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Intake Worker Jobs in Utah (NOW HIRING)

Salvation Army

Case Worker

Salt Lake City, UT · On-site

$17.50/hr

Complete intake procedures, assessments for services, and connect with other programs at The ... Working alongside the Social Services team to assist clients through various case management needs.

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How much do intake worker jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for intake worker in Utah is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $24.52 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

What are popular job titles related to Intake Worker jobs in Utah? For Intake Worker jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Intake Worker jobs in Utah look for? The top searched job categories for Intake Worker jobs in Utah are:
What are popular job titles related to Intake Worker jobs in UT? For Intake Worker jobs in UT, the most frequently searched job titles are:
Intake Worker jobs near you
Infographic showing various Intake Worker job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,388 per year, or $20.9 per hour.

Case Worker

The Salvation Army Intermountain Div

Salt Lake City, UT

$17.50/hr

Full-time

Posted 22 days ago

Job description

Job Title: Case Worker

FLSA Status: Full Time - non-exempt
Reports to: Corps Officer

Schedule: 40W M-F 8:00AM – 4:30PM
Supervises: n/a

Rate of Pay: $17.50

Closing Date: 07/23/2026

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

  • Health, vision, dental, life as well as voluntary life and disability insurance
  • Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
  • Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
  • One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
  • Pension Plan (after one year of continuous service)
  • Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary

As a Case Worker for Social Service Programs, you will be expected to answer the phone, make appointments, take applications, conduct client interviews, and ensure accurate records are maintained for all aspects of the Social Service Programs. Complete intake procedures, assessments for services, and connect with other programs at The Salvation Army. Promote The Salvation Army’s other programs such as, but not limited to Food Pantry, Case Management, Utility Assistance, Meal Program, and Corps Ministry Programs. Working alongside the Social Services team to assist clients through various case management needs. This includes and is not limited to utility assistance, assistance referrals to other organizations, and emergency assistance inquiries.

Duties and Responsibilities

  • Ability to communicate effectively with staff, interns, volunteers, clients and other agency providers about the Social Service programs and requirements.
  • Ability to set priorities and organize case load.
  • Ability to communicate both in person, over phone, or e-mail about programs and assistances.
  • Ability to be fluent in every aspect of the day-to-day administrative duties, for example: phones, copy machine, computer, e-mail, web-based database systems, and fax machine knowledge.
  • Work with Social Service team to suggest and implement strategies that will maximize the program effectiveness.
  • Knowledge of Utility Programs and Social Service programs within the state of Utah (will be trained)
  • Time Management skills.
  • Must respect cultural, social, and racial differences.
  • Effective stress coping skills, and patience with clients to conduct interviews.

Education/Experience, Skills, Qualities, Requirements

  • Associate degree or higher in social work or related field preferred.
  • Experience in Social Services.
  • Strong communication and people skills.
  • Ability to work in a team environment.
  • Strong understanding of the social services and resources available in Salt Lake City

Requirements

  • Driving

If the position requires driving:

  • The employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver’s license
  • An MVR will be processed every year in accordance with The Salvation Army’s policies
  • Background Check
    • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies
  • Physical
    • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information
    • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.