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Insurance Call Center Jobs in Tennessee (NOW HIRING)

Biz Voice Boost

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

... Call Center Supervisor (Mornings) to support the daily operations of our IT Call Center serving ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

... Call Center Supervisor (Mornings) to support the daily operations of our IT Call Center serving ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

... Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

Quality Staffing

Call Center Operator

Nashville, TN · Hybrid

$21.50/hr

The Insurance Assistance Program (IAP) Support Program is seeking IAP Support Specialists/Call Center Operators to serve as a resource to ensure operational excellence for the Tennessee Department of ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

... Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving ... vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three ...

Fast Pace Health

Call Center Specialist

Nashville, TN · On-site

$16.25 - $20.25/hr

Call Center Specialist Fast Pace Health strives to provide a best in class patient experience in ... Verify insurances via RTE or other. * Complete knowledge of VelociDoc and PVM, including updating ...

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Insurance Call Center information

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$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for insurance call center in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Tennessee? The most popular types of Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Insurance Call Center jobs in Tennessee? For Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Tennessee look for? The top searched job categories for Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Call Center jobs? Cities in Tennessee with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Insurance Call Center Representative

DXC Technology

Nashville, TN • On-site

$15.50 - $19.25/hr

Full-time

Posted 10 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

150th of 223 rated it services

Job description

Job Description:
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation.
At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.
Key Responsibilities
  • Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
  • Assist with account servicing, including policy information, transactions, updates, and general inquiries.
  • Research and resolve issues, ensuring effective follow-up and high-quality service.
  • Accurately document customer interactions, transactions, and outcomes in internal systems.
  • Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
  • Navigate multiple systems efficiently to deliver complete and accurate responses.
  • Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
  • Escalate complex or sensitive issues to appropriate teams when necessary.
  • Support operational initiatives and identify opportunities for process improvement.

Required Qualifications
  • High school diploma or equivalent (G.E.D.).
  • 2+ years of experience in customer service, call center, or high-volume client-facing roles.
  • Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
  • Proven ability to handle challenging conversations and de-escalate concerns.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and efficiently navigate multiple systems.
  • Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications
  • Experience in financial services, insurance, or related industries.
  • Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
  • Experience with CRM systems or call center technologies.

Key Skills & Competencies
  • Customer-focused mindset with a commitment to service excellence
  • Strong problem-solving and analytical skills
  • Ability to work independently and collaboratively
  • Adaptability and ability to learn new systems quickly
  • Ability to remain calm and professional under pressure
  • Strong listening and interpersonal skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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