Insurance Program Manager Jobs in Minneapolis, MN

Position:  Program Manager 

Department: Program

Grade Range/Job Status: Full-time, Non-exempt – hourly

Reporting Relationship: Program Director

Supervisory Responsibilities: Managing the team at their site.

Typical Schedule: Mostly day hours Monday through Friday with flexibility for evenings and weekends.

Position Summary

1. The Program Manager directs the daily operations in a community-based residential program for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs).
2. The Program Manager is responsible for overseeing the medical, financial, social, and emotional needs of individuals served as well as day-to-day operations of the residential program.
3. The Program Manager supervises direct care staff (DSPs and APMs) and ensures that services and activities comply with licensing regulations and with Hammer’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations.

Primary Duties and Responsibilities

1. Plan, implement and evaluate the programs, services and activities provided in the program. Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs.
2. Use required technology to maintain daily, monthly, and annual required documentation as scheduled.
3. Ensure the program’s operations comply with regulations, health, and safety.
4. Provide supervisory oversight, technical guidance, and advice to staff.

1. Select staff, assign, and review work, schedule shifts and confirm payroll hours, working unfilled shifts if necessary.
2. Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.
3. Ensure that current and new personnel complete training; provide orientation according to Hammer practices. 
4. Conduct staff meeting; review plans and reports to ensure quality.
5. Respond to emergencies and report accidents and injuries.

1. Maintain facility cleanliness, safety, and compliance.

1. Maintain operating budget, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s).
2. Prepare the program for licensing inspections.

1. Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly.
2. Assist with all areas of the individuals’ programs including personal care, medication administration, daily household chores and support in the community.

1. Program may require operating specialized medical or adaptive equipment, including lifting equipment.

1. Must be prepared to respond to hazardous situations, including infectious disease or aggression.

Essential Knowledge and Qualifications

• A four-year college degree in the social services or related field is preferred. Relevant experience may be substituted.
• Supervisory experience preferred. Demonstrate rational, objective decision-making.
• Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.
• Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines.
• Demonstrate a strong commitment to collaboration with supervisor, team members, families, and external stakeholders. Requires ability to work with people of different abilities, ages, cultures, and ethnicities.
• Available to work a flexible full-time schedule including some evenings and some weekends.
• Requires a valid driver's license, personal auto and driving record that meets Hammer’s insurance requirements.
• Must receive a MN DHS Background study clearance.
• Requires frequent participation in repetitive activities including working several hours at a time with a keyboard and monitor and laptop computer.
• May require lifting to 40 pounds (such as lifting a wheelchair into a van), pushing or pulling an individual in a wheelchair or while assisting with cares. Household chores and physical cares may include twisting/turning, kneeling/squatting, and assisting with pivot transfers. 
• Program may require operating specialized medical or adaptive equipment, including lifting equipment.
• Must be prepared to respond to hazardous situations, including infectious disease or aggression.

 This job description assigns essential functions.  It does not restrict tasks an individual in this position might be asked to perform or all qualifications that may be required now or in the future.