preferred. CompTIA A+ certification accepted in lieu of degree. * 3+ years of progressive IT support ...

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All JobsIt Associate JobsIt Associate Jobs in Appleton, WI

It Associate information

See Appleton, WI salary details

$13

$28

$52

How much do it associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for it associate in Appleton, WI is $28.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $33.41 per hour, depending on experience, location, and employer.

What are some common challenges IT Associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What are IT Associates?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT Associate, and why are they important?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Appleton, WI? The most popular types of It jobs in Appleton, WI are:
What job categories do people searching It Associate jobs in Appleton, WI look for? The top searched job categories for It Associate jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for It Associate jobs? Cities near Appleton, WI with the most It Associate job openings:
It Associate jobs near you
Infographic showing various It Associate job openings in Appleton, WI as of June 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,405 per year, or $28.1 per hour.
IT Service Specialist III

IT Service Specialist III

J. J. Keller & Associates

Neenah, WI • On-site

Full-time

Posted 23 days ago

Job description

Requisition #: 20768
Functional Area: Information Technology
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Position Summary
The IT Service Specialist III serves as a senior member of the IT Service team, providing advanced technical support and administration for end-user hardware, software, systems, and services across the organization. This role is responsible for resolving the most complex technical issues escalated from lower support tiers, administering a broad range of enterprise technologies, and ensuring a seamless end-user experience for both onsite and remote associates.
As a technical subject matter expert, the IT Service Specialist III partners closely with Infrastructure, Security, and business teams to evaluate, test, implement, and support new technologies and system enhancements. The role plays a key part in project execution, process improvement initiatives, software deployments, and change management activities, while maintaining a strong focus on service excellence, operational efficiency, and data security.
Job Responsibilities
  • Handles the most complex support calls and issues. Resolves issues based on internal service level standards.
  • Documents all support call issues within tracking software.
  • Performs administration on at least 75% of supported systems.
  • Works closely with Infrastructure and business teams on software testing and evaluating end-user impact.
  • Develops carefully controlled, phased implementations and resolves technical conflicts, keeping end-user experience in mind.
  • Anticipates future needs and recommends improvements in processes or software implementations that improve customer experience.
  • Provides mentorship, assistance and training to other team members as needed.
  • Creates and maintains support and training documentation, and knowledgebase articles.
  • Participates in data security audits and assists with implementing/monitoring security controls.
  • Performs project work as assigned to investigate new/changing technologies or issues.
  • Processes computer access requests for networks and applications based upon standard guidelines and authorization criteria.
  • Prepares equipment for end users including imaging, application installation, initial testing.
  • Facilitates shipping of equipment to remote workers and installs/sets-up equipment for on-premise workers.
  • Maintains accurate inventory records.

Qualifications
Experience:
  • 4+ years' experience in a Microsoft windows user support role providing hardware and software support, Microsoft 365, Active Directory; Mac computer support, SCCM and group policy.
  • Demonstrated ability to support at least 75% of supported systems.

Education:
  • Associate's Degree in computer science or a technology-related field.
    • In lieu of Degree, may consider 2 additional years of directly related experience.
  • A+ Certification desired.

Computer Skills:
  • Must be proficient in the use of a PC, Mac and MS Office Suite, including intermediate to advanced functions.
  • Technical knowledge of PC and Mac operating systems, web-based programs and internet browsers.
  • Knowledge of networking and relationship databases.
  • Technical knowledge of software installations.

Other Skills/Qualifications:
  • Excellent customer service skills.
  • Strong analytical and problem-solving skills.
  • Good verbal and written communication skills.
  • Ability to handle multiple tasks simultaneously.
  • Good time-management and prioritization skills.
  • Ability to perform project work, including leading projects either independently or in a team setting.
  • Ability to mentor and train others.

Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
Requires moderate to frequent lifting and moving of IT equipment up to 40 lbs.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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