Internship Genesys Support Jobs (NOW HIRING)

Position: Business Technology Trainer

Locations: New York City

Employment type: Part-Time | Temporary (Summer) | Non-Exempt

Reports to: Program Director

Pay Range: $30-$35/hour commensurate with experience

Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships.

The Business Technology Trainer role is an opportunity to apply your business technology skills and mentoring ability to help high school students become internship-ready young professionals. During an eight-week summer training program, you will work alongside GWNYC staff members to prepare high school seniors from underserved communities for year-long, paid internships at one of our 17+ corporate partners working in entry-level IT and/or business operations roles. We are looking for a Business Technology Trainer to join us part-time from June 22, 2026 to August 28, 2026.

Mission

Genesys Works is a nonprofit organization that trains and employs high school seniors to perform professional services for major corporations. Our mission is to provide pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships.

Key Responsibilities

Working in collaboration with the Program Team, the Business Technology Trainer will be responsible for the following:

• Teach entry-level computer, project management and data analytics skills to one or more cohorts of students;

• Collaborate with a team of trainers to ensure consistency in curriculum delivery across all cohorts;

• Work alongside full-time Genesys Works NYC staff members to set and manage training expectations;

• Grade student assignments, status reports, and evaluations and record them on time;

• Provide support in coaching, guiding, and mentoring students throughout the summer program.

Qualifications

We seek candidates who believe deeply in our organizations mission, who thrive in a dynamic work environment, and who have a passion for collaboration and teamwork.

Qualified candidates will possess:

• Certifications, Credentialing, and/or college degree in a business and/or computer-related field of study;

• Experience teaching computer skills, project management, and/or data analytics concepts;

• Experience with the Microsoft Office 365 Suite and strong background in MS Excel;

• Familiarity with the Google Certification suite (IT Professional, Project Management, Data Analysis, UX Design);

• Knowledge in the following "IT fundamentals a plus: computer hardware, operating systems, network configuration, or information security;

• Desire to learn and build on current skills;

• Effective oral and written communication skills;

• Strong presence and leadership in a classroom setting;

• Heart, humor, and a commitment to our youth development mission;

• Ability to relate to and work with diverse populations.

Core Competencies

By fulfilling these core competencies, the program coordinator serves as a role model for students and staff.

Action-Oriented

Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of acting; seizes more opportunities than others.

Caring about direct reports (i.e. students)

Interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort.

Composure

Remains cool and calm under pressure; does not become easily defensive or irritated when times are tough; is considered professionally mature; can be counted on to hold things together during tough times; appropriately manages stress; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.

Dealing w/Ambiguity

Effectively copes with change; can comfortably shift gears; when necessary, can decide and act without having the total picture; handles risk and uncertainty with ease.

Interpersonal Savvy

Relates well to all kinds of people up, down, and sideways, both internal and external to the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.

Managing Diversity

Manages all people equitably; deals effectively with all races, nationalities, disabilities, religions, ages, and genders; supports equal and fair treatment and opportunity for all.

Motivating Others

Creates a climate in which people want to do their best; seeks to get the best from others; makes each individual feel their work is important; is someone people likes working with.

Perseverance

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the fact of resistance or setbacks.

Presentation Skills

Effectively presents information in a variety of settings (1:1, small and large groups with peers, direct reports, or bosses); commands attention and can manage group processes during the presentation.

Problem-Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesnt stop at the first answer.

Time Management

Uses their time effectively and efficiently; values time of self and others; concentrates their efforts on the most important priorities; gets more done in less time than others; can attend to a broad range of activities.

Physical Requirements

Including, but not limited to standing and sitting for long periods of time; speaking loudly and clearly; seeing and hearing things both near and far away; and reaching, stooping, kneeling, and fine-finger and hand manipulation in use of a computer, chalkboard, dry erase board, or projector. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Employee may be required to walk for long distances at partner schools, corporations, or other relevant sites. Most work environments are climate-controlled, open space floor plans. Requests for reasonable accommodations should be sent to National Human Resources.

Our Commitment to People

Genesys Works is an equal opportunity employer who is committed to fostering an equitable, inclusive, and respectful workplace where all individuals feel valued and empowered. It starts with our talented candidates. We celebrate diversity in all its forms and seek to recruit, support, and retain talent that reflects the culturally diverse communities we serve. Discrimination or harassment of any kind has no place here.