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Intake Case Manager Jobs in Tennessee (NOW HIRING)

Apex Recovery LLC

Intake Coordinator

Columbia, TN · On-site

$16.25 - $22.25/hr

The Intake Coordinator will be responsible for establishing and maintaining positive relationships ... Negotiate service pricing with insurance Case Managers and other payers within established ...

Vivian Health

RN Case Manager in Memphis, TN

Memphis, TN · On-site

$85K/yr

Nursing Case Manager D&S Community Services , a part of the Sevita family, provides community-based ... Performs client intake assessments including submission of required documentation for prior ...

REGIONAL ONE HEALTH

Case Mgr/RN (5771)

Memphis, TN · On-site

Works in conjunction with outreach team on intake assessments/care plan including medical needs ... case management and utilization review practices. Responds to problems/opportunities to improve ...

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Intake Case Manager information

See Tennessee salary details

$13

$22

$34

How much do intake case manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for intake case manager in Tennessee is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $28.12 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Intake Case Manager jobs in Tennessee?

For Intake Case Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Intake Case Manager jobs in Tennessee look for?

The top searched job categories for Intake Case Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Intake Case Manager jobs?

Cities in Tennessee with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $47,625 per year, or $22.9 per hour.

Personal Injury Case Manager

Morgan & Morgan, P.A.

Knoxville, TN • On-site

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

31st of 35 rated law firms

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
Responsibilities
  • Daily interaction with existing and potential clients, via telephone and in person
  • Order medical records from providers and communicate with clients and providers during the course of treatment
  • Obtain documents necessary to support injury and/or liability positions
  • Interact with insurance carriers and healthcare providers to secure records and account balances
  • Work directly with multiple coworkers involved in the management and support of case files
  • Maintain organized case files
  • Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
  • Interact with attorneys and present case synopsis when required
  • Manage case files from intake to closing under the direction of an attorney
  • Performs other related duties as assigned to meet the needs of the business

Qualifications
  • Bachelor's degree (preferred)
  • Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
  • At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
  • Ability to be a team player and follow procedures
  • Proactive interaction with clients, insurance companies and medical providers
  • Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
  • Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
  • Strong writing and communication skills along with attention to detail
  • Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
  • Remote and/or hybrid not eligible

#LI-KL1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.

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