Intake Manager Jobs in Reston, VA (NOW HIRING)

The Intake and Supportive Measures Specialist supports George Mason University's compliance with various federal and state laws and regulations related to non-discrimination and harassment, including Title IX of the Education Amendments of 1972 and Titles VI and VII of the Civil Rights Act of 1964. This position is responsible for outreach and providing intake (called "Information Sessions") meetings with a variety of stakeholders, including George Mason undergraduate and graduate students, faculty, administrators, and staff members, ensuring these individuals receive important resources, supportive measures, and information on resolution options within the Office of Access, Compliance, and Community ("OACC") and other university partners. This position interacts regularly with other members of the OACC staff to conduct outreach, provide information sessions, and coordinate supportive measures (such as academic support, no contact orders, work schedule changes, class schedule changes, etc.). The role also provides support in case management by leveraging OACC's case management software, Guardian.

Additionally, the role supports the Deputy Coordinator for Case Management and Pregnancy and Parenting with Title IX pregnancy and parenting adjustments, especially at the beginning of academic semesters when requests for adjustments increase. Other duties as assigned that support the broader mission of OACC, including, but not limited to, compliance training event coordination and execution or liaising with office management, may also be assigned to the Intake and Supportive Measure Specialist.

Responsibilities:

• Outreach and Intake
  • Conduct outreach to a variety of stakeholders (often via email) on behalf of OACC upon proper notice of possible Prohibited Conduct (Title IX) and/or Prohibited Discrimination (Titles VI and VII);
  • Hold intake (Information Session) meetings in person and virtually, with students, faculty, and staff, reviewing campus and community-based resources, the availability of supportive measures, and resolution options;
  • Follow-up with parties after outreach and/or Information Session;
  • Refer individuals to other responsive offices such as Human Resources/Employee Relations, the Office of Student Conduct, Student Support and Advocacy, etc., when appropriate; and
  • Document and memorialize notes from Information Sessions and ensure accurate case notes and files are kept and maintained.
• Supportive Measures
  • Enact supportive measures, with consultation of members of OACC, when appropriate, including Academic Support, No Contact Orders, and schedule changes;
  • Coordinate with faculty and staff related to providing academic support supportive measures for students; and
  • Maintain records of supportive measures issued, including issuing No Contact Orders.
• Record Management
  • Maintain accurate records within OACC's case management software, including adding case notes and reviewing case files for completeness;
  • Conduct routine reviews of open case files to ensure OACC has followed-up with parties and completed work within individual cases prior to case closure;
  • Provide support to OACC staff when requests from campus partners are received for information about case histories; and
  • Conduct yearly review of case files for record retention reviews that align with Record Retention Schedules.
• Pregnancy and Parenting Support
  • Assist the Deputy Coordinator for Case Management and Pregnancy and Parenting with conducting pregnancy and parenting Information Sessions; and
  • Provide academic adjustments to pregnant and parenting students as directed.
• Complete other duties as assigned to support OACC

Required Qualifications:

• Bachelor's degree in counseling, social work, education, psychology, or related field; or an equivalent combination of education and experience illustrating aptitude for working with various populations;
• Familiarity and/or working knowledge of civil rights laws and regulations such as Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, and the Virginia Human Rights Act;
• Demonstrated experience in an environment that sees regular interaction with individuals who have experienced trauma;
• Demonstrated analytical and problem-solving skills/experience, including diagnosing issues against a set of standards;
• Experience using software, such as case management software, to keep accurate and up-to-date records;
• Demonstrated ability to maintain confidentiality, exercise discretion, handle sensitive information, and adhering to privacy standards;
• Strong organizational skills to effectively manage competing priorities and deadlines;
• Excellent written and verbal communication skills; and
• Demonstrated ability to identify and engage with appropriate campus partners for referral or service needs.

Preferred Qualifications:

• Master's degree in counseling, social work, education, psychology, or related field; or an equivalent combination of education and experience illustrating aptitude for working with various populations, including underserved and marginalized communities;
• Training or certification in trauma-informed techniques;
• Specific knowledge and experience interpreting and applying principles of civil rights laws and regulations; and
• Experience working in higher education and/or a school environment.

Instructions to Applicants:

For full consideration, applicants must apply for the Intake and Supportive Measures Specialist at . Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date: February 23, 2026

For Full Consideration, Apply by: March 16, 2026

Open Until Filled: Yes

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer