Internal Operations Coordinator Jobs in Rochester, NY

Part-time | Field-Based

Position Highlights

• Part-time, flexible schedule

• Field-based position providing in-home patient care and education

• Opportunity to make a direct impact on patient outcomes

• Mission-driven healthcare organization improving patient outcomes through innovative DME solutions

Role Summary

This is a part-time, field-based role offering $125 per completed delivery (including device delivery, trial, and patient education), providing an opportunity to earn based on performance. The Advanced Lympha Press Therapy Coordinator performs in-home device deliveries, trials, and patient education within a designated geographic territory. Focusing on building strong patient relationships, this role ensures a positive customer experience while utilizing company communication and documentation technology professionally and efficiently. The Coordinator works closely with internal teams to support patient access, proper device use, and overall satisfaction.

Key Responsibilities

• Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences

• Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices

• Ensure patients are properly sized for correct device fit and comfort

• Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions

• Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs

• Manage and respond professionally to patient questions and concerns regarding devices or required documentation

• Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education

• Collaborate with internal operations teams on order completion and documentation

• Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible

• Utilize company translation resources or partners to eliminate language barriers when applicable

• Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements

• Travel extensively within assigned territory to service patients and conduct in-home visits

• Work professionally and collaboratively with other company employees, managers, and departments

• Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements

Requirements

• High School Diploma or GED required; minimum six (6) months of related healthcare experience; professional certification or license preferred but not required

• Previous medical device industry experience a plus

• Strong written and verbal communication skills

• Effective organizational, time management, and multitasking abilities

• Knowledge of technology including scheduling, travel, and documentation applications

• Self-motivated, self-disciplined, and able to work independently while meeting role expectations

• Flexibility to travel to patient homes or healthcare settings for appointments

• Ability to quickly learn and effectively use company-specific software and handheld technology tools

Physical Demands

• Ability to lift and carry up to 60 pounds

• Ability to sit, stand, bend, kneel, and reach as required for patient care

• Ability to read printed materials and computer screens

• Hearing and speech required to communicate in person and over the phone

• Manual dexterity to perform job functions and stamina to frequently sit for extended periods

Supervisory Functions

• This position has no supervisory responsibilities

About Lympha Press

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.

Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.

Apply Today

If you are a motivated, patient-focused professional who enjoys educating and supporting patients in their homes while ensuring proper use of medical devices, we encourage you to apply and join our Advanced Therapy team in this flexible, part-time, field-based role.