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Intake Associate Jobs in Silver Spring, MD (NOW HIRING)

Baltimore City Community College

Intake Specialist

MD · On-site

$23/hr

Description/Job Summary The Intake Specialist plays a critical role in facilitating the enrollment ... Associate's degree * Two (2) years of experience in the following: * Customer Service * Student ...

CoreLIFE

Patient Intake & Enrollment Specialist

Baltimore, MD · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's degree or equivalent related experience. * Customer service experience. Preferred Qualifications * Minimum of 1 year of experience in inside sales, call center, patient intake, patient ...

Marriott

FLEX Manager, Procurement Intake

Bethesda, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Procurement Intake Manager plays a critical role in delivering a seamless and positive associate experience by ensuring requests are accurately categorized, prioritized, and assigned to the ...

W3Global Inc.

Associate Attorney

Vienna, VA · On-site

$120K - $150K/yr

An established firm is seeking an Associate Attorney with 2-4 years of collections experience to ... Manage a high-volume collections caseload from intake through resolution. * Handle court ...

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All JobsIntake Associate JobsIntake Associate Jobs in Silver Spring, MD

Intake Associate information

See Silver Spring, MD salary details

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How much do intake associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for intake associate in Silver Spring, MD is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $33.32 per hour, depending on experience, location, and employer.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.
What are the most commonly searched types of Intake jobs in Silver Spring, MD? The most popular types of Intake jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Intake Associate jobs? Cities near Silver Spring, MD with the most Intake Associate job openings:
Intake Associate jobs near you

Intake Specialist II (Behav. Psych.)

Kennedy Krieger Institute

Columbia, MD • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 11 days ago

Kennedy Krieger Institute rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview

The Intake Specialist II will assist new and returning families with scheduling an initial appointment for services in the appropriate clinic. The incumbent will interact with clients, families, clinicians, and administrative staff in a courteous and professional manner while adhering to high standards of customer service and maintaining client confidentiality.

We are seeking a bilingual candidate who is fluent in both Spanish and English.  The selected candidate will receive a $1,500 increase to their annual salary upon successfully passing the Institute's Foreign Language Proficiency certification.

Responsibilities
  • Serve as liaison between clients, families, and clinicians for intake screening, referral, and placement based on defined clinic criteria for Aliceanna, Fairmount, Patuxent and Odenton locations. Serve as liaison between all Behavioral Psychology departments and other Kennedy Krieger Institute departments.
  • Complete intakes in EPIC system, including collecting demographic information, insurance information, and the reason of concern for the family seeking services at Behavioral Psychology.
  • Complete intakes and demographic information (as needed) in EPIC system for Feeding Clinic and Pediatric Consult Clinic. Triage to clinic for scheduling.
  • Create an Appointment Request in EPIC system for the correct clinic(s) to allow for scheduling.
  • Schedule, cancel, and/or confirm all Initial Evaluations (IE). Document and verify on Intake Team's shared calendars within Outlook.
  • Input IE appointment information into EPIC system. Send an email to Behavioral Psychology Admin Group to ensure proper paperwork is completed, therapists are informed of appointments, and insurance benefits are cleared and entered into account prior to appointment.
  • Input patient and referral information in the SAM system.
  • Process and forward daily logs to appropriate personnel at the end of business each day.
  • Provide support services to families, clients, and other Kennedy Krieger Institute department personnel by answering/following-up on inquiries received via phone, email, or fax for Behavioral Psychology services. Redirect patients to other Institute services using the correct extension or email group as needed.
  • Process referrals received in the appropriate work queue within the EPIC system from other Kennedy Krieger Institute departments.
  • Process and schedule appointments from faxed referrals received from external providers.
  • Maintain all clinic waitlists in the SAM system, if applicable.
  • Collect and record clinician's upcoming IE slots on the Intake's shared MA or Commercial insurance calendars in Outlook.
    • Qualifications

    EDUCATION:

    • High School Diploma, GED, or equivalent required.
    • Associate's degree in a human services related field or healthcare administration preferred

     

    EXPERIENCE:

    • Minimum three (3) years of experience operating patient systems and providing excellent customer service is required.
    Minimum pay rangeMaximum pay rangeEmployment Type: OTHER

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