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Intake Associate Jobs in Michigan (NOW HIRING)

Goodwill Industries

Intake Specialist

Battle Creek, MI · On-site

$16 - $21.25/hr

Associate degree in Human Services, Social Work, Business Administration, or related field preferred. * Minimum of one (1) year of customer service, intake coordination, administrative support, or ...

FasTemps

INTAKE SPECIALIST - FRONT DESK

Ypsilanti, MI · On-site

$16 - $18/hr

POSITION SUMMARY We are seeking a professional and reliable Intake Specialist / Front Desk Associate to be the first point of contact for job seekers and support our recruiting and compliance team.

AdaptHealth

Intake Specialist

Wyoming, MI · On-site

$16 - $21.50/hr

Intake Specialist The Intake Specialist plays a vital role in supporting patient access to care by ... High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business ...

AdaptHealth LLC

Intake Specialist

Wyoming, MI · On-site

$16 - $21.50/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business ...

AdaptHealth, LLC

Intake Specialist

Wyoming, MI

$16 - $21.50/hr

Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays ... High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business ...

Help At Home

Intake Client Associate

Lansing, MI · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of ...

Optimal Care

Patient Services Intake Coordinator

Jackson, MI · On-site

$16.50 - $22.25/hr

As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of ... Associate's degree * Minimum 1 year of experience in a healthcare setting * Knowledge of Medicare ...

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All JobsIntake Associate JobsIntake Associate Jobs in Michigan

Intake Associate information

See Michigan salary details

$11

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$34

How much do intake associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for intake associate in Michigan is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $28.08 per hour, depending on experience, location, and employer.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What are the most commonly searched types of Intake jobs in Michigan?

The most popular types of Intake jobs in Michigan are:

What cities in Michigan are hiring for Intake Associate jobs?

Cities in Michigan with the most Intake Associate job openings:

Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,287 per year, or $22.7 per hour.

Intake Specialist

Goodwill Industries

Battle Creek, MI • On-site

$16 - $21.25/hr

Other

Posted 5 days ago

Job description

Description
Purpose or General Objective: The Intake Specialist serves as the first point of contact for individuals seeking services through the organization's Mission Services department. This position is responsible for welcoming participants, gathering and documenting intake information, assessing immediate service needs, and connecting individuals with appropriate programs, resources, and staff. The Intake Specialist supports walk-in visitors, phone inquiries, and online referrals while ensuring a positive, professional, and customer-focused experience. This position also serves as a backup Receptionist, providing front desk coverage and administrative support as needed.
Essential Duties:
Participant Intake and Referral Coordination
  • Serve as the primary intake contact for individuals seeking services through walk-in visits, phone calls, email inquiries, and online submissions.
  • Conduct initial screenings and needs assessments to identify participant goals, barriers, and service needs.
  • Explain available programs and services to participants in a clear and welcoming manner.
  • Determine appropriate program placement and refer individuals to the correct Program Specialist or other service provider.
  • Schedule appointments and coordinate referrals with Mission Services staff.
  • Maintain accurate participant records and documentation within designated databases and case management systems.
  • Follow established intake procedures and eligibility guidelines for all programs.
  • Track referrals and ensure timely follow-up when necessary.
Customer Service and Front Desk Support
  • Greet visitors and create a positive first impression of the organization.
  • Answer incoming calls, respond to inquiries, and direct calls to appropriate departments.
  • Assist participants in completing intake forms and required documentation.
  • Maintain confidentiality while handling sensitive participant information.
  • Provide general information regarding community resources and available services.
  • Support a welcoming and inclusive environment for all participants.
Administrative Support
  • Enter participant information accurately into databases and tracking systems.
  • Prepare intake packets and maintain participant files.
  • Generate reports and maintain intake statistics as requested.
  • Assist with data collection required for grant reporting and program outcomes.
  • Monitor and replenish office forms and informational materials.
Reception Coverage
  • Provide backup coverage for the receptionist during absences, breaks, meetings, or high-volume periods.
  • Receive visitors, answer multi-line phone systems, and manage general office inquiries.
  • Assist with mail distribution and other front desk administrative functions.
Compliance and Confidentiality
  • Maintain compliance with organizational policies, program requirements, and confidentiality standards.
  • Protect participant information in accordance with applicable privacy regulations and organizational policies.
  • Participate in training and professional development activities as assigned.
Requirements
Education and Experience
  • High school diploma or GED required.
  • Associate degree in Human Services, Social Work, Business Administration, or related field preferred.
  • Minimum of one (1) year of customer service, intake coordination, administrative support, or human services experience preferred.
  • Experience working with diverse populations and individuals facing employment, financial, or social barriers preferred.
Knowledge, Skills, and Abilities
  • Strong customer service and interpersonal skills.
  • Ability to communicate effectively with individuals from diverse backgrounds.
  • Strong organizational skills and attention to detail.
  • Ability to assess information and make appropriate referrals based on established guidelines.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Proficiency with Microsoft Office applications and data entry systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Physical Requirements
  • Ability to sit, stand, and move about the office for extended periods.
  • Ability to operate standard office equipment.
  • Ability to lift and carry up to 20 pounds occasionally.
Work Environment
  • Office and front desk environment with frequent interaction with participants, staff, and community partners.
  • Regular interruptions and changing priorities are expected.
  • May require occasional evening or special event coverage.
  • A valid Michigan driver's license with a driving record in compliance with Goodwill of Central Michigan's Heartland, Inc. insurance carrier requirements. Applicant must have reliable transportation with appropriate insurance coverage.

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