Intelligence Operator Jobs (NOW HIRING)

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our team of industry subject matter experts.

The Intelligence Analyst, assigned to a specific client, will monitor open-source intelligence (OSINT) software and various OSINT sources to proactively identify risks to company's facilities, traveling employees, and vehicle fleets. The Analyst plays a pivotal role in enhancing the client's overall security measures by conducting research, proactively identifying threats, contributing to the development of robust risk management procedures, and assisting with incident management. This role is encouraged to recommend and work towards continuous improvement and proactive measures to uphold the client's commitment to safety.

• Represent Pinkertons core values of integrity, vigilance, and excellence.
• Monitor open-source intelligence (OSINT) software and a variety of OSINT sources to proactively identify risks to company facilities, traveling employees, and a fleet of company vehicles.
• Conduct research and analysis of identified risks and transmit alerts to key stakeholders.
• Assist Security Dispatchers with day-to-day security operations tasks, as needed.
• Receive real-time alerts and quickly triage disruptions to determine their validity and relevance to the client.
• Collect, evaluate, and disseminate intelligence to key stakeholders in support of action plans based on credibility and likelihood.
• Effectively and calmly manage communications from various sources with team members and management, providing clear and relevant event details.
• Thoroughly document disruptive events that affect the safety and security of fleet vehicles with correct grammar and spelling within incident management tools for situational awareness and escalation, if necessary.
• Work collaboratively in a dynamic team environment and cross-functionally with fleet operations.
• Contribute to procedures and processes to standardize and enhance risk management.
• Provide emergency and non-emergency security system monitoring, event dispatch, emergency notification services and send alerts through mass-communication system.
• Process and maintain a variety of standard operating procedures, emergency plans, documents, logs, and reports.
• Make recommendations to enhance controls and processes based on analysis findings.
• Follow standard operating procedures (SOPs) and playbooks for threat analysis and provide feedback for future improvements.
• All other duties, as assigned.

Bachelor's degree in a related field and/or three to five years of experience in a Global Security Operations Center (GSOC) or similar role, such as national security or criminal intelligence analysis. Prior completion of threat research, identification, and trends as well as OSINT tools/platforms proficiency.

• Able to conduct thorough and in-depth threat research and analysis.
• Familiarity with OSINT techniques for collecting, analyzing, and validating data from open sources, including search engine queries, social media monitoring, website analysis, and public records.
• Understanding of incident response procedures, including incident identification, triage, escalation, and recovery.
• Able to quickly adapt and excel in a dynamic and fast-paced environment with substantial levels of ambiguity.
• Ethical mindset and respect for data/user privacy and confidentiality.
• Able to work collaboratively with other SOC team members, management, and cross-functional teams.
• Continuous learner and adaptable to the evolving autonomous vehicle landscape.
• Composed under pressure during security incidents and emergencies.
• Resilient and self-motived mindset.
• Effective written and verbal communication skills.
• Able to analyze complex situations and recommend solutions.
• Attentive to detail and accuracy.
• Able to multi-task and organize workload for effective implementation.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.