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Virtual Call Center Agent Jobs in Tennessee (NOW HIRING)

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... Review and evaluate agent interactions including call recordings, ticket documentation, and chat ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... Review and evaluate agent interactions including call recordings, ticket documentation, and chat ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... Review and evaluate agent interactions including call recordings, ticket documentation, and chat ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... Review and evaluate agent interactions including call recordings, ticket documentation, and chat ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... Review and evaluate agent interactions including call recordings, ticket documentation, and chat ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... Review and evaluate agent interactions including call recordings, ticket documentation, and chat ...

BCforward

Customer Service Representative

Knoxville, TN · On-site

$13.50/hr

KNOXVILLE TN 37932 Duration: 12 months Rate: $13.50/Hr on W2 The Call Center Agent will support a health care client (the California Health Index), and take calls from individuals wishing to opt out ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Tennessee

Virtual Call Center Agent information

See Tennessee salary details

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How much do virtual call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center agent in Tennessee is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Tennessee?

The most popular types of Call Center Agent jobs in Tennessee are:

What are popular job titles related to Virtual Call Center Agent jobs in Tennessee?

For Virtual Call Center Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Tennessee look for?

The top searched job categories for Virtual Call Center Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Call Center Agent jobs?

Cities in Tennessee with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,502 per year, or $15.6 per hour.

Call Center Agent - Part Time

Safe Harbor Hospitality, LLC

Pigeon Forge, TN

$15 - $18/hr

Part-time

Re-posted 14 days ago

Job description

At Safe Harbor Hospitality (SHH), our commitment to excellence in hospitality is at the core of everything we do. We provide exceptional experiences through our carefully curated destinations, offering guests a seamless blend of comfort and adventure. Whether it’s our elevated marinas, inviting resorts, or dynamic residential communities, our dedicated team brings vision and expertise to every interaction.

As a Call Center Agent supporting our Safe Harbor family of brands, you will be an essential part of delivering outstanding guest experiences. You will be responsible for assisting guests with booking accommodations, answering inquiries, and ensuring a smooth reservation process. If you thrive in a guest-focused environment and have a passion for hospitality, this is the role for you!

Our team combines industry expertise with a forward-thinking approach, ensuring that our properties exceed expectations. We are continuously growing and innovating, offering an exciting opportunity for you to build your future with us.

What You’ll Be Doing

  • Handle guest inquiries and reservation requests via phone, email, and online booking systems.
  • Provide guests with detailed information regarding accommodations, availability, pricing, and promotions.
  • Accurately enter and manage reservations in the system, ensuring all details are recorded correctly.
  • Modify and update existing reservations based on guest requests and availability.
  • Communicate with other departments to coordinate guest needs and special requests.
  • Process payments and ensure compliance with company policies regarding deposits and cancellations.
  • Assist in resolving guest concerns or issues related to reservations in a professional and efficient manner.
  • Maintain knowledge of property amenities, local attractions, and policies to provide guests with informed recommendations.
  • Support marketing and sales efforts by promoting special offers and packages.
  • Follow up with guests' post-stay to ensure satisfaction and encourage repeat business.

What You’ll Bring Along

  • Preferred call center experience and familiarity with reservation phone systems.
  • Previous experience in hospitality, reservations, or customer service preferred.
  • Strong communication skills, both verbal and written, with a professional and friendly demeanor.
  • Proficiency in reservation software and Microsoft Office Suite.
  • Ability to handle multiple tasks efficiently and maintain accuracy under pressure.
  • A guest-centric attitude with a commitment to delivering exceptional service.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work weekends, evenings, and holidays as needed.
  • Problem-solving skills with the ability to handle guest concerns professionally.
  • A passion for hospitality and creating memorable guest experiences.

Job Types: Part-time - Weekends required

Pay: $15.00 - $18.00 per hour