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Intake Case Manager Jobs in Worcester, MA (NOW HIRING)

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing ... Triage calls to determine appropriate handling: administrative resolution, case creation, or ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

This position is responsible for managing call intake, triaging requests, creating and routing ... Triage calls to determine appropriate handling: administrative resolution, case creation, or ...

Healogics

Registered Nurse (RN) Full-Time

Palmer, MA · On-site

... intake and discharge processes for the Wound Care Center patients as scheduled. The position may also serve as a Case Manager to a group of assigned Wound Care Center patients, as assigned and ...

Healogics

Registered Nurse (RN) Full-Time

Palmer, MA · On-site

$41.98 - $52.90/hr

... intake and discharge processes for the Wound Care Center patients as scheduled. The position may also serve as a Case Manager to a group of assigned Wound Care Center patients, as assigned and ...

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Showing results 21-40

All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Worcester, MA

Intake Case Manager information

See Worcester, MA salary details

$14

$25

$37

How much do intake case manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for intake case manager in Worcester, MA is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.91 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Worcester, MA?

For Intake Case Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Worcester, MA look for?

The top searched job categories for Intake Case Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Intake Case Manager jobs?

Cities near Worcester, MA with the most Intake Case Manager job openings:

Intake Case Manager jobs near you

Rapid Rehousing & Homeless Prevention Case Manager (SSVF)- Worcester, MA

Veterans Inc.

Worcester, MA • On-site

$20.50 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional, highly motivated, goal-oriented, skilled, and hardworking individual to fill the Rapid Rehousing and Homeless Prevention Case Manager position and become a valued member of Veterans Inc. team!

This case manager position is part of the Supportive Services for Veterans and Families (SSVF) Program. The Rapid Rehousing & Homeless Prevention Case Manager is responsible for delivering supportive services to veterans in the areas of homelessness prevention, rapid rehousing, outreach, and employment counseling/placement services for veterans enrolled in Veterans Inc. programs. This position will also provide case management and outreach services to assist veteran clients and their families enrolled in Veterans Inc Programs.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

  • Performs initial intake and assessments of all veterans for acceptance into Veterans Inc. programs.
  • Develops individualized service plans for homelessness prevention and or rapid rehousing based on veterans input, interests, and needs. Coordinates veterans' participation in the agency programs.
  • Assists veterans with researching and accessing needed services including VA benefits, employment training/placement , educational support, counseling, housing, medical services and other public benefits such as health care services, daily living services, personal financial planning services, transportation, fiduciary and payee services, legal services, child care, housing counseling services, and temporary financial assistance.
  • Tracks and reports case management progress through case notes and conferences with Program Manager and coordinates with all funding sources.
  • Completes record keeping/documentation responsibilities and compiles data for monthly reporting into the agency database.
  • Conducts outreach activities to market Veterans Inc. programs and engage new referral sources.

WHAT YOU MUST HAVE:

  • Bachelor's degree in Human Services, Social Work or other related field required.
  • Minimum of two years' experience in Employment/Training, Vocational Rehabilitation, Counseling, Outreach/and or Services to the Homeless, or related field, is required.
  • Computer proficiency in Microsoft Office Suite.
  • Must be able to pass a CORI and background investigation.
  • Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.
  • Must have a valid driver's license.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2500 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $2000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers1@veteransinc.org.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

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