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Intern Call Center Representative Jobs (NOW HIRING)

Fyzical

Call Center Representative

North Andover, MA

$16.25 - $20.25/hr

Call Center Representative New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills. Experience: Provide quality customer ...

Sralab

Call Center Representative

Chicago, IL

$16.60 - $27.45/hr

Summary The Call Center Representative will serve as the first point of contact for patients scheduling outpatient therapy and physician appointments. During the scheduling phone calls, the ...

Sparkbit 360

Call Center Representative

Cincinnati, OH

$15.25 - $19.25/hr

About the job Call Center Representative At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service ...

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How much do intern call center representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for intern call center representative in the United States is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Intern Call Center Representative, and why are they important?

To thrive as an Intern Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is typically expected. Active listening, patience, and a customer-focused attitude are essential soft skills that set top performers apart. These competencies are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive company image.

What can an Intern Call Center Representative expect in terms of training and mentorship during their internship?

Intern Call Center Representatives typically receive structured training that covers company policies, customer service best practices, and software tools used for handling calls. Most call centers pair interns with experienced agents or supervisors who provide on-the-job guidance, feedback, and support. This mentorship helps interns develop communication skills, learn effective problem-solving techniques, and gradually take on more complex customer inquiries. Regular check-ins and performance reviews are common, ensuring interns are supported as they build confidence and competence in the role.

What does an Intern Call Center Representative do?

An Intern Call Center Representative supports the operations of a call center by assisting customers over the phone, answering questions, and resolving basic issues. They are typically responsible for handling inquiries, providing information about products or services, and escalating more complex issues to senior staff. Interns in this role learn effective communication skills, customer service best practices, and gain hands-on experience in a fast-paced environment. This position often serves as an entry point for those interested in a career in customer service or related fields.
What cities are hiring for Intern Call Center Representative jobs? Cities with the most Intern Call Center Representative job openings:
What are the most commonly searched types of Call Center Representative jobs? The most popular types of Call Center Representative jobs are:
What states have the most Intern Call Center Representative jobs? States with the most job openings for Intern Call Center Representative jobs include:
Intern Call Center Representative jobs near you
Call Center Representative

Call Center Representative

BrightKey, Inc

Annapolis Junction, MD • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

BrightKey rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

111th of 424 rated business services

Job description

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.
​
Schedule, Benefits, & Compensation:
  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday – Friday, First Shift (8:00am - 5:00pm)
  • Location: Annapolis Junction, MD (onsite)
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays

What BrightKey Offers:
  • Gain experience in a great organization with a 30+ year history of providing industry leading business services!
  • Opportunity for professional growth.  We provide a clear career path into leadership and management roles.
  • Consistent and stable work schedule.
  • A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.
  • A supporting team with years of experience serving our customers that can support you in your professional growth.

Ideal Experience to Have:
  • Experience in a professional call center environment
  • Excellent customer service skills
  • Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
  • Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:
  • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
  • Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
  • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
  • Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
  • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
  • Proactively identify opportunities to enhance the member experience and share feedback with the team.
  • Ensure compliance with organizational policies, privacy standards, and service level agreements.
  • Document all customer interactions and update records accurately in the database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate team members or departments.

Qualifications for the Call Center Representative Position:
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Prior experience as a professional Call Center Representative, two or more years preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.​

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

CSP-050526
Call Center Representative
Customer Service
Call Center​