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Intake Case Manager Jobs in Tennessee (NOW HIRING)

Sevita

Nursing Case Manager

Memphis, TN · On-site

$28 - $29/hr

Licensed Practical Nurse (LPN) Case Manager, IDD Services Compensation: $28.00-$29.00 per hour ... Performs client intake assessments including submission of required documentation for prior ...

Sevita

Nursing Case Manager

Memphis, TN · On-site

$85K/yr

Registered Nurse Case Manager - IDD Services Make a Meaningful Difference, One Individual at a Time ... Performs client intake assessments including submission of required documentation for prior ...

Apex Recovery LLC

Intake Coordinator

Columbia, TN · On-site

$16.25 - $22.25/hr

The Intake Coordinator will be responsible for establishing and maintaining positive relationships ... Negotiate service pricing with insurance Case Managers and other payers within established ...

Necco

Case Manager - Foster Care (TN)

Knoxville, TN · On-site

$34K - $40K/yr

Case Managers will work with clients in an office, community, school setting, and in the foster ... Placement/Intake/Assessment * Participate in the referral matching process for children and ...

NECCO

Case Manager - Foster Care (TN)

Knoxville, TN · On-site

$34K - $40K/yr

Case Managers will work with clients in an office, community, school setting, and in the foster ... Placement/Intake/Assessment * Participate in the referral matching process for children and ...

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Intake Case Manager information

See Tennessee salary details

$13

$22

$34

How much do intake case manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for intake case manager in Tennessee is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $28.12 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What are popular job titles related to Intake Case Manager jobs in Tennessee?

For Intake Case Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Tennessee look for?

The top searched job categories for Intake Case Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Intake Case Manager jobs?

Cities in Tennessee with the most Intake Case Manager job openings:

Intake Case Manager jobs near you

Civil Case Manager - Johnson City

Garza Law Firm PLLC

Johnson City, TN • On-site

Full-time

Posted 4 days ago

Job description

Job Type
Full-time
Description
The Garza Law Firm's Civil Case Manager position is a member of the Firm's Civil Division and is the primary support role for the Supervising Attorney. The Personal Injury Case Manager is responsible for supporting the Civil Division's legal cases during all phases of the case. The Personal Injury Case Manager keeps the client's needs at the forefront to ensure client satisfaction. This role's priority is to work cases in a timely manner and ensure that the Supervising Attorney has the support necessary to resolve cases. The Personal Injury Case Manager has the support of Garza Law's team of Civil Legal Assistants, Medical Records Clerks, and Intake Specialists.
The Personal Injury Case Manager does not have the authority to practice law, give legal advice, or set strategy on a per-case/per-client basis.
Requirements
Responsibilities
  • Team Lead Support: The Case Manager provides work assistance, advice, and feedback to support staff to ensure clarity of direction and timely completion of work. Works with the Civil Operations Manager to inform training needs and/or handling of other managerial oversights.
  • Client Communication: Develop client relationships through effective listening skills that lead to anticipating and providing solutions to proactively meet the clients' needs.
  • Case Development: Work alongside the Supervising Attorney to ensure movement and development of cases towards resolution in a timely manner.
  • Filevine Task Flows: Regularly monitor Filevine Task Flows to see that case-related tasks are completed in a timely manner.
  • Litigation: Proactively monitor cases for upcoming Statute of Limitations dates and confirm the case has been filed to preserve the statute. Assist the Supervising Attorney with all steps throughout the litigation process.
  • Process Review: The Case Manager works through processes with the mindset of improvement. When they see an opportunity for process improvement, they should bring this to the attention of the Civil Operations Manager.
  • Data Integrity: Case Manager validates information provided within the case management software to ensure data is entered accurately.

Work Experience
Required :
  • Minimum of 5 years of experience as a Personal Injury Legal Assistant or Paralegal.
  • Proficient with Microsoft 365 Suite Applications, including but not limited to, Outlook, Word, and Teams.
  • Experience in Customer Service via in-person and over the phone, while monitoring and diffusing escalated issues.
  • Experience talking on the phone regularly and corresponding through email with a professional and confident tone.
  • Must have a High School Diploma or Equivalent.

Preferred :
  • Successfully passed NALA's Certified Paralegal Exam.
  • Graduated from an ABA-approved Paralegal Program.
  • Experience with case management systems such as Filevine and Lead Docket.
  • Secondary education, bachelor's degree preferred, or equivalent combination of education, training, and experience.

Success Traits
  • Excellent written and verbal communication skills used in a professional setting.
  • Professionally represents Garza Law Firm during all interactions with the public.
  • Can handle large volumes of work in a high-paced work environment.
  • Organizational Skills.
  • Ensure Accountability: Takes responsibility for their work and the firm's performance. Owns commitments and shows a willingness to answer for their actions without being defensive or shifting blame.
  • Client Focus: Intentionally seeks to understand Client needs. Proactively identifies opportunities to serve or create a benefit to the Client. Looks to exceed Client expectations by creating delight. Establishes and maintains effective Client relationships.
  • Situational Adaptability: Rebounds from setbacks vs. emotionally responding with drama. Is confident under pressure. Handles and manages change or crises effectively. Maintains a positive attitude despite adversity. Grows from hardships and negative experiences. Understands how to be effective with various audiences.
  • Action Oriented: Readily takes action on challenges, without unnecessary delay. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues without avoidance or creating isolation for any party involved.

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