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Intake Worker Jobs in Tennessee (NOW HIRING)

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... workers. * Professional Development : Participate in occasional travel, overnight stays, and ...

Garza Law Firm PLLC

Intake Specialist

Johnson City, TN · On-site

$17 - $22.75/hr

... workers. * Professional Development : Participate in occasional travel, overnight stays, and ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Montgomerytn

Animal Intake Associate

Clarksville, TN · On-site

$16.53/hr

This position is responsible for intake coordination of stray and owner surrendered animals of ... Establish and maintain effective working relationships with those contacted in the course of work.

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

... workers. * Professional Development : Participate in occasional travel, overnight stays, and ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

... workers. * Professional Development : Participate in occasional travel, overnight stays, and ... Minimum of 1-2 years of direct experience providing intake services in a legal firm, including ...

VieMed

Intake Specialist I

Jackson, TN

$16.75 - $22.50/hr

Interacts professionally with physicians, patients, patient's family, and co-workers. * Schedules ... Reports all concerns or issues directly to Intake Manager or Intake Supervisor * Other ...

Aldridge Pite

Intake Processor

Chattanooga, TN · On-site

$16.25 - $21.50/hr

Purpose Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position ... working at a fast pace and capable of multi-tasking. • Excellent problem solving and ...

Aldridge Pite LLP

Intake Processor

Chattanooga, TN · On-site

$16.25 - $21.50/hr

Purpose Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position ... Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

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All JobsIntake Worker JobsIntake Worker Jobs in Tennessee

Intake Worker information

See Tennessee salary details

$12

$20

$32

How much do intake worker jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for intake worker in Tennessee is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.42 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

How to become an intake worker?

To become an intake worker, typically a high school diploma or equivalent is required, and some positions may prefer or require post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organization, and assessment abilities, and some roles may require certification or training in areas like CPR or confidentiality protocols.

What are popular job titles related to Intake Worker jobs in Tennessee?

For Intake Worker jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Intake Worker jobs in Tennessee look for?

The top searched job categories for Intake Worker jobs in Tennessee are:

What are popular job titles related to Intake Worker jobs in TN?

For Intake Worker jobs in TN, the most frequently searched job titles are:

Intake Worker jobs near you
Infographic showing various Intake Worker job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $43,257 per year, or $20.8 per hour.

Intake Specialist

Garza Law Firm, PLLC

Johnson City, TN • On-site

$17.50 - $23.25/hr

Full-time

Re-posted 29 days ago

Job description

Description

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the primary initial contact for all potential clients of the law firm. This position obtains and reviews necessary information on new potential client inquiries to see if their case fits the firm's practice areas. The position requires empathy, respect, critical thinking, and confidentiality when speaking to anyone who calls or visits the firm. This position schedules appointments, engages firm attorneys to review cases, and makes outgoing calls to prospective clients via phone, email, and text, while regularly following up on all leads the firm has received. The position interacts with all personnel and divisions of the firm. This position does not supervise any employees.

Those in this position do not have the authority to practice law, give legal advice or set strategies for clients.

Requirements

Responsibilities

  • Client Engagement: Deliver a personable, efficient service experience that emphasizes a 'relationship-first' brand, ensuring client information is thoroughly reviewed by the legal team to confirm representation eligibility.
  • Inquiry Evaluation: Assess client inquiries via phone or in-person using strong critical thinking to analyze details, identify key issues, and take appropriate actions based on attorney guidance and firm policies.
  • Appointment Scheduling: Schedule appointments for potential clients meeting the firm's criteria and confirm future appointments.
  • Attorney Coordination: Proactively contact firm attorneys to review critical details needed to confirm client representation and transfer clients to attorneys for case reviews as needed.
  • Communication Management: Make outgoing calls to potential clients, route calls for current clients and vendors, and answer phones at the front desk while greeting and directing visitors as needed.
  • Office Operations: Provide phone and receptionist coverage during business hours (7:30 AM-7:30 PM weekdays, 9 AM-6 PM weekends), follow office opening/closing procedures, and accommodate flexible shifts with weekend differential pay.
  • Client Follow-Up: Follow up with potential clients post-appointment to minimize lost leads and create appointment folders for future visits.
  • Client Respect: Treat all clients with dignity and confidentiality while striving to provide exceptional service to clients and co-workers.
  • Team Collaboration: Apply communication strategies based on Print and Kolbe A scores to enhance interactions with co-workers.
  • Professional Development: Participate in occasional travel, overnight stays, and training as required.

Work Experience

Required:

  • Proficient typing skills with a minimum speed of 50+ words per minute, ensuring accuracy and efficiency in legal documentation and client communications.
  • Familiarity and experience with Microsoft 365 products.

Preferred:

  • Experience in a contact center and/or customer service setting or reception position.
  • Minimum of 1-2 years of direct experience providing intake services in a legal firm, including initial client consultations, case assessment, and coordination of legal documentation.

Education / Certifications / Other Qualifications / Success Traits

Required:

  • High School Diploma
  • Engaging, personable, and efficient phone communication skills.
  • Confidentiality of client information and cases.
  • Punctuality and the ability to demonstrate schedule adherence.
  • Willing and able to work in a high call volume work environment for long periods of time during a typical work schedule.
  • Ability to type and talk with clients in tandem, while capturing important information required to effectively summarize details.
  • Effective written and verbal communication appropriate for a professional work setting.
  • Ability to show empathy with situational awareness regardless of the nature of their call or visit. Favors curiosity over judgement.

Preferred:

  • Special consideration will be given to Fluent Spanish Speakers

Apply