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Virtual Call Center Agent Jobs in Tennessee (NOW HIRING)

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%

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Virtual Call Center Agent information

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$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center agent in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Tennessee?

The most popular types of Call Center Agent jobs in Tennessee are:

What are popular job titles related to Virtual Call Center Agent jobs in Tennessee?

For Virtual Call Center Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Tennessee look for?

The top searched job categories for Virtual Call Center Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Call Center Agent jobs?

Cities in Tennessee with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Call Center Services Agent I

ORNL Federal Credit Union

Oak Ridge, TN

$13 - $17.25/hr

Full-time

Re-posted 7 days ago

Job description

Call Center Services Agents assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.

 Essential Functions & Responsibilities:

  • Provides accurate, courteous, timely and professional phone service.
  • Answers questions about products and services and processes member transactions with zero errors.
  • Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
  • Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
  • Maintains security and compliance for member confidentiality.
  • Interacts with others in a team oriented environment and consistently meets performance expectations.

Required Experience: One or more years of customer service related experience is required.  One or more years of experience in a call center environment is preferred. 

Education: A high school diploma or GED is required.

Other skills required: 

  • Must possess excellent written and verbal communication skills.
  • Must be detail oriented with strong organizational skills.
  • Must possess mathematical ability to preform basic math skills.
  • Must have the ability to multi-task. 
  • Must be able to work well with others.
  • Must be proficient with Microsoft 365. 

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