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Virtual Call Center Agent Jobs in Tennessee (NOW HIRING)

BCforward

Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

Alphabe Insight

Call Center Agent

Nashville, TN · On-site

$47K - $51K/yr

Call Center Agent At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our ...

New

Jim Keras Automotive

Call Center Agent

Memphis, TN · On-site

$13.50 - $17.75/hr

Call Center Agent Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Call Center Agent to join our in-house ...

Anserfone

Part Time Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center Agent Location: Memphis, TN We are looking for part-time Call Center Agents to add to our growing team. We provide on the job paid training. Previous call center work is a plus ...

Anserfone

Part Time Call Center Agent

Memphis, TN · On-site

$16/hr

Part Time Call Center Agent We are looking for part-time Call Center Agents to add to our growing team. We provide on the job paid training. Previous call center work is a plus but is absolutely not ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

... Call Center/Answering Service located in Memphis, TN. When you are locked out of your home at midnight and you call the locksmith, you are likely speaking to a customer experience agent, just like ...

Alphabe Insight Inc

Call Center Agent

Nashville, TN · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support customer satisfaction. This role is ideal for individuals who enjoy helping ...

New

Limitless East Marketing

Call Center Agent

Nashville, TN · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support customer satisfaction. This role is ideal for individuals who enjoy helping ...

New

Alphabe Insight Inc

Call Center Agent

Nashville, TN · On-site

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support customer satisfaction. This role is ideal for individuals who enjoy helping ...

New

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Virtual Call Center Agent information

See Tennessee salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual call center agent in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Tennessee? The most popular types of Call Center Agent jobs in Tennessee are:
What are popular job titles related to Virtual Call Center Agent jobs in Tennessee? For Virtual Call Center Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Tennessee look for? The top searched job categories for Virtual Call Center Agent jobs in Tennessee are:
What cities in Tennessee are hiring for Virtual Call Center Agent jobs? Cities in Tennessee with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Call Center Agent

BCforward

Knoxville, TN • On-site

$14.25 - $18.75/hr

Full-time

Re-posted 5 days ago

Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description
  1. The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. 
  2. The Call Center agent will ask the caller a series of questions (likely from a script) and enter information into a database. 
  3. They will also process mailed opt-out information that has been scanned into a document management system and there may be some outbound calling if opt-out information rec'd in the mail center is insufficient.


THANKS AND REGARDS ,

ASMA KHAN SURI

Additional Information

Must be able to pass a background and drug screen

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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