Handle specialized populations and administrative duties associated with loss recovery.
Responsibilities
- Performs administrative duties in support of the LCR Counselors, Recoveries portfolio and outsourcing efforts
- Review and analyze information in various automated collection systems and supportive applications and determine appropriate action to maintenance accounts
- Research and provide recommendations for general ledger transactions
- Maintain and processes payment plans on a designated portion of the Recoveries portfolio
- Researches and fulfills Debt Validation requests submitted by the member, management, OGC or compliance
- Serve as liaison between LCR, First Party Agencies, attorneys, OGC and/or internal teams to answer questions and resolve issues
- Reviews list of payments to ensure that the automated collection systems reflect the proper crediting of payments received from debtors
- Assists the Data Control, Credit Card Support, and Credit Card Services Branches to ensure account accuracy in CACS
- Ensure accuracy and deadline requirements are met for daily error reports
- Assigns or processes member communication through various channels to ensure appropriate SLAs are met to optimize member service
- Processes payment reversals for the LCR, Litigation and First Party recovery teams
- Research and compile litigation and sold account information and documents
- Perform other duties assigned
Qualifications
- Knowledge of collection or recovery processes
- Ability to quickly review, comprehend and analyze written material
- Effective verbal and written communication skills
- Ability to maintain accuracy with attention to detail and meeting deadlines
- Effective interpersonal skills and the ability to collaborate with both internal and external contacts
- Ability to work both independently and in a team environment
- Working knowledge of Navy Federal organizational structure, products, services, policies, and procedures
- Ability to correspond with external vendors and/or contractors to provide supplemental information
- Computer skills including familiarity with Microsoft Office products, CACS, and familiarity with general ledger transactions
Desired Qualifications
- Familiarity with the various automated collection systems utilized by NFCU
- Experience in Recoveries or Collections
- Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America's Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
