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Intake Associate Jobs in Baltimore, MD (NOW HIRING)

Sheppard Pratt

Associate IT Project Manager

Towson, MD · On-site

$32.69 - $52.20/hr

Support project intake and governance processes * Escalate unresolved issues, risks, or roadblocks ... Associate's degree in Information Technology, Healthcare Administration, Project Management, or ...

Sheppard-Pratt-

Associate IT Project Manager

Towson, MD · On-site

$67K - $108K/yr

Support project intake and governance processes * Escalate unresolved issues, risks, or roadblocks ... Associate's degree in Information Technology, Healthcare Administration, Project Management, or ...

JC Law

Be Seen First

Associate Attorney

Linthicum Heights, MD · On-site

$70K - $115K/yr

Associate Attorney - Domestic/Civil Litigation Linthicum Heights, MD (7 miles from Baltimore) JC ... Winning new clients via our intake sales funnel for at least 5 hours per week * Managing your ...

Erickson

Dining Associate

Silver Spring, MD · On-site

$18/hr

Riderwood Village by Erickson Senior Living Join our team as a Dining Associate in our Continuing ... Ensure all residents receive adequate nutritional intake * Answer phones professionally and ...

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Intake Associate information

See Baltimore, MD salary details

$13

$25

$39

How much do intake associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for intake associate in Baltimore, MD is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $32.02 per hour, depending on experience, location, and employer.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What are the most commonly searched types of Intake jobs in Baltimore, MD?

The most popular types of Intake jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Intake Associate jobs?

Cities near Baltimore, MD with the most Intake Associate job openings:

Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,908 per year, or $25.9 per hour.

Associate IT Project Manager

Towson, MD • On-site

Sheppard Pratt
Offices of Mental Health Practitioners • 5 - 10K employees
Learn more about Sheppard Prattexternal

$32.69 - $52.20/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Sheppard Pratt rating

6.2

Company rating: 6.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

Job description

Shift: Monday - Friday, Day Shift Job Location Type: In Person
The Associate IT Project Manager supports the planning, coordination, and execution of technology initiatives across the organization. This role assists project managers and technology leaders with project tracking, meeting coordination, status reporting, documentation, risk tracking, and stakeholder communication. The Associate IT Project Manager is expected to be highly organized, proactive, and eager to learn while helping ensure projects remain on schedule and action items are completed.
What to expect.
  • Assist with planning, organizing, and tracking technology projects
  • Schedule meetings, prepare agendas, document meeting notes, and distribute action items
  • Follow up with team members and stakeholders to ensure assigned tasks are completed
  • Maintain project plans, project documentation, issue logs, risk logs, and status reports
  • Monitor project milestones and notify project leaders when deadlines may be at risk
  • Coordinate communication between IT teams, business departments, vendors, and project stakeholders
  • Assist with testing coordination, training activities, and implementation planning
  • Prepare project dashboards, reports, and presentations for leadership review
  • Support project intake and governance processes
  • Escalate unresolved issues, risks, or roadblocks to project leadership
  • Identify opportunities to improve project organization, communication, and efficiency
  • Take ownership of assigned project tasks and follow them through to completion
  • Support multiple projects simultaneously while maintaining attention to detail

What you'll get from us.
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
  • A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
  • Comprehensive medical, dental and vision benefits for benefit eligible positions
  • 403b retirement match
  • Generous paid-time-off for benefit eligible positions
  • Complimentary Employee Assistance Program (EAP)
  • Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience. The pay range for this position is between $67,999.78 to $108,576.83.
What we need from you.
  • Associate's degree in Information Technology, Healthcare Administration, Project Management, or related field required. Bachelor's degree in fields listed above preferred. In lieu of education, two years of professional experience will be accepted.
  • Years and Type of Experience Preferred: Internship, project coordination, administrative, operational, healthcare, or technology experience is preferred.
  • Skills Required:
    • Exposure to project management principles or tools
    • Strong organizational, planning, and communication skills
    • Experience with project management tools such as Microsoft Project, Jira, Smartsheet, or similar platforms
    • Demonstrated ability to manage multiple projects simultaneously
    • Strong problem-solving and stakeholder management skills
    • Knowledge of project management methodologies and practices

#LI-BF1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Sheppard Pratt employees say

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About Sheppard Pratt

Sourced by ZipRecruiter

Sheppard Pratt is the nation's largest private, nonprofit provider of mental health, substance use, special education, developmental disability, and social services. We serve over 70,000 people every year and have over 160 programs in 16 counties throughout the State of Maryland. Our mission is to improve the quality of life of individuals and families by compassionately serving their mental health, addiction, special education, and community support needs. U.S. News & World Report has ranked Sheppard Pratt as one of the top psychiatric hospitals in the nation for the past thirty years. ! Sheppard Pratt is committed to fostering a safe, welcoming, and diverse environment for employees and patients, and recently earned the "LGBTQ Health Care Equality Top Performer" designation from the Human Rights Campaign Foundation. Sheppard Pratt currently has 5,000 employees, and we are always looking to add compassionate and caring members to our team. If you are someone who is interested in behavioral health, psychology, education, nursing, or social work, Sheppard Pratt is the right fit for you."

Industry

Offices of mental health practitioners

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1853

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