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Intake Associate Jobs in Baltimore, MD (NOW HIRING)

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Intake Client Associate

Annapolis, MD · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of ...

Tuerk House

INTAKE SPECIALIST

Baltimore, MD · On-site

$19 - $21/hr

Intake Specialist / Certified Medical Assistant REPORTS TO: IBH Supervisor FLSA : Non-Exempt About ... Associates of Arts (AA) degree (Preferred). * High school graduate or equivalent (Required)

Baltimore City Community College

Intake Specialist

MD · On-site

$23/hr

Description/Job Summary The Intake Specialist plays a critical role in facilitating the enrollment ... Associate's degree * Two (2) years of experience in the following: * Customer Service * Student ...

Tuerk House

INTAKE SPECIALIST

Baltimore, MD · On-site

$17.75 - $23.50/hr

The Intake Specialist is responsible for providing administrative support in order to ensure that ... Associates of Arts (AA) degree (Preferred). * High school graduate or equivalent (Required)

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All JobsIntake Associate JobsIntake Associate Jobs in Baltimore, MD

Intake Associate information

See Baltimore, MD salary details

$13

$25

$39

How much do intake associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for intake associate in Baltimore, MD is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $32.02 per hour, depending on experience, location, and employer.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What are the most commonly searched types of Intake jobs in Baltimore, MD?

The most popular types of Intake jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Intake Associate jobs?

Cities near Baltimore, MD with the most Intake Associate job openings:

Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,908 per year, or $25.9 per hour.

Intake Specialist (Part-Time) (11778)

Baltimore, MD • On-site

Baltimore Crisis Response, INC
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Baltimore Crisis Response, INCexternal

$19 - $22/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Intake Specialist 
Baltimore, MD
$19 to $22 per hour
Part-Time | 10AM-6PM | Every other Weekend 

Help Clients Begin Their Path to Recovery.
Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a detail-oriented and compassionate Intake & Admissions Specialist to support the referral, intake, and admissions process for our Crisis Residential Unit (CRU) and Detox services. In this key role, you will serve as the primary point of contact for referrals, conduct intake screenings, coordinate with internal teams to ensure safe and appropriate placements, and maintain accurate documentation, all while demonstrating professionalism, empathy, and confidentiality.

What You’ll Do

  • Oversee and manage the referral process for CRU and Detox units during assigned shift
  • Receive, track, and respond to referrals from hospitals, community providers, and internal programs
  • Conduct intake screenings via phone with potential clients, referral sources, and care partners
  • Review referrals against program criteria and identify need for nurse or clinical review
  • Escalate cases appropriately based on medical, psychiatric, or safety concerns
  • Communicate admission decisions and updates to referral sources in a timely and professional manner
  • Complete registration and intake documentation in Credible
  • Accurately document all outreach attempts, communications, and admission outcomes
  • Verify insurance information as required for intake processing
  • Serve as a liaison between internal teams and external partners to support coordination of care
  • Support residential staff by facilitating timely and organized admissions to both CRU and Detox units
  • Participate in shift handoffs and communicate outstanding referrals or pending items
  • Adhere to all organizational policies, procedures, and professional standards
  • Maintain confidentiality and demonstrate respectful, empathetic communication at all times
  • Perform additional administrative or intake-related duties as assigned by the Admissions Manager, within the defined scope of the role

Qualifications

Education: High School Diploma: associate or bachelor’s degree preferred 

Experience:  Minimum of 2 years working within behavioral health, healthcare, or public health systems preferred.     

Why Join CarePoint Response 

Make a direct impact in clients’ recovery journey.
Medical, Dental, and Vision Insurance.
403(b) Retirement Plan.
Generous PTO – Vacation, Sick, Personal, and Holidays.
Tuition Reimbursement & Professional Development Support.
Be part of an innovative, mission-driven team transforming behavioral health care.

Apply