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Internship Export Customer Service Jobs (NOW HIRING)

Sr. Customer Service Representative - PMD

Erie, PA · On-site

$18.75 - $25.75/hr

Sr. Customer Service Representative - PMD The PMD Sr Customer Service Rep / Export Customer Service Rep is a key role within the Customer Excellence team. This position serves as the liaison between ...

Sr. Customer Service Representative - PMD

Cary, NC · On-site

$19.50 - $27/hr

Sr. Customer Service Representative - PMD The PMD Sr Customer Service Rep / Export Customer Service Rep is a key role within the Customer Excellence team. This position serves as the liaison between ...

Sr. Customer Service Representative - PMD

Erie, PA · On-site

$18.75 - $25.75/hr

Position Summary The PMD Sr Customer Service Rep / Export Customer Service Rep is a key role within the Customer Excellence team. This position serves as the liaison between Parker Lord and its ...

This role requires strong knowledge of international shipping regulations, carrier negotiations, export documentation, and customer service. The manager serves as the primary point of contact between ...

LTL Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Knowledgeable in all aspects of export customer service and/or operations. * Strong data entry skills required. * Excellent verbal and written communication skills, excellent organizational skills ...

LTL Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Knowledgeable in all aspects of export customer service and/or operations. * Strong data entry skills required. * Excellent verbal and written communication skills, excellent organizational skills ...

Showing results 21-40

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Part-Time Customer Service Representative - Contact Center

Virginia Beach, VA • On-site

$13.75 - $17.75/hr

Other

Posted 27 days ago


Job description

Customer Service Representative - Call Center

The Customer Service Representative - Call Center will be responsible for the initial contact with our import and export customer. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role is responsible for the issuance of export bookings, questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release). The role responsibilities include, requires patience, empathy, and a deep knowledge of our products and service offerings.

• Manage inbound calls in a timely manner

• Identify customers' needs, clarify information and provide solutions

• General Customer Service Duties as required for each customer interaction

• Identify and escalate priority issues to appropriate departments

• Follow up on customer interactions when necessary

• Document all call information according to standard operating procedure

• Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller

• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines.

• Any other duties as assigned

• High school diploma or general education degree (GED)

• One to Two years of Import, Export, Operations or Logistics experience and/or training

• Excellent soft skills

• Previous Call center Experience