Online Program Manager Jobs in Tennessee (NOW HIRING)

Reporting to the Executive Director of Online Programs, the Engaged Online Course (EOC) Coordinator on team regularly interacts with faculty, academic units, and others in DL to promote high quality, evidence-based practices in online teaching, learning, and assessment at the University. The person in this position will help the university meet Chancellor Plowman's strategic goal of expanding educational opportunities beyond the Knoxville campus through the development and delivery of robust and engaging online programs and courses.
The person in this role directly supports the development and quality of online degree programs through the management of the Engaged Online Course Initiative as well as the EOC Review, an internally developed peer review process that assesses quality in online course design using the EOC rubric. The EOC rubric standards, guidelines and accompanying criteria serve as the foundation for evaluating whether an online course qualifies for the EOC designation
Responsibilities
Manages Engaged Online Course Quality Rubric and Review Process:

• Provides guidance and consultation to faculty, reviewers, and academic units regarding program requirements, quality standards, timelines, and successful completion of the review process
• Manages day-to-day operations of the EOC Initiative & EOC Review Process ensuring program objectives, timelines, and quality standards are achieved
• Recruits instructional faculty and peer reviewers into the EOC Review program and develops outreach strategies to ensure sustainable participation across academic units.
• Serves as the primary liaison and point of contact for faculty, staff, academic units, reviewers, and Digital Learning staff throughout the EOC Review process
• Creates and manages program schedules and timelines, ensuring participants meet established deadlines and program requirements
• Finalizes timelines, assuring course reviews are completed by the established deadlines
• Tracks course reviews utilizing the Quality Matters (QM) platform and reports both comprehensive and program level progress by interpreting and applying university, accreditation, accessibility, and instructional quality standards to ensure program compliance and consistency.
• Designs and disseminates tools, including checklists, exemplars, and resources that support evidenced-based quality standards in asynchronous and synchronous learning environments
• Monitors program participation, compliance, completion rates, and quality outcomes through ongoing assessment and analysis of program data
• Maintains tracking systems, and records to evaluate program effectiveness, identify trends, and support informed decision-making
• Develops, revises, and organizes information about the Engaged Online Course Initiative and EOC Review process on the website and intranet
• Maintains program documentation and recordkeeping practices to support accreditation activities, external reviews, and university reporting requirements
• Tracks and submits stipends for peer reviewers and instructional faculty who successfully complete the Engaged Online Course review process

Internal & External Communication:

• Conducts asynchronous and synchronous trainings, workshops, and consultation sessions for faculty, peer reviewers, and stakeholders regarding program requirements, quality standards, and best practices in online learning.
• Organizes and facilitates course review teams, providing guidance and consultation throughout the review process to update quality standards, rubrics, and templates on an annual basis
• Identifies opportunities to recruit & collaborate with campus partners and Digital Learning teams to support quality online teaching, learning, and course design initiatives.
• Presents program information, outcomes, and best practices to internal and external stakeholders
• Represents the program on committees, task forces, and professional development initiatives related to online learning and quality assurance
• In conjunction with the Communications Coordinator writes and submit articles for the Academic Engagement newsletter
• Other duties as assigned

Qualifications
Required Qualifications
Education: Bachelors degree
Experience: 1 year professional experience working in online instructional design or faculty
development
Knowledge, Skills, & Abilities:

• Knowledge and Ability to work with a Learning Management System, such as Canvas
• Strong skills in written and verbal communication
• Ability to use Microsoft 365 productivity suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive)

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education: Masters degree
Experience: 3 or more years of experience in online instructional design or faculty development
Knowledge, Skills, & Abilities:

• Knowledge of Quality Matters or other nationally recognized quality assurance rubric
• Strong skills with Canvas Learning Management System
• Knowledge of ADA compliance and digital accessibility standards in online course design, development, and delivery

Work Location

• Hybrid
  • Well qualified candidates may be eligible for hire as 100% remote employee. Eligibility will be determined through the interview process.

Compensation and Benefits

• UT market range: MR 09
• Target Salary Range: $55,000-$60,000, depending on experience
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Materials
Applicants should submit:

• Resume/CV
• Cover letter
• 3 professional references

For best consideration, interested candidates should submit a completed applicant file including attaching a resume, cover letter, three professional references, and any additional application materials.
About The College/Department/Division
Digital Learning at UT, is a unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.
Additional Information on all postings provided by UTK
About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!