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Internship Shopify Customer Service Jobs (NOW HIRING)

Saddlers Row

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Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Saddlers Row

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Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... Excellent communication and customer service abilities * Comfortable learning new systems and ...

Formlabs

Senior Shopify Engineer

Somerville, MA

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Sugarboo & Co

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21/hr

Handle all customer service related inquires pertaining to the wholesale website and sales ... Previous experience with Shopify preferred, but not required. * Previous experience with Lightspeed ...

Emergent Software

Customer Service Representative

Seattle, WA · Hybrid

$18.25 - $24.75/hr

**This is a direct-hire Customer Service Representative role with a client based in Seattle, WA. U.S ... Work daily within Shopify, SalesPad, and other internal systems * Complete hands-on training and ...

Genpact

Integrate third-party services (CMS, search, analytics, personalization, payments) * Collaboration ... customer focus, and innovation

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Internship Shopify Customer Service information

What types of support tasks can I expect to handle as an intern in Shopify Customer Service?

As an intern in Shopify Customer Service, you'll typically assist with responding to merchant inquiries via email, chat, or phone, helping troubleshoot common platform issues, and guiding users through Shopify’s tools and features. You may also log and escalate more complex problems to senior team members, and contribute to knowledge base articles or process improvements. The role requires strong communication, patience, and a willingness to learn about Shopify’s evolving ecosystem, while collaborating closely with other support specialists and technical teams.

What are the key skills and qualifications needed to thrive as an Internship Shopify Customer Service representative, and why are they important?

To excel as an Internship Shopify Customer Service representative, you should have strong communication skills, basic knowledge of e-commerce platforms, and preferably some customer service experience or coursework. Familiarity with Shopify's dashboard, CRM tools like Zendesk, and ticketing systems is typically required. Active listening, patience, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills are crucial for effectively resolving issues, ensuring customer satisfaction, and supporting business growth in a fast-paced online retail environment.

What are internship Shopify customer service roles?

Internship Shopify customer service roles are entry-level positions where interns assist with supporting Shopify merchants and customers. Interns learn to handle inquiries through email, chat, or phone, help troubleshoot issues related to online stores, and provide guidance on using Shopify's features. These internships are designed to help individuals gain practical experience in customer support, e-commerce platforms, and communication skills while working in a dynamic environment. Interns often work closely with experienced support teams and may have opportunities for professional development and potential future employment.

What is the difference between Internship Shopify Customer Service vs Shopify Customer Support Specialist?

AspectInternship Shopify Customer ServiceShopify Customer Support Specialist
CredentialsTypically students or entry-level applicants, no formal certification requiredRelevant experience in customer service, sometimes certifications in support or e-commerce
Work EnvironmentInternship setting, often part-time or temporary, may be remote or in-officeFull-time or part-time support role, usually remote, within e-commerce companies
Employer & IndustryRetail, e-commerce, or tech companies using Shopify platformCompanies operating Shopify stores needing ongoing customer support

In summary, an Internship Shopify Customer Service is an entry-level, temporary role aimed at gaining experience, while a Shopify Customer Support Specialist is a more experienced, ongoing position focused on resolving customer issues and maintaining satisfaction within the e-commerce industry.

More about Internship Shopify Customer Service jobs
What cities are hiring for Internship Shopify Customer Service jobs? Cities with the most Internship Shopify Customer Service job openings:
What are the most commonly searched types of Shopify Customer Service jobs? The most popular types of Shopify Customer Service jobs are:
What states have the most Internship Shopify Customer Service jobs? States with the most job openings for Internship Shopify Customer Service jobs include:
What job categories do people searching Internship Shopify Customer Service jobs look for? The top searched job categories for Internship Shopify Customer Service jobs are:
Internship Shopify Customer Service jobs near you
Infographic showing various Internship Shopify Customer Service job openings in the United States as of May 2026, with employment types broken down into 88% Part Time, 4% Temporary, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Shopify/website assistant

Shopify/website assistant

Saddlers Row

Lake Zurich, IL • On-site

$21 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

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Job description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We’re looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.


Schedule Requirements

  • Availability to work at least one weekend day is required
  • The required weekend day will be spent on the sales floor supporting customers and assisting the team


Responsibilities

Website & Shopify Management

  • Manage and maintain website content with a strong emphasis on Shopify
  • Add, edit, and organize products, collections, descriptions, pricing, images, and product details
  • Maintain website accuracy and ensure a seamless online shopping experience
  • Assist with product launches, inventory updates, and website merchandising
  • Upload and organize new products while ensuring information is accurate and customer-friendly
  • Work with vendors to gather product information, pricing, images, and product assets
  • Help identify and introduce new products and brands that align with our equestrian customer base
  • Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

  • Support customers in-store and provide a welcoming shopping experience
  • Share strong product knowledge in tack, apparel, and rider essentials
  • Assist customers with finding products that meet their needs
  • Build genuine relationships with customers and contribute to a positive customer experience
  • Share new product knowledge and updates with team members


Qualifications

  • Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
  • Shopify experience strongly preferred
  • Website, eCommerce, or product management experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Comfortable learning new systems and managing multiple projects
  • Team-oriented with a positive, proactive attitude
  • Reliable, adaptable, and comfortable taking initiative


What We Offer

  • Competitive pay and benefits
  • Paid vacation and sick time
  • Generous employee discounts on equestrian brands
  • Flexible scheduling with a required weekend day
  • Opportunity to work with a passionate, horse-focused team



Company Description

The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you.