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Intake Manager Jobs in Baltimore, MD (NOW HIRING)

State of Maryland

PARALEGAL SERIES

Baltimore, MD · On-site

$22.63 - $24.02/hr

Duties & Responsibilities Case Coordination & Intake Management * Evaluate, process, and track incoming referrals and inquiries to establish client eligibility under Juvenile Restoration Act and ...

Collins + Co.

Project Manager

Baltimore, MD · On-site

$70 - $90/hr

Act as the central point of intake for all client work, ensuring proper planning before execution Workflow + Process Management * Structure and manage all projects within Asana (or equivalent ...

H GREGORY 1 INC

INVENTORY MANAGER

Dundalk, MD · On-site

$60K/yr

... intake through frontline readiness. This is a hands-on operational role requiring strong communication, organization, and the ability to manage both physical inventory and digital platforms ...

Excel Center

Skills Training Manager

Baltimore, MD · On-site

$70 - $88/hr

Skills Training Manager Regular Full Time OM-B Redwood, Baltimore, MD, US Salary Range: $70,493.00 ... Supervise and develop a team of Intake Specialists, Career Navigators, Skills Instructors, and ...

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Intake Manager information

See Baltimore, MD salary details

$35.3K

$66.5K

$108.8K

How much do intake manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for intake manager in Baltimore, MD is $66,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

More about Intake Manager jobs

What are the most commonly searched types of Intake jobs in Baltimore, MD?

The most popular types of Intake jobs in Baltimore, MD are:

What are popular job titles related to Intake Manager jobs in Baltimore, MD?

For Intake Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Intake Manager jobs in Baltimore, MD look for?

The top searched job categories for Intake Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Intake Manager jobs?

Cities near Baltimore, MD with the most Intake Manager job openings:

Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $66,518 per year, or $32 per hour.

HVAC Service and Intake Client Specialist

Elysian Energy

Laurel, MD • On-site

$25/hr

Full-time

Retirement, PTO

Re-posted 14 days ago

Job description

We're looking for a friendly, organized, and detail-oriented HVAC Service and Intake Admin Specialist to be the hub of our service operations. In this role, you'll handle incoming customer calls, schedule service appointments, and coordinate technicians' daily routes to keep everything running smoothly. You're often the first voice our customers hear-so professionalism, empathy, and clear communication are key.
Key Responsibilities
  • Answer incoming calls, emails, and texts from customers in a courteous and professional manner
  • Serve as first point of contact to triage incoming calls to the correct department
  • Schedule, confirm, and adjust HVAC service appointments based on technician availability and customer needs
  • Dispatch technicians and optimize daily schedules and routes
  • Accurately enter and update customer information, job details, and notes in the CRM/dispatch system
  • Communicate service updates, delays, or changes to customers and technicians
  • Handle customer questions, concerns, and basic troubleshooting with patience and care
  • Coordinate with service managers and technicians to ensure timely job completion
  • Process service requests, maintenance agreements, and follow-up calls as needed
  • Maintain a high level of customer satisfaction and professionalism at all times
  • Coordinate with field staff to order supplies and receive deliveries

Requirements
  • High school diploma or equivalent (additional education a plus)
  • Previous experience in customer service, scheduling, dispatching, or HVAC/plumbing/electrical ind/energy efficiency industries preferred
  • Strong phone etiquette and communication skills
  • Excellent organizational and multitasking abilities
  • Comfortable using scheduling software, CRM systems, and basic office tools
  • Ability to remain calm and efficient in a fast-paced environment
  • Problem-solving mindset and attention to detail

Preferred Experience
  • HVAC or home services industry experience
  • Dispatch or call center background
  • Familiarity with ServiceTitan, Housecall Pro, or Salesforce

Benefits
  • $25/hour commensurate with experience
  • Office environment (3 days per week) with occasional community outreach.
  • 401(k) after your first year with matching up to 3%
  • 15 PTO days starting
  • 11 paid holidays
  • Paid volunteer days
  • Paid fun days
  • Parental leave
  • $2,000 annual continuing education stipend

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