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Insurance Call Center Jobs in Missouri (NOW HIRING)

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

Voluntary Life Insurance * Short Term and Long Term Disability * HRA and FSA * 401k with matching contributions * Tuition Reimbursement * Paid Parental Leave up to 12 weeks * 4 weeks of PTO * Sick ...

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

Voluntary Life Insurance * Short Term and Long Term Disability * HRA and FSA * 401k with matching contributions * Tuition Reimbursement * Paid Parental Leave up to 12 weeks * 4 weeks of PTO * Sick ...

MDS Communications

Remote Call Center Agent

Saint Louis, MO · Remote

$16 - $17.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Remote Call Center Agent

Kansas City, MO · Remote

$16 - $17.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Missouri

Insurance Call Center information

See Missouri salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for insurance call center in Missouri is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Missouri?

The most popular types of Insurance Call Center jobs in Missouri are:

What are popular job titles related to Insurance Call Center jobs in Missouri?

For Insurance Call Center jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Missouri look for?

The top searched job categories for Insurance Call Center jobs in Missouri are:

What cities in Missouri are hiring for Insurance Call Center jobs?

Cities in Missouri with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $33,590 per year, or $16.1 per hour.

Call Center Sales Representative

Russell Cellular, Inc.

Springfield, MO • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Russell Cellular rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Job description

Sales Representative
At Russell Cellular, our vision is to provide the best wireless experience to every customer, every time. We live our values of integrity, expertise, initiative, and service.
Why Join Us?
  • Starting pay: $15/hour + uncapped commission
  • 3 Weeks of paid training with continued support
  • Health, dental, vision, and life insurance
  • 401(k) with company match
  • Same-day pay options
  • Verizon discounts, sales incentives, and contests
  • Growth and advancement opportunities
  • Strong company culture and community involvement

What You'll Do
  • Make outbound calls to new and existing Verizon Business or Consumer customers
  • Identify customer needs and recommend solutions
  • Educate customers on Verizon products and services
  • Maintain accurate CRM records
  • Meet or exceed sales goals
  • Deliver outstanding customer service

Qualifications
  • 1+ year of sales, customer service, or call center experience preferred
  • Strong communication and relationship-building skills
  • Sales-driven and goal-oriented mindset
  • Basic computer and typing skills
  • Ability to identify opportunities and close sales

Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What Russell Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Russell Cellular logo

About Russell Cellular

Sourced by ZipRecruiter

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Industry

Computer and electronic product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Battlefield, MO, US

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