Position Overview:
Support patient engagement and intake activities for a specialty pharmacy by assisting with inbound patient inquiries, coordinating onboarding, and facilitating communication between patients, providers, and internal teams. This role focuses on ensuring a smooth patient experience from initial contact through intake and therapy start, while supporting basic digital outreach and communication efforts.
Key Responsibilities:
- Assist in executing patient communication efforts (e.g., email, SMS, reminders) to support engagement and adherence.
- Support patient engagement programs such as onboarding, adherence reminders, and refill communications.
- Maintain accurate patient records and communication logs within CRM or intake systems.
- Assist with maintaining and updating patient-facing communication templates and materials.
- Serve as a point of contact for inbound patient inquiries from digital and referral sources.
- Communicate with patients to gather initial information and assist with intake steps, including insurance information and coordination of required documentation.
- Coordinate with intake, pharmacy, and clinical teams to ensure timely processing of patient referrals and therapy initiation.
- Work closely with internal teams to support patient onboarding and continuity of care.
- Ensure all patient interactions and documentation comply with HIPAA and company policies.
- Track basic activity metrics such as patient inquiries, intake progress, and follow-ups.
- Provide general administrative and operational support related to patient engagement and intake.
Plus – may perform other duties as assigned.
Education:
- Bachelor’s degree in a healthcare-related field OR equivalent work experience preferred.
- Pharmacy Technician certification, healthcare intake experience, or similar background strongly preferred.
Experience:
- 1–3 years of experience in a healthcare, pharmacy, patient intake, or customer service role preferred.
- Experience handling patient communication, intake processes, or coordination of care is highly preferred.
- Familiarity with healthcare environments, insurance verification, or prior authorizations is a plus.
- Working knowledge of HIPAA and patient privacy standards preferred.
- Strong communication skills and ability to interact with patients in a professional and empathetic manner.
- Experience using CRM systems, EMRs, or similar tools preferred.
Working Conditions:
- This is a full-time position in a professional office environment.
- The role requires prolonged periods of sitting, frequent use of a computer and other standard office equipment, and occasional lifting of up to 20 pounds.
- Regular attendance and punctuality are essential.
- Some evening or weekend work may be required based on business needs.