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Sponsorship Oversight Network Compliance Analyst

Citizens Bank sponsors payment processors and fintech partners into Visa, Mastercard, and Discover. As a sponsor bank, Citizens is accountable for ensuring sponsored clients comply with payment network rules and applicable state and federal regulatory requirements.

This role plays a critical part in protecting Citizens from regulatory, operational, financial, and reputational risk by executing proactive payment network compliance oversight, managing network inquiries and violations, and serving as a key liaison between internal stakeholders, sponsorship clients, and the payment networks.

Key Responsibilities:

• Own and manage payment network compliance matters for sponsored clients, including merchant violations, compliance program notifications, thirdparty agent compliance, and enforcement actions to ensure timely remediation and prevent potential assessments.
• Act as a liaison between our sponsored clients and Visa, Mastercard, and Discover for compliance inquiries, reporting, and case management.
• Handle highrisk merchant and thirdparty agent registrations (initial and renewal), ensuring complete, accurate, and timely submissions.
• Track and maintain documentation supporting sponsor oversight obligations and network reporting requirements.
• Provide guidance, interpretation, and training on payment network rules, compliance programs to internal stakeholders and sponsorship clients.
• Periodically review and enhance compliance workflows to ensure accuracy, consistency, and audit readiness.

Skills: 

• Strong ability to work independently while managing multiple priorities and compliance deadlines.
• Excellent analytical, investigative, and documentation skills with a high level of attention to detail.
• Working knowledge of payment network rules and the ability to apply them to routine compliance activities.
• Comfortable operating in evolving environments where processes may not always be fully defined.
• Clear, professional communicator with both internal and external stakeholders.

Experience:

• 1-3 years of experience in payment network compliance, acquiring, sponsorship oversight, or payments compliance
• Working knowledge of Visa, Mastercard, and/or Discover compliance programs 
• Familiarity with PCI DSS, Account Data Compromise (ADC), and thirdparty risk oversight

Education:

• Bachelor's degree or 1-3+ years' experience in payments required

Pay Transparency

The salary range for this position is $86,000 - $101,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.