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Intake Case Manager Jobs in Southwick, MA (NOW HIRING)

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$22/hr

Duties will include intake, case management, daily contact, house meetings, referral, and advocacy. Work to engage client in treatment, refer to programs, and develop/monitor plan to assist in ...

Crisp Recruit

Case Manager

Hartford, CT

$20.25 - $26/hr

Client Intake: Handle phone calls and gather case details for potential new clients, ensuring accurate entry into the system. * Schedule Management: Maintain and coordinate attorney schedules ...

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Intake Case Manager information

See Southwick, MA salary details

$15

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$38

How much do intake case manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for intake case manager in Southwick, MA is $25.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $31.83 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What cities near Southwick, MA are hiring for Intake Case Manager jobs?

Cities near Southwick, MA with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Southwick, MA as of June 2026, with employment types broken down into 2% As Needed, 59% Full Time, 32% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,885 per year, or $25.9 per hour.

Case Manager, PDPR

South Middlesex Opportu

Palmer, MA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Summary: Provide case management services in a 19-bed program serving homeless individuals in early recovery. 10 beds are permanent beds targeted for individuals who are chronically homeless and with a diagnosed substance abuse disorder. Provide Needs Assessment and follow up referrals and supportive services to participants in the program. Duties will include intake, case management, daily contact, house meetings, referral, and advocacy. Work to engage client in treatment, refer to programs, and develop/monitor plan to assist in long term recovery.


Why Work for SMOC?

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

 

Primary Responsibilities:

  • Complete assessment with all clients entering the program as assigned.
  • Develop Individual Service Plan with each participant within 2 days of entry into the program.
  • Maintain daily contact with the all clients in the building. Establish and maintain regular contact.
  • Maintain appropriate files and case notes for each participant.
  • Coordinate program duties with co-case manager to ensure all required functions and duties are completed and that effective communication is maintained.
  • Outreach to community providers to market this program and establish contacts for client referrals. Keep detailed log of all referrals made.
  • Co-facilitate weekly house meetings.
  • Ensure accurate statistical data is maintained and reported monthly. Including but not limited to updated records and case notes within Octopia and reports required by funding sources.
  • Attend MHSA meetings as required.
  • Provide crisis intervention, 24-hour on-call coverage.
  • Provide support and direction to resident house managers.
  • Work as an integrated member of the Western Mass Housing and support services team.
  • Provide transportation to clients, as needed.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
  • Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

 

Knowledge and Skill Requirements:

  • Bachelor’s degree or related experience
  • Previous experience working with homeless or disadvantaged population
  • Knowledge of 12 step recovery program
  • Excellent written and oral communication
  • Must have experience with Word and Excel
  • Valid driver’s license

 

Organizational Relationship: 

  • Directly reports to Program Director.
  • Direct reports to this position are none.

 

Physical Requirement:  


Working Conditions: The program is located in a lodging house. Smoking is not permitted in the building. As part of the responsibilities of this position, the case manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.

 

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.


Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.

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