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Insurance Office Manager Jobs in Rochester, NY (NOW HIRING)

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Insurance Office Manager information

See Rochester, NY salary details

$29.1K

$54.9K

$83.4K

How much do insurance office manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for insurance office manager in Rochester, NY is $54,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $62,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Office Manager, and why are they important?

To thrive as an Insurance Office Manager, you need strong organizational abilities, knowledge of insurance industry practices, and experience in office administration, often supported by a business degree or relevant certification. Familiarity with insurance management software, CRM systems, and office productivity tools is essential. Excellent leadership, communication, and problem-solving skills help build effective teams and foster positive client relationships. These competencies ensure smooth office operations, regulatory compliance, and high-quality customer service in a competitive industry.

What is the highest paying position in insurance?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paid. These positions require extensive experience, leadership skills, and often advanced certifications, and they oversee company strategy, underwriting, and risk management at the highest level.

What is the highest paid office manager?

The highest paid office managers typically earn over $100,000 annually, especially in large corporations or specialized industries. Factors such as experience, certifications, and the size of the organization influence salary levels for office managers.

What are some common challenges faced by Insurance Office Managers, and how can they be addressed?

Insurance Office Managers often face challenges such as balancing administrative duties with team leadership, ensuring regulatory compliance, and maintaining high levels of customer service. Staying organized and delegating tasks effectively can help manage the workload. Regular training and open communication with staff are key to staying updated on industry regulations and fostering a collaborative work environment. Proactively addressing staff concerns and streamlining office processes also contribute to smoother operations and improved client satisfaction.

What does an insurance office manager do?

An insurance office manager oversees daily operations of an insurance agency, including managing staff, handling customer service, processing policies, and ensuring compliance with industry regulations. They often use management software and require strong organizational and communication skills to coordinate activities and improve office efficiency.

Why do so many insurance agents quit?

Insurance office managers and agents often leave the profession due to high workload, commission-based pay structures, and limited career advancement opportunities. The job requires strong sales skills, ongoing certifications, and managing client relationships, which can lead to burnout and job dissatisfaction if expectations are not met.

What is the difference between Insurance Office Manager vs Insurance Agent?

AspectInsurance Office ManagerInsurance Agent
Primary RoleOversees office operations, manages staff, handles administrative tasksSells insurance policies, advises clients, generates new business
CredentialsTypically requires insurance licenses, management experienceRequires insurance licenses, sales skills
Work EnvironmentOffice setting, administrative focusClient-facing, sales environment
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance agencies, independent agents, brokerages

The main difference is that an Insurance Office Manager focuses on managing the office and staff, ensuring smooth operations, while an Insurance Agent primarily sells policies and interacts directly with clients. Both roles often require insurance licenses, but their daily responsibilities and work environments differ significantly.

What are popular job titles related to Insurance Office Manager jobs in Rochester, NY? For Insurance Office Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Insurance Office Manager jobs in Rochester, NY look for? The top searched job categories for Insurance Office Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Insurance Office Manager jobs? Cities near Rochester, NY with the most Insurance Office Manager job openings:
Insurance Office Manager jobs near you
Senior Account Manager- Commercial Insurance

Senior Account Manager- Commercial Insurance

Insurance Office of America

Fairport, NY • On-site

Full-time

Medical, Retirement

Posted 10 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

74th of 261 rated insurance

Job description

Job Description:

Title:Senior Account Manager - Commercial Lines
Work Mode:Remote (Eastern and Central Times Zones only| Location/Supporting:Longwood, FL| Book Focus:International/ Reverse Flow, General
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations


About the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.


Key Responsibilities:

  • Technical Competence:Maintain a high degree of technical competence and industry expertise.

  • Team Leadership:Direct daily activities and workflow of the account management team.

  • Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management:Manage policy expirations and renewals.

  • Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.

  • Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.

  • Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.

  • Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seek and adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrate integrity and leadership.


Ideal CandidateQualifications:

  • 5+ years of account management experience,or7+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communication,multitasking, and organizational skills

  • Proficiency in MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 90-115K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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