Internship Tech Support Jobs (NOW HIRING)

Job Summary:
Hunton Andrews Kurth LLP, an international law firm, is actively recruiting a Technology Support Coordinator in their Washington office. This role is responsible for coordinating IT support services, delivering training and coaching, and promoting best practices in technology utilization.
Responsibilities:
• Participates in and supports Firm IT initiatives by a) establishing excellent working relationships with lawyers and staff; b) helping them acquire/maintain the skills necessary to optimize their utilization of firm technology; and c) employing firm best-practices to achieve a higher level of performance for routine tasks, and thereby enhancing client service.
• Maintains a high-level of competency utilizing the firm’s applications (Microsoft Office, iManage DMS, etc.), technologies (workstations, remote access, mobile devices, printers, phones, etc.), policies, procedures, best-practices, and knowledge-bases to provide guidance and support as needed.
• Utilizes the Firm's service management system to report technology/system issues, respond to escalations, track resolutions, and also to identify trends and opportunities for additional training, coaching, and/or system enhancements.
• Promotes effective communications with other Firm IT personnel to ensure local office needs, problems, and opportunities are properly represented and responded to in a complete and timely manner.
• Collaborates with attorneys and staff in the proper managing and securing of information by reviewing daily use practices related to email, documents, file transports, local/removable media, scanning, remote access, etc.
• Participates occasionally in preparing and executing quality assurance (testing) plans; coordinating pilot/alpha user(s); and documenting the results, user feedback, and recommendations from such efforts.
• May participate occasionally in subject matter group activities such as testing, reviewing vendor documentation, updating internal documentation, reviewing incidents, and collecting feedback.
• Performs special projects as assigned.
Qualifications:
Required:
• High school diploma or equivalent required.
• Minimum of three years’ job related experience required, including internships, preferably in a law firm, professional services, or other client relationship-based organization.
• Proficiency in Microsoft Office required.
• Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions.
• Exceptional written and verbal communication and listening skills.
• Accurate typing, word processing skills and ability to pay strict attention to detail.
• Spelling, punctuation and use of grammar must be of high quality.
• Must have strong organizational skills.
• Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions.
• Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage.
• Ability to sit or stand for extended periods of time.
• Ability to receive and convey detailed information through both written and oral communications.
• Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds.
• Essential competency processes include language ability, reasoning and memory.
• Ability to maintain flexibility regarding work assignments to work overtime on short notice required.
• Ability to work in a cooperative manner as a member of a team.
• To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation.
Preferred:
• College degree preferred.
Company:
Hunton Andrews Kurth LLP formed by combining Hunton & Williams and Andrews Kurth Kenyon. Founded in 1901, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.