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Insurance Operations Jobs in Massachusetts (NOW HIRING)

Berkshire Hathaway Specialty Insurance

Wind Risk Engineer

Boston, MA · On-site

$110K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who ...

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Insurance Operations information

What are the key skills and qualifications needed to thrive in insurance operations?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What does an insurance operations do?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What is an insurance operations?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What are the most commonly searched types of Insurance Operations jobs in Massachusetts? The most popular types of Insurance Operations jobs in Massachusetts are:
What are popular job titles related to Insurance Operations jobs in Massachusetts? For Insurance Operations jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Massachusetts look for? The top searched job categories for Insurance Operations jobs in Massachusetts are:
Insurance Operations jobs near you
Infographic showing various Insurance Operations job openings in Massachusetts as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 98% In-person, and 2% Remote job distribution.

Personal Lines Client Service Representative

Deland, Gibson Insurance Associates Inc.

Worcester, MA

$42K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Deland, Gibson is a well-established, Five Star Accredited Insurance Agency and a recognized Best Agency to Work For by Insurance Journal. We combine a long-standing reputation with a forward-thinking, innovative approach to serving our clients and developing our team.
We’re looking for a Client Advocate to join our Personal Lines team in Wellesley! An ideal opportunity for someone who is detail-oriented, client-focused, and energized by delivering exceptional service. This is an excellent opportunity to build a career in insurance while working in a collaborative, supportive environment.
As a Client Advocate, you’ll be a key part of delivering an exceptional client experience. You’ll work closely with our Account Managers, Producers, and carrier partners by handling service requests, assisting with policy updates, and helping ensure our clients feel informed and supported.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in accuracy and follow-through.
Office Locations: Wellesley amp; Worcester
What You’ll Do
  • Provide responsive, professional service to clients via phone and email
  • Assist with policy changes, endorsements, billing questions, and renewals
  • Partner with Account Managers and Producers to deliver a seamless client experience
  • Communicate with insurance carriers to support client requests and resolve issues
  • Process documentation including applications, cancellations, and policy updates
  • Maintain accurate records in our agency management system
  • Follow up on requests to ensure timely completion and a positive client experience
What You Bring
  • Minimum of 1 year of experience in a customer service or administrative role (insurance experience a plus, but not required)
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Comfort working with technology and learning new systems (experience with Applied Epic is a plus)
  • Ability to manage multiple priorities in a fast-paced, team-oriented environment
  • Bachelor’s degree preferred
Why This Role is a Great Opportunity
  • Clear path for growth into Account Manager and other advanced roles
  • Hands-on training and mentorship from experienced professionals
  • Opportunity to build expertise in a stable, growing industry
  • Exposure to clients, carriers, and insurance operations
Work Environment
  • Collaborative, team-driven culture with strong leadership support
  • Fast-paced environment with opportunities to learn and grow
Why Join Deland, Gibson
  • Recognized as one of the Best Agencies to Work For
  • Strong investment in training, licensing, and professional development
  • Supportive, collaborative culture
  • Opportunity to grow within a respected and expanding organization
  • A culture that values innovation, teamwork, and continuous improvement
  • Summer Fridays and extended holiday weekends
  • Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
  • Health, dental, and vision insurance, and a 401(k) retirement plan
  • DG University: ongoing training, support for insurance designations, and continuing education
  • Employee-led committees- Giving, Social, Client Experience, amp; Technology
Our Core Values
  • We Work with Urgency
  • We Show Compassion
  • We Are Life-Long Learners
  • We Have Grit
  • We Innovate
About Deland, Gibson
Established in 1900, Deland, Gibson has built a reputation as a trusted advisor to our clients. While we’ve evolved over time, our commitment to delivering expert guidance, strong relationships, and forward-thinking solutions remains at the core of who we are.

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