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Intake Case Manager Jobs in Reno, NV (NOW HIRING)

Donor Network West

Donation Coordinator I

Reno, NV · On-site

$18 - $23.50/hr

... Operations Management, recovery staff, organ clinical staff, logistics staff, and other key ... ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Referral Intake * Approach each case with a "rule in vs ...

Donor Network West

Donation Coordinator I

Reno, NV · On-site

$18 - $23.50/hr

... Operations Management, recovery staff, organ clinical staff, logistics staff, and other key ... ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Referral Intake * Approach each case with a "rule in vs ...

Donor Network West

Donation Coordinator I

Reno, NV

$22.19 - $24.65/hr

... Operations Management, recovery staff, organ clinical staff, logistics staff, and other key ... ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Referral Intake * Approach each case with a "rule in vs ...

Richard Harris Law Firm

Receptionist

Reno, NV · On-site

$15.75 - $20.75/hr

... manage a high-volume, fast-paced front office while supporting multiple departments with ... Maintain accurate visitor and call logs as needed. * Assist with new client intake support ...

Richard Harris Law Firm

Receptionist

Reno, NV · On-site

$15.75 - $20.75/hr

... manage a high-volume, fast-paced front office while supporting multiple departments with ... Maintain accurate visitor and call logs as needed. * Assist with new client intake support ...

Richard Harris Law Firm

Receptionist

Reno, NV · On-site

$15.75 - $20.75/hr

... manage a high-volume, fast-paced front office while supporting multiple departments with ... Maintain accurate visitor and call logs as needed. * Assist with new client intake support ...

WC Health

Medical Assistant/ Front Desk (Full-time)

Reno, NV · On-site

$17.75 - $22.75/hr

... case management, therapy and other mental health services.Voted as one of the top 5000 growing ... Check in and out patients, monitor schedules, and complete intake paperwork and other ...

WC Health

Medical Assistant/ Front Desk (Full-time)

Reno, NV · On-site

$17.75 - $22.75/hr

... case management, therapy and other mental health services. Voted as one of the top 5000 growing ... Check in and out patients, monitor schedules, and complete intake paperwork and other ...

WC Health

Medical Assistant/ Front Desk (Full-time)

Reno, NV · On-site

$17.75 - $22.75/hr

... case management, therapy and other mental health services. Voted as one of the top 5000 growing ... Check in and out patients, monitor schedules, and complete intake paperwork and other ...

Reno-Sparks Indian Colony

Social Worker I

Reno, NV · On-site

$76K - $115K/yr

This position involves case management, ensuring clients receive tailored referrals, counseling ... Identify and administer a service plan for each client based on intake assessment;Provide ...

Parsons Behle & Latimer

Be Seen First

Legal Assistant

Reno, NV · On-site

$28 - $33/hr

... intake and document collection. * Prepare, proofread, and file legal documents. * Manage attorney ... Monitor case deadlines and ensure timely follow-up. * Maintain electronic and physical client files.

Redwood Materials

Staff Recruiter

Mccarran, NV · On-site

$18.25 - $23.50/hr

... case to iterate when the market demands it. This is role is all about going very deep, in one of ... Run a clean, standard, streamlined process from intake through offer, so hiring managers and ...

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All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Reno, NV

Intake Case Manager information

See Reno, NV salary details

$14

$25

$37

How much do intake case manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for intake case manager in Reno, NV is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.91 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Reno, NV?

For Intake Case Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Reno, NV look for?

The top searched job categories for Intake Case Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Intake Case Manager jobs?

Cities near Reno, NV with the most Intake Case Manager job openings:

Intake Case Manager jobs near you

Donation Coordinator I

Donor Network West

Reno, NV • On-site

$18 - $23.50/hr

Full-time

Re-posted 19 days ago

Job description

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.
POSITION SUMMARY
The Donation Coordinator I (DC I) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the DC I is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, and ensuring every opportunity for donation is maximized. This role is vital in fulfilling DNWest's mission to save and heal lives through the selfless generosity of donors and their families.
Operating in a 24/7/365, fast-paced environment, the DC I collaborates with hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion. This position serves as a foundation for required professional growth, leading to the Donation Coordinator II role, where individuals obtain authorization and conduct medical/social history interviews with donor families.
The DC I's work is not just a job - it's a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Referral Intake
  • Approach each case with a "rule in vs rule out" mindset while conducting all responsibilities, ensuring no opportunity for donation is missed.
  • Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner's offices.
  • Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression.
  • Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.

Case Coordination and Donor Screening
  • Serves as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process.
  • Reviews all associated clinical data, social data, and case notes in iTransplant (iTX) to anticipate and meet processors' needs.
  • Identify and resolve missing or incomplete documentation before recovery proceeds.
  • Ensures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards.
  • Obtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities.
  • Offer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners.
  • Conduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.
  • Discusses screening information with Donor Operations Management as appropriate.
  • Collaborates with Logistics team to have donor transported to recovery location.

Family Care Specialist - Donation Discussion
  • Expected competency sign-off for Family Care Specialist - Donation Discussion skill within Donor Operations' roadmap timeframe.
  • Utilize available resources to maximize the opportunity to inform and guide families about tissue donation with a goal of obtaining authorization.
  • Conduct donation discussions with the legally appropriate individual, securing consent for donation per DNWest policies.
  • Perform detailed medical and social history interviews to ensure a safe and reliable tissue supply.
  • Provide compassionate and professional support to grieving families, helping them honor their loved one's legacy through donation.

General
  • Evaluates administrative departmental situations, making sound, appropriate decisions and effectively communicating with relevant parties.
  • Keeps management informed of any variances or discrepancies.
  • Maintain compliance with all DNWest and regulatory requirements by completing Learning Management System (LMS) trainings on time.
  • Attend all mandatory trainings, team meetings, and professional development sessions.
  • Ensures timely completion of chart corrections as required.
  • Contributes to and fosters a positive work environment while consistently promoting Ideal Team Player concepts.
  • Remains adaptable and open to change while actively supporting and encouraging team members through transitions to ensure a smooth adjustment.

QUALIFICATIONS
  • Possess basic knowledge of disease processes and related conditions.
  • Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive. These programs include, but are not limited to, computers, office equipment, telephonic management systems, electronic medical records, and Microsoft Office systems.
  • Strong organizational and time management skills with the ability to prioritize tasks independently and collaboratively.
  • Excellent communication skills to interact professionally with hospital staff, funeral homes, medical examiners/coroners, and processing partners.
  • Ability to think critically, solve problems, and adapt in a fast-paced, high-stakes environment.
  • Must have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staff.
  • Compassionate and professional demeanor when speaking with referral sources.
  • Attention to detail with a strong ability to analyze and document medical information accurately.

EDUCATION AND EXPERIENCE
  • Required: High School diploma or equivalent.
  • Preferred: Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field.
  • Bonus: Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) certification.

$22.19 - $24.65 an hour
Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.
Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll.
If selected, Donor Network West's Recruiting & Compensation Team will provide further detail!
Salary data provided by third party sites do not accurately reflect our pay structure.

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