ZipRecruiter

Log In

1

Insurance Call Center Jobs in Tennessee (NOW HIRING)

kgs

Call Center Operations Manager

Nashville, TN · On-site

... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ... The Call Center Operations Manager will be responsible for the direct management and oversight of ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

... Call Center Operator (Days) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

MMC Group LP

Be Seen First

Call Center Representative

Nashville, TN · On-site

$17/hr

This position is ideal for candidates with recent call center, customer service, HR, or benefits ... Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits ...

New

kgs

Call Center Operator (Days)

Nashville, TN · On-site

... Call Center Operator (Days) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

... Call Center Operator (Days) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

... Call Center Operator (Night Shift) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

... Call Center Operator (Night Shift) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

... Call Center Operator (Night Shift) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

... Call Center Operator (Mornings) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

Koniag, Inc.

Call Center Operator (Nights)

Nashville, TN · On-site

... Call Center Operator (Night Shift) to join our team supporting government clients in the Nashville ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

Monogram Health Inc

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

previous pagenext page

Showing results 21-40

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Tennessee

Insurance Call Center information

See Tennessee salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for insurance call center in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Tennessee?

The most popular types of Insurance Call Center jobs in Tennessee are:

What are popular job titles related to Insurance Call Center jobs in Tennessee?

For Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Tennessee look for?

The top searched job categories for Insurance Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Insurance Call Center jobs?

Cities in Tennessee with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Call Center Operations Manager

Koniag, Inc.

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations Manager - Morning to oversee the daily operations of our IT Call Center supporting government clients in the Nashville, Tennessee area. The ideal candidate is a hands-on, detail-oriented leader with a strong background in IT call center or service desk operations, workforce management, and team leadership. They bring a passion for operational excellence, a commitment to customer satisfaction, and the ability to drive performance in a dynamic, government-facing service environment. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee. This is a morning position 4:30am to 3:00pm (4 On/4 Off/10 hour shifts) to include a 30 min meal break.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics, and customer satisfaction goals are consistently achieved. This individual will work closely with the Program Manager and Deputy Program Manager to align operational activities with broader program objectives and contractual requirements. Principal responsibilities will include but are not limited to:
  • Manage and oversee the daily operations of the IT Call Center, ensuring efficient and effective service delivery to government end users across all operational hours and shifts.
  • Directly supervise call center team leads and supervisors, providing guidance, coaching, and performance feedback to drive individual and team accountability.
  • Monitor real-time call center performance, including call volumes, ticket queues, handle times, and resolution rates, taking immediate corrective action when performance deviations are identified.
  • Develop, track, and report on key operational metrics and SLA compliance, providing regular performance updates to the Program Manager and customer stakeholders.
  • Oversee workforce management activities including staff scheduling, shift assignments, leave management, and real-time queue adjustments to maintain appropriate coverage levels across all shifts.
  • Serve as the primary escalation point for complex or high-priority IT support issues, coordinating with technical teams and subject matter experts to facilitate timely resolution and customer communication.
  • Develop, implement, and maintain standard operating procedures (SOPs), call handling guidelines, and operational playbooks to ensure consistency and quality across all call center functions.
  • Conduct regular team meetings, performance reviews, and one-on-one coaching sessions with team leads and supervisors to reinforce expectations and support professional development.
  • Identify operational inefficiencies and lead continuous process improvement efforts, leveraging ITIL best practices and performance data to enhance service delivery outcomes.
  • Coordinate onboarding and training activities for new call center staff, ensuring all personnel are equipped with the knowledge, tools, and resources needed to perform their roles effectively.
  • Manage and maintain call center technology platforms, including ITSM ticketing systems, phone systems, and workforce management tools, escalating technical issues as needed.
  • Ensure all call center operations are conducted in compliance with applicable federal regulations, agency policies, contractual requirements, and security protocols.
  • Assist the Program Manager in the preparation of performance reports, customer deliverables, and program status updates.
  • Foster a positive, inclusive, and high-performance team culture that prioritizes customer service excellence, employee engagement, and continuous improvement.

Education and Experience:
Required:
  • Bachelor's degree in Business Administration, Information Technology, Management, or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in an IT call center, service desk, or IT support operations environment, with at least 2 years in a supervisory or management role.
  • Demonstrated experience managing team performance, workforce scheduling, and SLA compliance in a structured call center environment.
  • Experience working within a federal government contracting environment preferred.

Preferred:
  • Prior experience managing IT call center operations in support of a federal government customer.
  • Experience managing teams of 20 or more call center agents or IT support specialists.

Required Skills and Competencies:
  • Exceptional communication skills in English - both written and oral - with the ability to communicate effectively with government stakeholders, program leadership, and frontline call center staff.
  • Strong leadership and people management skills, with demonstrated success supervising and motivating multi-shift call center teams in a high-tempo service environment.
  • Hands-on knowledge of IT service management principles and frameworks, including ITIL, with direct experience managing SLAs, KPIs, and operational performance metrics.
  • Proficiency with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and workflow management systems.
  • Experience with workforce management tools and call center telephony platforms for scheduling, monitoring, and reporting purposes.
  • Strong analytical and problem-solving skills with the ability to interpret performance data, identify trends, and implement data-driven operational improvements.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams and SharePoint.
  • Demonstrated ability to manage competing priorities, handle escalations effectively, and maintain composure in a fast-paced, customer-focused environment.
  • Experience developing and maintaining SOPs, operational guidelines, and training materials for call center staff.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher).
  • ITIL Foundation certification or higher (ITIL Intermediate or ITIL 4 Managing Professional).
  • HDI Support Center Manager (HDI-SCM) or HDI Support Center Team Lead certification.
  • Project Management Professional (PMP) certification or equivalent project management experience.
  • Familiarity with federal IT governance frameworks such as FITARA, FedRAMP, or NIST cybersecurity standards.
  • Experience implementing or supporting quality assurance (QA) programs within a call center environment.
  • Knowledge of call center performance analytics platforms and reporting tools.
  • Experience coordinating with subcontractors or third-party vendors in a government contracting environment.
  • Familiarity with Agile or hybrid operational management methodologies as applied to IT service delivery programs.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

Facebook

View All Koniag Jobs

Apply