ZipRecruiter

Log In

1

Insurance Call Center Jobs in Tennessee (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... insurance offering, a physician network and various related services located all over the U.S.

UHS

CALL CENTER SPECIALIST

Brentwood, TN

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... insurance offering, a physician network and various related services located all over the U.S.

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14.50 - $19.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Vision Insurance - stay sharp in every way. * 401(k) - plan ahead and invest in your future.

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Vision Insurance - stay sharp in every way. * 401(k) - plan ahead and invest in your future.

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Vision Insurance - stay sharp in every way. * 401(k) - plan ahead and invest in your future.

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Vision Insurance - stay sharp in every way. * 401(k) - plan ahead and invest in your future.

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14.50 - $19.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Vision Insurance - stay sharp in every way. * 401(k) - plan ahead and invest in your future.

Rogers Group

Call Center Representative

Gallatin, TN · On-site

$20/hr

Rogers Group is currently seeking candidates to fill the CALL CENTER REPRESENTATIVE position based ... Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.

next page

Showing results 1-20

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Tennessee

Insurance Call Center information

See Tennessee salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for insurance call center in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Tennessee? The most popular types of Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Insurance Call Center jobs in Tennessee? For Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Tennessee look for? The top searched job categories for Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Call Center jobs? Cities in Tennessee with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.
CALL CENTER SPECIALIST

CALL CENTER SPECIALIST

UHS

Brentwood, TN • On-site

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

495th of 886 rated healthcare providers

Job description

Responsibilities
UHS National Call Center (a UHS company)
Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.
Position Summary : The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and/or the current system used.
Success in this role requires a combination of strong interpersonal communication, technical proficiency, and a compassionate understanding of behavioral health services.
Job Duties:
  • Identifies and assesses callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed.
  • Answers phone calls promptly and transfers to the correct party per current procedures.
  • Documents caller interactions in MS4 and/or current software.
  • Manages high call volumes effectively while maintaining service quality.
  • Facilitates Alumni Calls.

Benefit Highlights
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
Qualifications
Requirements:
  • High School Graduate/Equivalent required, Associates degree preferred
  • Minimum 1-3 years related experience required
  • Excellent verbal and written communication.
  • Microsoft Office Suite.
  • Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration.
  • Excellent Customer Service skills.
  • Working knowledge of a variety of computer software applications
  • Skilled at diffusing high-tenson situations and solving problems.
Schedule:
Tuesday-Saturday (Tues-Fri 2:00pm - 10:30pm) (Saturday - 7:30am-4:00pm)
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

What Universal Health Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Universal Health Services logo

About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

View All Universal Health Services Jobs

Apply