ZipRecruiter

Log In

1

Direct Claims Jobs in Indiana (NOW HIRING)

Brotherhood Mutual

Claims Attorney

Fort Wayne, IN

Responsible to advise claims and other company personnel on legal issues relating to claims; communicate legal information to internal and external contacts as directed. Complete assigned legal ...

Brotherhood Mutual

Claims Attorney

Fort Wayne, IN · On-site

Responsible to advise claims and other company personnel on legal issues relating to claims; communicate legal information to internal and external contacts as directed. Complete assigned legal ...

DMC Insurance, Inc.

Claims Specialist

Indianapolis, IN · On-site

Direct independent adjusters, appraisers and defense attorneys as necessary * Negotiate settlements ... Minimum of 3 years claims handling experience * College degree is preferred * Excellent written and ...

The MJ Companies

Commercial Claims Leader

Carmel, IN · On-site

ESSENTIAL FUNCTIONS Claims Function Leadership + Responsible for all aspects of hiring, training, mentoring, and professional development of direct reports. + Maintain a high performing, engaged, and ...

The MJ Companies

Commercial Claims Leader

Carmel, IN · On-site

ESSENTIAL FUNCTIONS Claims Function Leadership + Responsible for all aspects of hiring, training, mentoring, and professional development of direct reports. + Maintain a high performing, engaged, and ...

next page

Showing results 1-20

All JobsDirect Claims JobsDirect Claims Jobs in Indiana

Direct Claims information

What is a direct claim?

Direct claims refer to insurance claims that are filed directly by the policyholder with their own insurance company, rather than going through a third party or the at-fault party's insurer. This process is common in situations like auto accidents, where the policyholder seeks compensation for damages or losses under their own policy. Direct claims help streamline the process, reduce delays, and ensure the policyholder receives prompt assistance and settlements. They are often associated with 'first-party' insurance coverage, such as collision, comprehensive, or health insurance claims.

What are the key skills and qualifications needed to thrive as a direct claims specialist?

To thrive as a Direct Claims Specialist, you need a solid understanding of insurance policies, claims processes, and relevant legal regulations, often supported by a degree in business, finance, or a related field. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC or CPCU is typical. Exceptional attention to detail, problem-solving abilities, and strong communication skills set top performers apart in this role. These skills and qualifications ensure claims are processed accurately and efficiently, leading to customer satisfaction and minimized risk for the insurer.

What are some common challenges faced by professionals in direct claims roles, and how can they effectively manage these challenges?

Professionals in Direct Claims often face the challenge of balancing a high volume of claims with the need for thorough investigation and timely resolution. Managing customer expectations and handling sensitive situations, such as denied claims or complex cases, can also be demanding. Effective communication, strong organizational skills, and staying updated on policy guidelines are crucial for success. Building collaborative relationships with adjusters, underwriters, and other departments helps ensure accurate and efficient claims processing.

What is the difference between Direct Claims vs Claims Adjuster?

AspectDirect ClaimsClaims Adjuster
CredentialsInsurance license, knowledge of policiesInsurance license, sometimes certifications like AIC or CPCU
Work EnvironmentCustomer service, office or remoteFieldwork, office, or remote
Employer & IndustryInsurance companies, agenciesInsurance companies, third-party administrators
Search & Comparison IntentUnderstanding direct claims handlingEvaluating claims adjustment roles

Direct Claims professionals primarily handle claims directly from policyholders, focusing on processing and resolving claims within the insurance company. Claims Adjusters evaluate, investigate, and settle claims, often working in the field or remotely. Both roles require insurance licensing, but Claims Adjusters may have additional certifications. While their work overlaps in claims processing, Direct Claims roles are more customer-facing, whereas Claims Adjusters focus on assessment and negotiation.

What are popular job titles related to Direct Claims jobs in Indiana?

For Direct Claims jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Direct Claims jobs in Indiana look for?

The top searched job categories for Direct Claims jobs in Indiana are:

What cities in Indiana are hiring for Direct Claims jobs?

Cities in Indiana with the most Direct Claims job openings:

Direct Claims jobs near you

Director of Claims

Evansville, IN • On-site

Professional Transportation Inc.
Transportation and Warehousing • 1 - 5K employees
Learn more about Professional Transportation Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Manage litigated FELA and non-FELA casualty claims from initial filing through resolution.

  • Develop claim and litigation strategies in partnership with outside counsel, insurance carriers, railroad customers, and internal stakeholders.

  • Oversee the reporting, investigation, and resolution of workers' compensation claims.

Professional Transportation Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Description: NOW HIRING – Director of Claims

About PTI – Where the RIGHT way is the SAFE way:

Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews. 

 About the Role

Professional Transportation, Inc. (PTI) is seeking an experienced Director of Claims to lead our Claims Management Program and help reduce risk and control claim-related costs.

This position oversees FELA, non-FELA casualty, and workers’ compensation claims, including litigation strategy and settlement coordination. The Director partners closely with senior leadership, legal counsel, insurance carriers, third-party administrators, railroad customers, and internal teams and supervises approximately two direct reports.


What You’ll Do
  • Manage litigated FELA and non-FELA casualty claims from initial filing through resolution.
  • Develop claim and litigation strategies in partnership with outside counsel, insurance carriers, railroad customers, and internal stakeholders.
  • Select and manage outside counsel and other claim-related vendors.
  • Oversee discovery, investigations, surveillance, mediations, trials, appeals, and other litigation activities.
  • Evaluate claim exposure and coordinate settlement strategies and authority with PTI leadership.
  • Review legal expenses and outside counsel billing to ensure appropriate cost management.
  • Oversee the reporting, investigation, and resolution of workers’ compensation claims.
  • Manage workers’ compensation litigation, subrogation efforts, and quarterly reserve reviews.
  • Develop and improve claims policies, procedures, and best practices.
  • Monitor claim trends, case law, and regulatory changes to identify potential risks and opportunities.
  • Partner with PTI’s Risk, Safety, and Leadership Teams to develop strategies that reduce claims and organizational risk.
  • Provide claims-related guidance and education to leaders and employees.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.


Why Join PTI?

  • Multiple health plan options, including medical, dental, vision, and supplemental      insurance
  • Paid vacation, sick time, and holiday pay, with overtime opportunities
  • 401(K) retirement plan for your future
  • Discounted cell phone plans with Verizon and AT&T
  • Free Planet Fitness membership (Evansville, Henderson, Owensboro locations)
  • Room for advancement within a rapidly expanding company
Requirements:

Our ideal candidate would have:


Education:

  • Bachelor’s degree is minimally required, in a related field is preferred

Experience:

  • Minimum of five (5) years of experience in risk management, claims adjusting or claims management, safety, or a related field is required.
  • Experience in the railroad industry is preferred.

Other Knowledge, Skills, Abilities & Competencies:

  • Excellent oral and written communication skills.
  • Proficiency with Microsoft Word and Excel.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Self-motivated, adaptable, and able to work independently with sound judgment.
  • Proactive leadership and management style with the ability to collaborate effectively across departments.
  • Ability to obtain and maintain any state-required adjuster’s license.


What Professional Transportation Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply