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Intake Worker Jobs in Tennessee (NOW HIRING)

UHS

Intake Assessor- ( PRN) -Weekends

Memphis, TN · On-site

$33K - $38K/yr

  • PTO

... intake process, determines appropriate level of care, facilitates the admission process and ... Our staff tell us that our team is their number one reason for working at Lakeside and we offer ...

CopilotIQ

Intake Nurse

Nashville, TN · Remote

What is the Intake Nurse role? This position is for an Intake Nurse to be a part of providing ... Comfortable working on a computer; experience navigating through multiple computer applications ...

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Intake Worker information

See Tennessee salary details

$12

$20

$32

How much do intake worker jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for intake worker in Tennessee is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.42 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

How to become an intake worker?

To become an intake worker, typically a high school diploma or equivalent is required, and some positions may prefer or require post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organization, and assessment abilities, and some roles may require certification or training in areas like CPR or confidentiality protocols.

What are popular job titles related to Intake Worker jobs in Tennessee?

For Intake Worker jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Intake Worker jobs in Tennessee look for?

The top searched job categories for Intake Worker jobs in Tennessee are:

What are popular job titles related to Intake Worker jobs in TN?

For Intake Worker jobs in TN, the most frequently searched job titles are:

Intake Worker jobs near you
Infographic showing various Intake Worker job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $43,257 per year, or $20.8 per hour.

Intake Specialist Bilingual (Spanish-English)

Garza Law Firm, PLLC

Knoxville, TN • On-site

$17 - $22.75/hr

Full-time

Re-posted 19 days ago

Job description

Description

The Garza Law Firm's Intake Specialist position is an entry level intake position that is the primary initial contact for all current and potential future clients of the law firm. This position obtains and reviews necessary information of new potential client inquiries to see if their case fits the firm's focus. The position requires empathy, respect, and confidentiality when speaking to anyone that calls or visits the firm. This position schedules appointments and makes outgoing calls to perspective clients via phone, email, and text and regularly follows up on all leads the firm has received. The position interacts with all personnel and divisions of the firm. Spanish language proficiency is required to effectively communicate with and support a diverse client base. Those in this position do not have the authority to practice law, give legal advice, or set strategy for clients. This position does not supervise any employees.

Requirements

Responsibilities

  • Evaluate potential client inquiries via phone, or in person.
  • Communicate effectively with both English- and Spanish-speaking prospective clients to ensure accurate information gathering and a positive client experience.
  • Set appointments for potential clients that meet the law firm's criteria.
  • Make outgoing calls for potential clients that reach out to the firm.
  • Route calls for current clients, vendors, and others that call the firm.
  • Sit at the front desk and answer phones, greet visitors, welcome, direct and announce visitors to the appropriate people.
  • Be available to open and close the office.
  • Be available to participate in a monthly rotation of work schedule. The first shift begins at 7:30 am and last shift starts at 10:30 am (Office Hours: 7:30 AM-7:30 PM).
  • Follow up with potential clients after their appointments.
  • Follow up with potential clients after their consultation.
  • Respect all clients with dignity and confidentiality.
  • Confirm future appointments.
  • Create appointment folders for future appointments.
  • Strive to provide essential wows to potential and current clients as well as co-workers.
  • Know and apply communication tips based on Print and Kolbe A results and the Print and Kolbe A results of co-workers.
  • Be available to participate in any potential (infrequent) travel, overnight stay, and training.


Work Experience

  • Required: Bilingual in English and Spanish (spoken and written).
  • Preferred: Experience in a contact center and/or customer service setting or reception position

Education / Certifications / Other Qualifications / Success Traits

Required

  • High School Diploma
  • Ability to communicate fluently in both English and Spanish.

Successful Traits include, but are not limited to:

  • Confidentiality of client information and cases.
  • Punctuality and the ability to demonstrate schedule adherence.
  • Willing and able to work in a high call volume work environment for long periods of time.
  • Familiarity and experience with Microsoft 365 products.
  • Ability to type while talking with clients to capture the important information required to effectively summarize details.
  • Effective written and verbal communication appropriate for a professional work setting.
  • Ability to show empathy with situational awareness regardless of the nature of their call or visit. Favors curiosity over judgement.


Apply