ZipRecruiter

Log In

1

Insurance Call Center Jobs in Tennessee (NOW HIRING)

AT&T

Call Center Sales Consultant

Nashville, TN

$2.7K/mo

Our call center sales representatives are the front line of our company, selling the latest in ... Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal ...

AT and T

Call Center Sales Consultant

Nashville, TN · On-site

$2.7K/mo

Our call center sales representatives are the front line of our company, selling the latest in ... Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group ...

UHS

CALL CENTER SPECIALIST

Brentwood, TN

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... insurance offering, a physician network and various related services located all over the U.S.

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... insurance offering, a physician network and various related services located all over the U.S.

Generis Tek Inc

Call Center Operator

Nashville, TN · On-site

$18/hr

Call Center Operator - IAP Support Specialist-Hybrid-Nashville TN Location : Nashville, TN 37243 ... Insurance Assistance Program (IAP) and the HIV Drug Assistance Program (HDAP). HDAP is managed ...

previous page

Showing results 41-60

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Tennessee

Insurance Call Center information

See Tennessee salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for insurance call center in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Tennessee? The most popular types of Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Insurance Call Center jobs in Tennessee? For Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Tennessee look for? The top searched job categories for Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Call Center jobs? Cities in Tennessee with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Call Center Operator (Swing shift)

Koniag, Inc.

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Swing Shift) to join our IT Call Center team supporting government clients in the Nashville, Tennessee area. The ideal candidate is a dependable and enthusiastic individual with a passion for delivering exceptional customer service, a foundational understanding of IT support concepts, and the ability to thrive in a structured, fast-paced call center environment. They communicate clearly and professionally, demonstrate patience and empathy when assisting end users, and take pride in resolving issues efficiently and effectively. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee. This position is swing shift 11:30 am - 9:30 pm (4 On/4Off/10hr shifts).
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Position Description:
The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part of a collaborative call center team under the direction of a Call Center Supervisor, following established procedures and service delivery standards to ensure a consistently positive support experience for all end users. Principal responsibilities will include but are not limited to:
  • Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions.
  • Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures.
  • Perform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support.
  • Follow established call handling scripts, knowledge base articles, and SOPs to resolve Tier 1 IT support issues at the point of contact whenever possible, minimizing the need for escalation.
  • Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the appropriate Tier 2 or Tier 3 support teams, ensuring all relevant information is captured and communicated clearly.
  • Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift.
  • Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed.
  • Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues.
  • Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction.
  • Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency.
  • Contribute to the maintenance and accuracy of knowledge base articles by flagging outdated information and suggesting updates based on call center experience.
  • Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence.
  • Support team leads and supervisors by communicating recurring issues, emerging trends, or systemic problems observed during call handling activities.

Education and Experience:
Required:
  • High school diploma or GED required; Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
  • 1+ years of experience in a call center, help desk, customer service, or technical support role.
  • Basic familiarity with IT concepts and common end user support issues including account management, hardware troubleshooting, and software support.

Preferred:
  • Prior experience providing IT support in a federal government or government contracting environment.
  • Experience working in a multi-channel call center environment handling phone, email, and chat support simultaneously.
  • Familiarity with ITSM ticketing platforms such as ServiceNow, Remedy, or equivalent systems.

Required Skills and Competencies:
  • Strong communication skills in English - both written and oral - with the ability to explain technical concepts clearly and professionally to end users with varying levels of technical knowledge.
  • Demonstrated customer service skills with a patient, empathetic, and solution-oriented approach to handling end user support interactions.
  • Basic working knowledge of common IT systems and end user support concepts, including Windows operating systems, Microsoft Office Suite, Active Directory account management, and network connectivity troubleshooting.
  • Ability to accurately document support interactions, issues, and resolutions in an ITSM ticketing system in a clear, concise, and timely manner.
  • Strong attention to detail with the ability to follow established call handling procedures, knowledge base articles, and SOPs consistently and accurately.
  • Ability to manage multiple tasks simultaneously, including active call handling, ticket documentation, and queue monitoring, in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams.
  • Demonstrated ability to work effectively as part of a team, taking direction from supervisors and contributing to a positive and collaborative team environment.
  • Strong time management and schedule adherence skills, with the ability to maintain consistent performance across all assigned shifts.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher).
  • ITIL Foundation certification or demonstrated familiarity with ITIL service management concepts.
  • CompTIA A+, CompTIA Network+, or equivalent entry-level IT certification.
  • HDI Customer Service Representative (HDI-CSR) certification or equivalent customer support certification.
  • Experience working in a federally regulated or government-facing customer service environment.
  • Familiarity with remote desktop support tools such as Remote Desktop Protocol (RDP), SCCM, or equivalent remote assistance platforms.
  • Experience supporting multi-factor authentication (MFA) tools and common identity management platforms.
  • Bilingual communication skills are a plus.
  • Familiarity with federal IT security policies and end user security awareness best practices.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

Facebook

View All Koniag Jobs

Apply