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Insurance Case Manager Jobs in Decatur, GA (NOW HIRING)

New American Pathways

Intensive Case Manager

Atlanta, GA

$19.51 - $22.40/hr

Intensive Case Manager Department: Health and Wellbeing Schedule: Monday - Friday, 9:00 AM to 5:00 ... Employer pays life and disability insurance. Fifteen (15) paid holidays and a generous paid time ...

Edward Law Group

Personal Injury Case Manager

Atlanta, GA · On-site

$50K - $70K/yr

Health insurance Paid time off Bonus pay Schedule: * 8 hour shift, Monday through Friday Experience: * Microsoft Office: 2 years (Preferred) * 2 years personal injury case manager experience Work ...

Step Up on Second, Inc

RHI Case Manager

Atlanta, GA · On-site

The Case Manager (CM) will provide engagement and housing stability support services as a Rapid ... Health, dental, vision, Aflac, and life insurance $25,000.00 * 403(b) retirement plan available on ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Decatur, GA

Insurance Case Manager information

See Decatur, GA salary details

$31.7K

$49.6K

$72.2K

How much do insurance case manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance case manager in Decatur, GA is $49,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $57,600.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What are popular job titles related to Insurance Case Manager jobs in Decatur, GA? For Insurance Case Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Insurance Case Manager jobs in Decatur, GA look for? The top searched job categories for Insurance Case Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Insurance Case Manager jobs? Cities near Decatur, GA with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,638 per year, or $23.9 per hour.

Intensive Case Manager

New American Pathways

Atlanta, GA

$19.51 - $22.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Title: Intensive Case Manager
Department: Health and Wellbeing
Schedule: Monday – Friday, 9:00 AM to 5:00 PM Daily, Frequent Early Morning and Evening Hours Required
Supervisor: Senior Health Services Coordinator
Exemption Status: Full-time, Non-exempt
GENERAL DESCRIPTION
Under the direction of the Senior Manager of Health and Wellbeing and Senior Health Services Coordinator, the Intensive Case Manager is responsible for the direct service provision of Preferred Communities Services to refugee clients. The caseload of the Intensive Case Manager will focus on clients with special vulnerabilities, including single parents, youth, elderly, physical and mental health needs, LGBTQI clients, and other special needs clients. The position will involve frequent in-person work in the field. The position requires access to transportation and ability to work early morning and evening hours.
KEY RESPONSIBILITIES
  • Recruits Preferred Communities-eligible clients from internal and external partners
  • Conducts intake, orientation, and needs assessment with each client and develop individualized self-sufficiency plan
  • Completes semi-annual assessments for self-sufficiency for each client
  • Coordinates logistics for new arrivals eligible for Preferred Communities program
  • Direct service delivery of intensive case management services, including referrals to community resources, transporting clients to appointments, benefits applications, and advocacy with community partners
  • Liaises with other service providers to ensure coordinated service delivery to clients
  • Builds and maintains relationships with community partners to ensure viable referral opportunities for Preferred Communities clients
  • Maintains regular contact with each client throughout the Preferred Communities program term (minimum of once every 30 days)
  • Ensures interpretation is available to clients throughout service period
  • Coordinates delivery of quarterly workshops on Preferred Communities-related topics
  • Completes case-related paperwork, and maintains up-to-date case note log in extendedReach database
  • Assist in preparing monthly, quarterly and semi-annual reports
  • Attend all required meetings and trainings
  • Ability to work early mornings, nights and weekends when needed
  • Other duties as assigned
SKILLS AND COMPETENCIES
  • Minimum of one year experience in case management, social work, or human services field
  • A personal passion to assist refugees and immigrants with their efforts to gain and maintain self-sufficiency
  • Ability to handle volume of detail involving confidential information and requiring execution of assignments without close supervision
  • Ability to build rapport with diverse communities
  • Flexibility and ability to problem-solve
  • Ability to work in a team to achieve goals
  • Excellent written and verbal communication skills
  • Ability to effectively work remotely and utilize technology platforms including Zoom
  • Availability for evening, weekend, and early-morning appointments as needed
  • Proficiency in refugee languages preferred (Kinyarwanda, Swahili, Arabic, Farsi, Spanish, Chin, Burmese, French, Tigrinya)
  • Driver’s license, good driving record, and access to reliable personal vehicle required. This position involves frequent use of personal and agency vehicles to transport clients/field work.

COMPENSATION
This is a full-time position with a pay range of $19.51-$22.40 per hour ($39,500-$45,500 annual) Employer contributes to medical, dental and vision insurance. Employer pays life and disability insurance. Fifteen (15) paid holidays and a generous paid time off policy. Employee has the option to contribute to 401(k) with employer match.
New American Pathways is an Equal Opportunity Employer.

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