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Ipayment Jobs (NOW HIRING)

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Ipayment information

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$60K

$75.9K

$91K

How much do ipayment jobs pay per year?

As of Jun 10, 2026, the average yearly pay for ipayment in the United States is $75,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in payment processing roles, and how can they be addressed?

Professionals in payment processing often encounter challenges such as managing high transaction volumes, ensuring compliance with evolving regulations, and quickly resolving payment discrepancies. Staying updated with the latest industry standards and leveraging automation tools can help streamline processes and reduce errors. Additionally, collaborating closely with IT and customer support teams is essential to address technical issues and maintain a seamless payment experience for clients.

What are Ipayment professionals and what do they do?

Ipayment professionals typically work in the electronic payments industry, helping businesses process credit card, debit card, and online payments securely and efficiently. They may be involved in account management, technical support, payment gateway setup, or sales of merchant services. Their primary goal is to ensure smooth and secure transaction processing for both businesses and their customers.

What are the key skills and qualifications needed to thrive as a Payment Specialist, and why are they important?

To thrive as a Payment Specialist, you need a solid understanding of financial transactions, payment processing systems, and reconciliation procedures, typically supported by a degree in finance, accounting, or a related field. Familiarity with payment gateways, enterprise resource planning (ERP) software, and compliance frameworks like PCI DSS is essential. Attention to detail, problem-solving ability, and strong communication skills help ensure accuracy and collaboration across teams. These skills are crucial for maintaining secure, efficient, and compliant financial operations within an organization.

What is the difference between Ipayment vs Payment Processor Specialist?

AspectIpaymentPayment Processor Specialist
Required CredentialsBasic knowledge of payment systems, certifications varyCertifications in payment processing, financial regulations
Work EnvironmentFinancial institutions, online payment platformsPayment processing companies, financial services
Industry UsageUsed by merchants and online businessesEmployers in payment processing and financial tech

Ipayment professionals typically focus on managing online payment systems and ensuring transaction security, while Payment Processor Specialists handle the technical and operational aspects of payment processing systems. Both roles require knowledge of payment technologies, but Payment Processor Specialists often have more technical certifications and work more directly with payment infrastructure. Understanding these differences helps employers and job seekers identify the right role based on skills and industry needs.

Customer Service Representative

iPayment Inc.

Westlake Village, CA โ€ข On-site

$16.75 - $22.75/hr

Full-time

Posted 18 days ago


Job description

The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide superior customer service via phone, e-mail, and fax. This position is required to handle all forms of telephone etiquette such as: call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will display the highest degree of professionalism and courtesy when speaking with and supporting all customers.
  • Answer inbound customer calls professionally while providing prompt, accurate information; route calls to appropriate departments/employees
  • Meet statistical requirements for the shift and maintain an acceptable call quality monitor score
  • Educate customers regarding various company products/services
  • Handle and resolve customer escalations in a proficient, competent manner; follow up on customer issues when necessary
  • Research a variety of inquiries using all available tools, systems and resources
  • Enter, update and confirm customer data in iWorkflow
  • Additional responsibilities as assigned or requested

Skills & Requirements
Experience/Requirements
  • Bachelor's Degree or equivalent industry experience
  • Knowledge of the Payment Card Industry a plus
  • Customer service/call center experience, telephone etiquette, company policies/procedures
  • Knowledge with Outlook, Excel, and relevant computer applications/systems
  • Excellent written and verbal communication skills
  • Good data entry and keyboard skills
  • Knowledge of administration and clerical processes