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Insurance Call Center Jobs in Tennessee (NOW HIRING)

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Position Title: Manager, Call Center Department: Support Reports To: VP, Customer Support ... Insurance experience is preferred Desired Traits: People First Mindset, Problem Solver ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our ... Free Life Insurance policy * Legal Assistance Compensation: $16 / Hour Shifts Offered ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... insurance offering, a physicians' network and various related services located all over the U.S.

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... insurance offering, a physicians' network and various related services located all over the U.S.

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

... Teller center. Maintain a dependable record of attendance and timeliness. * To answer the call promptly and within established guidelines. * Attend continuing education classes to enhance job ...

Anserfone

Full Time Call Center Agent

Memphis, TN · On-site

$16/hr

Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our ... Free Life Insurance policy * Legal Assistance Compensation: $16 / Hour Shifts Offered ...

Aire Serv

Call Center Representative

Atoka, TN · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company ... Comprehensive Insurance: We've got you covered with health, dental, and vision plans. * Financial ...

Aire Serv

Call Center Representative

Atoka, TN · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company ... Comprehensive Insurance: We've got you covered with health, dental, and vision plans. * Financial ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Tennessee

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for insurance call center in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Tennessee? The most popular types of Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Insurance Call Center jobs in Tennessee? For Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Tennessee look for? The top searched job categories for Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Call Center jobs? Cities in Tennessee with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Inbound Call Center Agent

Enterprise Call Center

Clarksville, TN • On-site, Remote

Full-time

PTO

Posted 12 days ago

Job description

Company Description
Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
Job Description
We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
Qualifications
  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules

Preferred:
  • Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments

Additional Information
  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles
  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
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