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Internship Frost Bank Call Center Jobs (NOW HIRING)

Frost Bank

Business Banker II

Granbury, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker I

Midland, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker II

New Caney, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker II

New Caney, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker II

Austin, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker II

Austin, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker II

Granbury, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

Frost Bank

Business Banker I

Midland, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

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Internship Frost Bank Call Center information

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How much do internship frost bank call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for internship frost bank call center in the United States is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.91 per hour, depending on experience, location, and employer.

What is an internship at Frost Bank Call Center?

An Internship at the Frost Bank Call Center is a temporary, entry-level position designed for students or recent graduates to gain hands-on experience in customer service and banking operations. Interns typically assist customers over the phone, learn about bank products and services, and support call center staff with daily tasks. This position provides valuable exposure to the financial industry and helps interns develop communication, problem-solving, and teamwork skills. Frost Bank often uses internships as a way to identify potential candidates for future full-time roles.

What types of training and support can interns expect at Frost Bank Call Center?

Interns at the Frost Bank Call Center typically receive comprehensive training on bank policies, customer service best practices, and the use of call center technologies. You’ll likely begin with classroom-style instruction followed by hands-on shadowing with experienced team members. Ongoing support is provided through regular feedback, team meetings, and access to supervisors who are available to answer questions. This structured approach helps interns build confidence in handling customer inquiries and prepares them for future roles within the company or the banking industry.

What are the key skills and qualifications needed to thrive as an intern at Frost Bank Call Center, and why are they important?

To thrive as an intern at the Frost Bank Call Center, you need strong communication skills, customer service orientation, and the ability to quickly learn bank procedures, typically supported by a high school diploma or college enrollment. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is expected. Problem-solving, patience, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These abilities ensure efficient service delivery, positive customer experiences, and contribute to the overall success of the call center team.

Does the internship at Frost Bank call center offer training?

Yes, the Frost Bank call center internship typically includes training to help interns develop customer service skills and familiarize themselves with banking procedures. The training duration and content may vary, but it is designed to prepare interns for their roles. Hands-on learning and mentorship are often part of the program.

What are the duties of an intern in a Frost Bank call center?

An intern in a Frost Bank call center typically assists with answering customer inquiries, providing account information, and resolving basic issues under supervision. They may also handle data entry, follow scripts, and learn banking procedures while developing communication and customer service skills.

What is Frost Bank's hiring process?

The Frost Bank Call Center internship hiring process typically involves submitting an online application, completing an initial screening, participating in interviews, and possibly undergoing background checks. Candidates should demonstrate strong communication skills and customer service experience, with some roles requiring familiarity with call center software. The process aims to assess both technical abilities and interpersonal skills relevant to the position.
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Internship Frost Bank Call Center jobs near you
Infographic showing various Internship Frost Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,174 per year, or $19.3 per hour.

Relationship Banker - Call Center

Extraco Banks

Harker Heights, TX • On-site

$17 - $22.25/hr

Full-time

Re-posted 26 days ago

Job description

Job Description: Relationship Banker - Call Center
Location: Harker Heights
Job Summary:
The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank's call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank's financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.
Customer Service Relationship Management:
  • Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
  • Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
  • Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Transaction Processing and Account Management:
  • Assist clients with routine banking transactions, including transfers, payments, and account updates.
  • Process service requests and ensure all transactions are accurately documented and completed.
  • Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.

Product Knowledge and Sales
  • Maintain a comprehensive understanding of the bank's products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
  • Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer's needs.
  • Meet or exceed individual and team sales targets to contribute to the bank's overall financial objectives.

Compliance and Risk Management
  • Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
  • Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
  • Protect sensitive client information and ensure confidentiality in all communications.

Required Skills & Qualifications:
  • Education: High School diploma or equivalent; Bachelor Degree Preferred
  • Skills: Strong communication skills, active listening, problem-solving, and multitasking.
  • Technical Proficiency: Familiarity with banking software, call center systems, and digital banking platforms.
  • Experience: Preferred experience in customer service, banking, or a call center environment.

Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am - 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

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