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Insurance Claims Associate Remote Jobs in Indiana

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Job Title Commercial Insurance Analyst, Claims Insights - Remote Requisition Number R7770 Commercial Insurance Analyst, Claims Insights - Remote (Open) Location California - Home Teleworkers ...

Diedre Moire

CLaims Adjuster MedMal

Bloomington, IN · On-site +1

$100K - $140K/yr

Insurance Claims Rep Medical Malpractice - Bloomington, IN Insurance Claims Examiner Adjuster Specialist Professional Liability Medical Malpractice MedMal Allied Healthcare _ . REMOTE - WORK FROM ...

Diedre Moire Corp.

CLaims Adjuster MedMal

Bloomington, IN · On-site +1

$100K - $140K/yr

Insurance Claims Rep Medical Malpractice - Bloomington, IN Insurance Claims Examiner Adjuster Specialist Professional Liability Medical Malpractice MedMal Allied Healthcare _ . REMOTE - WORK FROM ...

Diedre Moire

CLaims Adjuster MedMal

Westfield, IN · On-site +1

$100K - $140K/yr

Insurance Medical Malpractice Claims - Carmel, IN Insurance Claims Examiner Adjuster Specialist Professional Liability Medical Malpractice MedMal Allied Healthcare _ . REMOTE - WORK FROM HOME MAY BE ...

Diedre Moire Corp.

CLaims Adjuster MedMal

Westfield, IN · On-site +1

$100K - $140K/yr

Insurance Medical Malpractice Claims - Carmel, IN Insurance Claims Examiner Adjuster Specialist Professional Liability Medical Malpractice MedMal Allied Healthcare _ . REMOTE - WORK FROM HOME MAY BE ...

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Insurance Claims Associate Remote information

What does an Insurance Claims Associate do when working remotely?

An Insurance Claims Associate working remotely is responsible for processing and evaluating insurance claims submitted by policyholders. They review documentation, verify claim details, communicate with clients and other stakeholders, and ensure claims comply with company policies and regulations. Remote associates use digital tools to manage claims, handle customer inquiries, and keep accurate records, all while maintaining a high level of confidentiality and customer service. Their goal is to resolve claims efficiently and fairly, either approving payment or denying claims as appropriate.

What is the difference between Insurance Claims Associate Remote vs Insurance Claims Processor?

AspectInsurance Claims Associate RemoteInsurance Claims Processor
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma or equivalent; insurance certifications beneficial
Work EnvironmentRemote, home-based settingTypically office-based or remote, depending on employer
Industry UsageCommon in insurance companies, third-party administratorsUsed in insurance companies, claims departments
Job FocusHandling claims inquiries, customer service, initial claim reviewProcessing claims, data entry, verifying information

Both roles involve working with insurance claims, often requiring similar credentials and industry experience. The main difference is that Insurance Claims Associate Remote emphasizes customer interaction and initial claim handling in a remote setting, while Insurance Claims Processor focuses more on data processing and verification, which can be in-office or remote.

What are some of the main challenges faced by remote Insurance Claims Associates, and how can they be overcome?

One of the key challenges for remote Insurance Claims Associates is maintaining effective communication with both clients and internal teams, especially when handling complex claims. Staying organized and using digital collaboration tools can help bridge the gap and ensure timely follow-ups. Additionally, remote associates may need to be proactive in seeking support or clarification on policy details and claim procedures. Regular check-ins with supervisors and participating in virtual training sessions can help address these challenges and foster professional growth in a remote setting.

What are the key skills and qualifications needed to thrive as an Insurance Claims Associate (Remote), and why are they important?

To thrive as an Insurance Claims Associate (Remote), you need strong analytical skills, attention to detail, and a background in insurance or related fields, often supported by a high school diploma or relevant certifications. Familiarity with claims management software, document processing systems, and Microsoft Office Suite is typically required. Exceptional communication, problem-solving abilities, and time management are standout soft skills for remote collaboration and customer service. These skills are crucial to efficiently process claims, ensure accuracy, and deliver a positive experience for policyholders in a virtual work environment.
What are popular job titles related to Insurance Claims Associate Remote jobs in Indiana? For Insurance Claims Associate Remote jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Associate Remote jobs in Indiana look for? The top searched job categories for Insurance Claims Associate Remote jobs in Indiana are:
What cities in Indiana are hiring for Insurance Claims Associate Remote jobs? Cities in Indiana with the most Insurance Claims Associate Remote job openings:
Insurance Claims Associate Remote jobs near you

Claims Associate - Individual Life

American United Life Ins Co

Indianapolis, IN • On-site, Remote

$21.63 - $36.06/hr

Full-time, Part-time

Posted 8 days ago

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Individual Life Claims Associate is responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Job Summary

Responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Individual Life Claims Associate is responsible for:

  • Reviewing and processing Individual Life Claims
  • Clearing outstanding accounting
  • Clearing up eligibility issues
  • Performing adjustments
  • Level II Associates may train, mentor, and audi less experienced associates.
  • Level II Associates may work with escalating claim issues with minimal leadership consultation including taking on escalated calls

Primary duties may include, but are not limited to:

  • Customer Experience and support 40%
    • Effectively, accurately and timely communicate/collaborate with internal and external customers in accordance customer service protocols.
    • Independently investigate, collect, examine information to determine claim direction to make accurate, impartial claim determinations based on facts, policies, regulations, and department procedures, for claims including those of a complex nature.
    • Appropriately and independently use problem solving measures and discretion to investigate claims by utilizing appropriate investigative tools.
    • Correctly calculates and processes claim benefit payments due within authority level.
    • Prepares quality communication to agents, policy owners, insureds, beneficiaries, policyholders, medical providers, or other customer and business relationship parties.
    • Identify, understand, and appropriately refer matters to legal counsel or escalates claim issues with minimal leadership consultation.
  • Performance and Service expectations: 50%
    • Maintains or exceeds departmental deadlines, requirements, service, accuracy, timeliness, and performance standards. Completes correct accounting transactions and clearing according to departmental procedures.
  • Process Improvement 10%
    • Demonstrate EWA and support of the OneAmerica Ways.

Job Requirements

Required Education and/or Certifications

  • High School Diploma or GED. Bachelor's Degree preferred in Business Management, Operations Management, Statistics, or Insurance. Prior experience within a claim operation is preferred. Knowledge of insurance administration terms and processes are a plus. Desired minimum of 2-4 years’ work experience.

Recommended Education and/or Certifications

  • LOMA

Required Work Experience

  • Customer Service, and experience working with Microsoft applications
  • Or any combination of education and experience which would provide an equivalent background

We are currently seeking Level I & II Representative experience.

      #LI-SC1

      Salary Band: 3B

      This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

      Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.63 - 36.06 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

      We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

      • Medical & prescription, dental, vision insurance
      • Health Savings Account & Flexible Spending Accounts
      • Paid Time Off
      • 10 weeks 100% paid parental leave (after completing 12 months of employment)
      • 401(k) Plan with company match
      • Pension Plan
      • Company paid life & disability insurance
      • Wellness Program & Company paid employee assistance program
      • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

      If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

      Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

      Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

      For all positions:

      Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

      To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.