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Insurance Program Manager Jobs in Tennessee (NOW HIRING)

Koniag, Inc.

Deputy Program Manager

Nashville, TN · On-site

$112K/yr

... Deputy Program Manager to support the leadership and oversight of IT Call Center operations in ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

Charles Lea Center

TN Program Manager

Clarksville, TN · On-site

TN Program Manager: Community Based Services and HCBS Supports Make a Difference Every Day Join the ... Medical, dental, vision, and life insurance * 401(k) retirement plan * Paid time off (PTO) * Sick ...

Charles Lea Center

TN Program Manager

Clarksville, TN · On-site

$45K/yr

TN Program Manager: Community Based Services and HCBS Supports Make a Difference Every Day - Join ... Medical, dental, vision, and life insurance * 401(k) retirement plan * Paid time off (PTO) * Sick ...

Charles Lea Center

TN Program Manager

Clarksville, TN · On-site

TN Program Manager: Community Based Services and HCBS Supports Make a Difference Every Day - Join ... Medical, dental, vision, and life insurance * 401(k) retirement plan * Paid time off (PTO) * Sick ...

Charles Lea Center

TN Program Manager

Clarksville, TN · On-site

$45K - $58K/yr

TN Program Manager: Community Based Services and HCBS Supports Make a Difference Every Day - Join ... Medical, dental, vision, and life insurance * 401(k) retirement plan * Paid time off (PTO) * Sick ...

Oracle

Principal Program Manager

Nashville, TN · On-site

The Principal Program Manager will manage the planning, execution, and delivery of complex ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

As a Principal Program Manager, you will lead programs that span multiple OCI organizations ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

As a Principal Program Manager, you will lead programs that span multiple OCI organizations ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

As a Principal Program Manager, you will lead programs that span multiple OCI organizations ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

The Principal Program Manager will manage the planning, execution, and delivery of complex ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

As a Principal Program Manager, you will lead programs that span multiple OCI organizations ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Inframark

Engineering Program Manager

Johnson City, TN · On-site

$123K/yr

... insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan. We're Hiring ... The Engineering Program Manager is the overall technical leader of assigned projects that is ...

Oracle

Principal Program Manager

Nashville, TN · On-site

Principal Program Manager Responsibilities Plans, manages, and controls the activities that provide ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

The Principal Program Manager will manage the planning, execution, and delivery of complex ... Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ...

Oracle

Principal Program Manager

Nashville, TN · On-site

Voluntary benefits including auto, homeowner and pet insurance The role will generally accept ... Manage multiple cross-functional workstreams and/or programs with a clear strategy for ...

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Showing results 21-40

All JobsInsurance Program JobsInsurance Program Manager JobsInsurance Program Manager Jobs in Tennessee

Insurance Program Manager information

See Tennessee salary details

$34.9K

$97.5K

$142.5K

How much do insurance program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for insurance program manager in Tennessee is $97,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $120,300.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Program Manager vs Insurance Underwriter?

AspectInsurance Program ManagerInsurance Underwriter
CredentialsTypically requires a bachelor’s degree in business, finance, or related field; professional certifications like CPCU or ARM are commonRequires a bachelor’s degree in finance, economics, or related field; certifications like CPCU or AINS are often preferred
Work EnvironmentManages insurance programs, collaborates with teams, and oversees policy developmentEvaluates risks, reviews applications, and determines policy terms and pricing
Employer & Industry UsageUsed in insurance companies, brokers, and agencies for program oversightFound in insurance companies, underwriting firms, and brokers for risk assessment

The Insurance Program Manager focuses on managing and coordinating insurance programs, ensuring they meet business goals. In contrast, the Insurance Underwriter evaluates individual risks to determine policy terms. Both roles require similar credentials and are integral to the insurance industry, but they differ in daily responsibilities and focus areas.

What are some common challenges faced by insurance program managers, and how can they be addressed?

Insurance Program Managers often encounter challenges such as balancing regulatory compliance with client needs, coordinating between multiple stakeholders, and adapting to changes in industry regulations. To address these, it is important to stay current with regulatory updates, foster strong communication channels among internal teams and external partners, and develop robust project management practices. Building relationships with underwriters, brokers, and clients can also help streamline processes and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as an insurance program manager?

To thrive as an Insurance Program Manager, you need expertise in insurance products, risk assessment, and program management, typically supported by a bachelor's degree in business, finance, or a related field. Familiarity with insurance management software, regulatory compliance systems, and project management tools is often required, and certifications like CPCU or ARM are advantageous. Exceptional leadership, analytical thinking, and strong communication skills set top performers apart in this role. These skills and qualifications are crucial to effectively oversee insurance programs, ensure compliance, minimize risk, and deliver value to clients and stakeholders.

What does an insurance program manager do?

An Insurance Program Manager is responsible for overseeing and coordinating insurance programs within an organization. They develop, implement, and monitor policies and procedures to ensure that insurance coverage meets the company's needs and complies with regulations. Their duties often include managing relationships with insurance carriers, analyzing risk, handling claims, and ensuring cost-effective coverage. They also provide guidance and education to staff about insurance plans and policies.
What are popular job titles related to Insurance Program Manager jobs in Tennessee? For Insurance Program Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Program Manager jobs in Tennessee look for? The top searched job categories for Insurance Program Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Program Manager jobs? Cities in Tennessee with the most Insurance Program Manager job openings:
Insurance Program Manager jobs near you
Infographic showing various Insurance Program Manager job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $97,533 per year, or $46.9 per hour.

Deputy Program Manager

Koniag, Inc.

Nashville, TN • On-site

$112K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Deputy Program Manager to support the leadership and oversight of IT Call Center operations in support of our government clients in the Nashville, Tennessee area. The ideal candidate is a highly organized and collaborative leader with a strong background in IT service desk and call center operations within a federal government environment. They bring a hands-on management style, exceptional communication skills, and a commitment to delivering outstanding service to government end users. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Deputy Program Manager will work closely with and directly support the Program Manager in overseeing the day-to-day operations of the IT Call Center program. This individual will serve as the acting Program Manager in their absence and will play a critical role in ensuring program performance, staff management, and customer satisfaction goals are consistently achieved. Principal responsibilities will include but are not limited to:
  • Assist the Program Manager in the strategic planning, execution, and oversight of all IT Call Center operations, ensuring alignment with customer expectations and contractual requirements.
  • Serve as the acting Program Manager in the absence of the Program Manager, maintaining continuity of operations and customer relationships.
  • Directly oversee day-to-day call center operations, including ticket queue management, escalation handling, and shift coordination to ensure seamless service delivery across all operational hours.
  • Support the development and monitoring of program performance metrics and SLAs, analyzing trends and working with team leads to implement corrective actions when performance thresholds are not met.
  • Assist in the management and mentorship of call center supervisors, team leads, and IT support staff, promoting a culture of accountability, professionalism, and continuous improvement.
  • Coordinate workforce planning activities including staffing, scheduling, and resource allocation to ensure adequate coverage across all operational shifts.
  • Support the development and maintenance of key program documentation including standard operating procedures (SOPs), transition plans, risk registers, and program status reports.
  • Assist in managing program financials, including budget tracking, expenditure monitoring, and financial reporting in coordination with the Program Manager.
  • Facilitate communication between the customer, program leadership, and delivery teams, ensuring stakeholders are consistently informed of program status, risks, and issues.
  • Lead incident escalation processes in coordination with team leads, ensuring timely resolution and appropriate communication to stakeholders throughout the resolution lifecycle.
  • Support continuous process improvement efforts by identifying operational inefficiencies and recommending solutions aligned with ITIL best practices.
  • Coordinate with subcontractors and vendors as directed by the Program Manager to ensure performance standards and contractual obligations are met.
  • Assist in the preparation of customer-facing deliverables including monthly status reports, performance dashboards, and executive briefing materials.
  • Support business development activities as needed, including contributions to proposal writing, past performance documentation, and staffing plans.

Education and Experience:
Required:
  • Bachelor's degree in Business Administration, Information Technology, Management, or a related field from an accredited college or university.
  • 7+ years of progressive program or project management experience, with at least 3 years in a supervisory or management role within an IT call center, service desk, or IT support operations environment.
  • Demonstrated experience working within a federal government contracting environment.
  • Experience supporting or managing programs with budgets of $3M or greater.
  • Project Management Professional (PMP) certification or demonstrated progress toward obtaining certification within 12 months of hire.

Preferred:
  • Master's degree in Business Administration (MBA), Information Technology, Public Administration, or a related field.
  • Prior experience serving in a Deputy Program Manager or equivalent leadership role on a federal IT services contract.

Required Skills and Competencies:
  • Exceptional communication skills in English - both written and oral - with the ability to engage effectively with government stakeholders, technical teams, and frontline call center staff.
  • Strong leadership and team management skills with demonstrated ability to supervise and motivate multi-shift call center teams in a high-tempo service environment.
  • Working knowledge of IT service management principles and frameworks, including ITIL, with hands-on experience managing SLAs, KPIs, and operational performance reporting.
  • Experience utilizing IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and workflow management systems.
  • Solid understanding of federal government contracting processes, including contract deliverable management and COR/CO relationships.
  • Proficiency in program planning, scheduling, and risk management within a government contracting context.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams and SharePoint.
  • Strong analytical and problem-solving skills with the ability to make sound operational decisions in a fast-paced environment.
  • Demonstrated ability to manage competing priorities and deliver results under tight deadlines.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher).
  • ITIL Foundation certification or higher (ITIL Intermediate or ITIL 4 Managing Professional).
  • Experience with Agile or hybrid program management methodologies as applied to IT service delivery programs.
  • Program Management Professional (PgMP) certification.
  • Familiarity with federal IT governance frameworks such as FITARA, FedRAMP, or NIST cybersecurity standards.
  • Experience with workforce management tools and call center performance analytics platforms.
  • Knowledge of Earned Value Management (EVM) principles and reporting within a federal contract environment.
  • HDI Support Center Manager (HDI-SCM) or equivalent IT support center leadership certification.
  • Experience supporting business development efforts including proposal contributions and past performance write-ups.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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